Exam 4: Analyzing the Marketing Environment
Exam 1: Marketing: Creating and Capturing Customer Value164 Questions
Exam 2: Company and Marketing Strategy: Partnering to Build Customer Relationships163 Questions
Exam 3: Sustainable Marketing: Social Responsibility and Ethics165 Questions
Exam 4: Analyzing the Marketing Environment152 Questions
Exam 5: Managing Marketing Information to Gain Customer Insights165 Questions
Exam 6: Understanding Consumer and Business Buyer Behaviour168 Questions
Exam 7: Segmentation, Targeting, and Positioning170 Questions
Exam 8: Developing and Managing Products and Services199 Questions
Exam 9: Brand Strategy and Management136 Questions
Exam 10: Pricing: Understanding and Capturing Customer Value170 Questions
Exam 11: Marketing Channels171 Questions
Exam 12: Communicating Customer Value: Advertising and Public Relations169 Questions
Exam 13: Personal Selling and Sales Promotion169 Questions
Exam 14: Direct and Online Marketing158 Questions
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What movement has encouraged marketers to pursue environmentally sustainable strategies?
the EPA
the black market
the green movement
the SOHO movement
green intervention
(Short Answer)
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What are two potential drawbacks of creating separate products and marketing programs for each generation?
(Essay)
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Assume that you are a manager at a firm that has hired lobbyists to influence legislation affecting your firm's industry to its advantage.Your firm takes a(n) ________ approach to the marketing environment.
reactive
proactive
adversarial
passive
team work
(Short Answer)
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Omar Kahn works for a distribution channel firm that helps several electronics companies find customers or make sales to them.Omar works for a reseller.
(True/False)
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This demographic segment of the Canadian population includes about 7 million people born between 1967 and 1976.
Seniors
Baby Boomers
Generation X
Generation Y
The Great Generation
(Short Answer)
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With an expected increase in ethnic diversity, marketers are likely to place a greater emphasis on ________.
geographic segmentation
differing advertising messages
mass marketing
"us and them" paradigms
tiered markets
(Short Answer)
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Through advertising, marketers can quickly and easily change the core values of a population.
(True/False)
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Which of the following provinces and territories did not have a population increase (between 2008-2012)?
the prairie provinces
British Columbia
Northwest Territories
Atlantic provinces
Yukon and Nunavut
(Short Answer)
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A company that experiences negative word of mouth on blogs or social networking sites should ignore rumors, as answering any complaints will only make them seem more legitimate.
(True/False)
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Marketers, more than any other group in the company, must be aware of the microenvironment and macroenvironment, tracking trends and seeking opportunities.
(True/False)
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A company or association's ________ is designed to help guide responses to complex social responsibility issues.
code of ethics
cause-related marketing
discretion in enforcing regulations
privacy policy
core value system
(Short Answer)
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The introduction of new technologies is beneficial to all industries, as new markets and opportunities are created.
(True/False)
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In marketing, what is a public? Briefly describe the seven main types of publics faced by marketers and explain how marketing might communicate with these publics.
(Essay)
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How can marketers use information about the demographic environment?
(Essay)
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The microenvironment consists of larger societal forces that affect a company, such as demographic, economic, political, and cultural forces.
(True/False)
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The macroenvironment consists of the factors close to the company that affect its ability to service its customers, such as suppliers, customer markets, competitors, and publics.
(True/False)
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Around the world, legislation affecting business will continue to ________.
become simplified
increase
stabilize
decrease
relax consumer protections
(Short Answer)
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Which of the following best explains why Gen-Xers who are parents tend to put family before career?
Gen-Xers were the first generation of latchkey kids.
Gen-Xers were minimally affected by the recent economic downturn.
Gen-Xers are more skeptical about marketing than members of other generations are.
Gen-Xers are not as educated as members of other generations are.
Gen-Xers do not face as many economic pressures as members of other generations do.
(Essay)
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Why might it be beneficial for marketers to help develop solutions to problems facing the natural environment, such as increased pollution and shortages of raw material?
(Essay)
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