Question 1

What is the downside to emotional regulation?

Accepted Answer

Research suggests there is a downside to

Question 2

Stress affects mood:

Accepted Answer

A) as an illusory correlation. 
B) positively. 
C) negatively. 
D) in no discernible way. 
A) as an illusory correlation. 
B) positively. 
C) negatively. 
D) in no discernible way.

Question 3

Affective events theory offers two important messages:

Accepted Answer

A) Emotions are irrelevant,so their causes can easily be ignored in the workplace. 
B) Emotions matter,and management should hold a great many meetings to discuss them with employees. 
C) Emotions tell us a great deal about employee performance and satisfaction,and those emotions or their causes should not be ignored. 
D) Emotions tell us a lot about employee performance and satisfaction,but management is cautioned not to pay them any attention,as it detracts from productivity. 
A) Emotions are irrelevant,so their causes can easily be ignored in the workplace. 
B) Emotions matter,and management should hold a great many meetings to discuss them with employees. 
C) Emotions tell us a great deal about employee performance and satisfaction,and those emotions or their causes should not be ignored. 
D) Emotions tell us a lot about employee performance and satisfaction,but management is cautioned not to pay them any attention,as it detracts from productivity.

Question 4

Generally speaking,how does positive affect fluctuate during the day for most people?

Accepted Answer

A) It starts on Friday at 5 PM and ends on Sunday at midnight. 
B) It begins late at night,and stays that way until early morning. 
C) It tends to peak in the late morning and lasts until early evening. 
D) It peaks at sunrise,and begins to drop at sunset. 
A) It starts on Friday at 5 PM and ends on Sunday at midnight. 
B) It begins late at night,and stays that way until early morning. 
C) It tends to peak in the late morning and lasts until early evening. 
D) It peaks at sunrise,and begins to drop at sunset.

Question 5

Discuss the ethics of emotion regulation.

Accepted Answer

Student answers may vary,although an acc

Question 6

Discuss any gender differences regarding emotions.

Accepted Answer

The evidence confirms differences betwee

Question 7

When people experience positive moods or emotions,they tend to think in a more focused and narrow way than they would with other moods or emotions.

Accepted Answer

A) True 
 B)False

Question 8

According to affective events theory,emotions

Accepted Answer

A) moderate the intensity of a person's reaction to work events. 
B) create positive or negative work outcomes. 
C) determine the polarity of a person's reaction to work events. 
D) accumulate to influence how employees behave in the workplace. 
A) moderate the intensity of a person's reaction to work events. 
B) create positive or negative work outcomes. 
C) determine the polarity of a person's reaction to work events. 
D) accumulate to influence how employees behave in the workplace.

Question 9

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

Accepted Answer

A) True 
 B)False

Question 10

All of the following statements about emotional intelligence are true EXCEPT:

Accepted Answer

A) EI can be measured. 
B) There is evidence that EI is genetically influenced. 
C) A high level of EI is a good predictor of job performance. 
D) It is intuitively appealing. 
A) EI can be measured. 
B) There is evidence that EI is genetically influenced. 
C) A high level of EI is a good predictor of job performance. 
D) It is intuitively appealing.

Question 11

Other reviews of EI suggest that it is related to all of the following EXCEPT:

Accepted Answer

A) individual productivity. 
B) teamwork effectiveness. 
C) deviant behaviour. 
D) citizenship behaviour. 
A) individual productivity. 
B) teamwork effectiveness. 
C) deviant behaviour. 
D) citizenship behaviour.

Question 12

What effect does exercise have on a person's mood?

Accepted Answer

A) Exercise strongly improves mood. 
B) Exercise weakly improves mood. 
C) Exercise has no effect on mood. 
D) Research does not support a link between exercise and mood. 
A) Exercise strongly improves mood. 
B) Exercise weakly improves mood. 
C) Exercise has no effect on mood. 
D) Research does not support a link between exercise and mood.

Question 13

________ is a generic term that covers a broad range of feelings that people experience.

Accepted Answer

A) Affect 
B) Mood 
C) Emotional labour 
D) Emotion 
A) Affect 
B) Mood 
C) Emotional labour 
D) Emotion

Question 14

The disparity between employees having to project one emotion while feeling another is called:

Accepted Answer

A) surface acting. 
B) deep acting. 
C) emotional dissonance. 
D) displayed emotions. 
A) surface acting. 
B) deep acting. 
C) emotional dissonance. 
D) displayed emotions.

Question 15

South Korean managers with high emotional intelligence tend to have better sales figures than others because:

Accepted Answer

A) they are more impressive liars to the unsuspecting,resulting in higher sales. 
B) they are able to create more cohesive stores and improved sales-directed behaviour. 
C) they more than make up for inferior product with their sales skill. 
D) they quickly move on from low-value to high-value customers. 
A) they are more impressive liars to the unsuspecting,resulting in higher sales. 
B) they are able to create more cohesive stores and improved sales-directed behaviour. 
C) they more than make up for inferior product with their sales skill. 
D) they quickly move on from low-value to high-value customers.

Question 16

Discuss emotional intelligence,its dimensions and its importance for the study of organisational behaviour (OB).

Accepted Answer

Emotional intelligence refers to the abi

Question 17

Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

Accepted Answer

A) surface acting 
B) deep acting 
C) felt emotions 
D) positive affect 
A) surface acting 
B) deep acting 
C) felt emotions 
D) positive affect

Question 18

Trying to modify one's true inner feelings based on display rules is called:

Accepted Answer

A) surface acting. 
B) deep acting. 
C) displayed emotions. 
D) felt emotions. 
A) surface acting. 
B) deep acting. 
C) displayed emotions. 
D) felt emotions.

Question 19

Surface acting occurs when a person:

Accepted Answer

A) acts to cover a deceit or lie. 
B) tries to change his or her inner feelings in response to display rules. 
C) hides his or her inner feelings in response to display rules. 
D) engages in emotional expression in response to display rules. 
A) acts to cover a deceit or lie. 
B) tries to change his or her inner feelings in response to display rules. 
C) hides his or her inner feelings in response to display rules. 
D) engages in emotional expression in response to display rules.

Question 20

Which of the following is TRUE about affect?

Accepted Answer

A) In the past,affect was rarely viewed as being constructive. 
B) Researchers believe that affect is fleeting and short-lived. 
C) Affect is an immediate reaction to a person or an event. 
D) Affect is broad,and it encompasses both emotions and moods. 
A) In the past,affect was rarely viewed as being constructive. 
B) Researchers believe that affect is fleeting and short-lived. 
C) Affect is an immediate reaction to a person or an event. 
D) Affect is broad,and it encompasses both emotions and moods.

What is the downside to emotional regulation?

Stress affects mood:

Affective events theory offers two important messages:

Generally speaking,how does positive affect fluctuate during the day for most people?

Discuss the ethics of emotion regulation.

Discuss any gender differences regarding emotions.

When people experience positive moods or emotions,they tend to think in a more focused and narrow way than they would with other moods or emotions.

According to affective events theory,emotions

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

All of the following statements about emotional intelligence are true EXCEPT:

Other reviews of EI suggest that it is related to all of the following EXCEPT:

What effect does exercise have on a person's mood?

________ is a generic term that covers a broad range of feelings that people experience.

The disparity between employees having to project one emotion while feeling another is called:

South Korean managers with high emotional intelligence tend to have better sales figures than others because:

Discuss emotional intelligence,its dimensions and its importance for the study of organisational behaviour (OB).

Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

Trying to modify one's true inner feelings based on display rules is called:

Surface acting occurs when a person:

Which of the following is TRUE about affect?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 5: Emotions and Moods

What is the downside to emotional regulation?

Stress affects mood:

Affective events theory offers two important messages:

Generally speaking,how does positive affect fluctuate during the day for most people?

Discuss the ethics of emotion regulation.

Discuss any gender differences regarding emotions.

When people experience positive moods or emotions,they tend to think in a more focused and narrow way than they would with other moods or emotions.

According to affective events theory,emotions

The central idea behind emotion regulation is to identify and attempt to modify the emotions you feel.

All of the following statements about emotional intelligence are true EXCEPT:

Other reviews of EI suggest that it is related to all of the following EXCEPT:

What effect does exercise have on a person's mood?

________ is a generic term that covers a broad range of feelings that people experience.

The disparity between employees having to project one emotion while feeling another is called:

South Korean managers with high emotional intelligence tend to have better sales figures than others because:

Discuss emotional intelligence,its dimensions and its importance for the study of organisational behaviour (OB).

Gina and Hannah are teachers.Gina dislikes her students,but pretends she likes them by making sure she acts in a friendly manner towards them.Hannah also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

Trying to modify one's true inner feelings based on display rules is called:

Surface acting occurs when a person:

Which of the following is TRUE about affect?

What Is Organisational Behaviour

Diversity in Organisations

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters