Question 1

Most organizations provide a help desk that provides a place for users to ask questions and to talk to a help desk support person.

Accepted Answer

Yes, most organizations indeed provide a

Question 2

_________________ is the process of refining the system to make sure it continues to meet business needs.

Accepted Answer

A) Business contingency plan 
B) System maintenance 
C) Help desk 
D) SDLC 
E) all of these 
A) Business contingency plan 
B) System maintenance 
C) Help desk 
D) SDLC 
E) all of these

Question 3

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

Accepted Answer

A) True 
 B)False

Question 4

Training is probably the most _________ part of any change management initiative.

Accepted Answer

A) self-evident 
B) expensive 
C) overused 
D) wasted 
E) tedious 
A) self-evident 
B) expensive 
C) overused 
D) wasted 
E) tedious

Question 5

Research has shown that about __________ of potential adopters will be ready adopters.

Accepted Answer

A) 5% to 10% 
B) 10% to 20% 
C) 20% to 30% 
D) 40% to 50% 
E) 90 to 100% 
A) 5% to 10% 
B) 10% to 20% 
C) 20% to 30% 
D) 40% to 50% 
E) 90 to 100%

Question 6

Which is most likely NOT a part of Project Assessment?

Accepted Answer

A) project team review (reports on activities and performance with an eye for improvement) 
B) system review of the costs that were initially used in starting the analysis 
C) identifying mistakes in the project and understanding the causes of those mistakes 
D) a thorough analysis of the software coding as to standards,cohesion and coupling 
E) system review of the proposed benefits that were used in analysis 
A) project team review (reports on activities and performance with an eye for improvement) 
B) system review of the costs that were initially used in starting the analysis 
C) identifying mistakes in the project and understanding the causes of those mistakes 
D) a thorough analysis of the software coding as to standards,cohesion and coupling 
E) system review of the proposed benefits that were used in analysis

Question 7

Once the project team has installed the system and performed the change management activities,the system is officially turned over to:

Accepted Answer

A) the users 
B) the operations group 
C) management 
D) vendors 
E) consultants 
A) the users 
B) the operations group 
C) management 
D) vendors 
E) consultants

Most organizations provide a help desk that provides a place for users to ask questions and to talk to a help desk support person.

_________________ is the process of refining the system to make sure it continues to meet business needs.

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

Training is probably the most _________ part of any change management initiative.

Research has shown that about __________ of potential adopters will be ready adopters.

Which is most likely NOT a part of Project Assessment?

Once the project team has installed the system and performed the change management activities,the system is officially turned over to:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Use Case Analysis

Process Modeling

Data Modeling

Moving Into Design

Rchitecture Design

User Interface Design

Program Design

Data Storage Design

Moving Into Implementation

The Movement to Objects

Filters

Exam 13: Transition to the New System

Most organizations provide a help desk that provides a place for users to ask questions and to talk to a help desk support person.

_________________ is the process of refining the system to make sure it continues to meet business needs.

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

Training is probably the most _________ part of any change management initiative.

Research has shown that about __________ of potential adopters will be ready adopters.

Which is most likely NOT a part of Project Assessment?

Once the project team has installed the system and performed the change management activities,the system is officially turned over to:

The Systems Analyst and Information Systems Development

Project Selection and Management

Requirements Determination

Use Case Analysis

Process Modeling

Data Modeling

Moving Into Design

Rchitecture Design

User Interface Design

Program Design

Data Storage Design

Moving Into Implementation

The Movement to Objects

Filters