Question 1

According to the author, using the Internet to make reservations is faster, easier, and more convenient than contacting a travel agent?

Accepted Answer

A) True 
 B)False  True

Question 2

Within the leisure industries in 2003, revenues related to spas ranked number ______.

Accepted Answer

A)  1 
B)  2 
C)  3 
D)  4 
E)  5 
A)  1 
B)  2 
C)  3 
D)  4 
E)  5 D

Question 3

At lunch time, Holleigh makes an effort, each and every day, to eat with one of her employees, if she is not with a guest or vendor.

Accepted Answer

A) True 
 B)False  False

Question 4

A hotel ownership entity often enters into an agreement to finance and build the hotel using a:

Accepted Answer

A)  Franchise agreement 
B)  Development and Construction Management Agreement 
C)  Management Agreement 
D)  General Contractor for both financing and building 
E)  Only a and c 
A)  Franchise agreement 
B)  Development and Construction Management Agreement 
C)  Management Agreement 
D)  General Contractor for both financing and building 
E)  Only a and c

Question 5

Given the lack of time during the day, Holleigh rarely has the time, or makes the effort, to teach her team something new?

Accepted Answer

A) True 
 B)False

Question 6

Lending Institutions are most comfortable offering construction loans when the:

Accepted Answer

A)  Loan is 100% personally guaranteed to be repaid by one of the owners 
B)  The loan-to-value ratio is no greater than 40% equity and 60% loan 
C)  The developer and general contractor are experienced hotel builders 
D)  The hotel will be franchised by a national hotel chain 
E)  All of the above 
A)  Loan is 100% personally guaranteed to be repaid by one of the owners 
B)  The loan-to-value ratio is no greater than 40% equity and 60% loan 
C)  The developer and general contractor are experienced hotel builders 
D)  The hotel will be franchised by a national hotel chain 
E)  All of the above

Question 7

Which of the following is one of the various components one might find in a modern spa relating to services?

Accepted Answer

A)  Complementary and alternative medicine into the main stream life styles. 
B)  Traditional western medical and eastern lifestyle/wellness practices. 
C)  A proactive approach to overall health and quality of one's life. 
D)  All of the above 
E)  Only a and b 
A)  Complementary and alternative medicine into the main stream life styles. 
B)  Traditional western medical and eastern lifestyle/wellness practices. 
C)  A proactive approach to overall health and quality of one's life. 
D)  All of the above 
E)  Only a and b

Question 8

Preparing a hotel to carry a new brand is called a flag in the industry?

Accepted Answer

A) True 
 B)False

Question 9

The classification, computer information systems, includes all costs for hardware, software, cabling installation, and training associated with converting the new brand's information systems requirements?

Accepted Answer

A) True 
 B)False

Question 10

The classification, _______________, includes all costs associated with hiring and relocation.

Accepted Answer

A)  Signage and identification 
B)  Minimum brand standards 
C)  Human resources 
D)  Computer information systems 
E)  None of the above 
A)  Signage and identification 
B)  Minimum brand standards 
C)  Human resources 
D)  Computer information systems 
E)  None of the above

Question 11

It is easier for one individual to remember a distinctive facial feature of a person of another race than it is for them to remember a distinctive facial feature of a person of their race?

Accepted Answer

A) True 
 B)False

Question 12

Consumer adoption of the Internet as a reliable and secure commerce medium has prompted a change in the way in which hotel rooms are being distributed?

Accepted Answer

A) True 
 B)False

Question 13

Typically, all goods necessary for reflagging are delivered in the late afternoon on the day prior to the flag change?

Accepted Answer

A) True 
 B)False

Question 14

According to the statistics quoted in the Horwath Worldwide Hotel Industry Studies, direct reservations increased in the period between 1995 to 1999, shifting sales away from electronic channels?

Accepted Answer

A) True 
 B)False

Question 15

The process by which hotel management and franchise companies protect their brand names is referred as brand integrity?

Accepted Answer

A) True 
 B)False

Question 16

According to the study conducted by Yesawich, Pepperdine, and Brown 2000), almost ____ out of ten leisure travelers now seek the "lowest possible price" for travel services.

Accepted Answer

A)  2 
B)  4 
C)  6 
D)  8 
E)  None of the above 
A)  2 
B)  4 
C)  6 
D)  8 
E)  None of the above

Question 17

In order to build and maintain customer loyalty and commitment, it is not crucial in remembering and addressing guests by name?

Accepted Answer

A) True 
 B)False

Question 18

According to research, recognition of familiar faces is ____ percent accurate when they are presented upright.

Accepted Answer

A)  25 
B)  50 
C)  60 
D)  75 
E)  95 
A)  25 
B)  50 
C)  60 
D)  75 
E)  95

Question 19

Which of the following is NOT one of the things Holleigh does when she first arrives to work?
a. Personally greets each team member
b. Review the day's spa appointments
c. Review the day's health and wellness activities
d. Review the day's Ritz Kids programs
e. All of the above were mentioned as things Holleigh does when she first arrives to work

Accepted Answer

Question 20

Which of the following was not a result finding) of this study?

Accepted Answer

A)  The majority of hotel brands now use simultaneous, multiple electronic channels of distribution. 
B)  The use of CRS-based reservations has increased over the past few years. 
C)  There has been a growth in the availability of hotel companies' own web sites. 
D)  Hotels at the upper end of the market are more likely to be consistent in their pricing structure across all types of distribution channels? 
E)  Both B and D 
A)  The majority of hotel brands now use simultaneous, multiple electronic channels of distribution. 
B)  The use of CRS-based reservations has increased over the past few years. 
C)  There has been a growth in the availability of hotel companies' own web sites. 
D)  Hotels at the upper end of the market are more likely to be consistent in their pricing structure across all types of distribution channels? 
E)  Both B and D

According to the author, using the Internet to make reservations is faster, easier, and more convenient than contacting a travel agent?

Within the leisure industries in 2003, revenues related to spas ranked number ______.

At lunch time, Holleigh makes an effort, each and every day, to eat with one of her employees, if she is not with a guest or vendor.

A hotel ownership entity often enters into an agreement to finance and build the hotel using a:

Given the lack of time during the day, Holleigh rarely has the time, or makes the effort, to teach her team something new?

Lending Institutions are most comfortable offering construction loans when the:

Which of the following is one of the various components one might find in a modern spa relating to services?

Preparing a hotel to carry a new brand is called a flag in the industry?

The classification, computer information systems, includes all costs for hardware, software, cabling installation, and training associated with converting the new brand's information systems requirements?

The classification, _______________, includes all costs associated with hiring and relocation.

It is easier for one individual to remember a distinctive facial feature of a person of another race than it is for them to remember a distinctive facial feature of a person of their race?

Consumer adoption of the Internet as a reliable and secure commerce medium has prompted a change in the way in which hotel rooms are being distributed?

Typically, all goods necessary for reflagging are delivered in the late afternoon on the day prior to the flag change?

According to the statistics quoted in the Horwath Worldwide Hotel Industry Studies, direct reservations increased in the period between 1995 to 1999, shifting sales away from electronic channels?

The process by which hotel management and franchise companies protect their brand names is referred as brand integrity?

According to the study conducted by Yesawich, Pepperdine, and Brown 2000), almost ____ out of ten leisure travelers now seek the "lowest possible price" for travel services.

In order to build and maintain customer loyalty and commitment, it is not crucial in remembering and addressing guests by name?

According to research, recognition of familiar faces is ____ percent accurate when they are presented upright.

Which of the following was not a result finding) of this study?

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters

Exam 1: Overview

According to the author, using the Internet to make reservations is faster, easier, and more convenient than contacting a travel agent?

Within the leisure industries in 2003, revenues related to spas ranked number ______.

At lunch time, Holleigh makes an effort, each and every day, to eat with one of her employees, if she is not with a guest or vendor.

A hotel ownership entity often enters into an agreement to finance and build the hotel using a:

Given the lack of time during the day, Holleigh rarely has the time, or makes the effort, to teach her team something new?

Lending Institutions are most comfortable offering construction loans when the:

Which of the following is one of the various components one might find in a modern spa relating to services?

Preparing a hotel to carry a new brand is called a flag in the industry?

The classification, computer information systems, includes all costs for hardware, software, cabling installation, and training associated with converting the new brand's information systems requirements?

The classification, _______________, includes all costs associated with hiring and relocation.

It is easier for one individual to remember a distinctive facial feature of a person of another race than it is for them to remember a distinctive facial feature of a person of their race?

Consumer adoption of the Internet as a reliable and secure commerce medium has prompted a change in the way in which hotel rooms are being distributed?

Typically, all goods necessary for reflagging are delivered in the late afternoon on the day prior to the flag change?

According to the statistics quoted in the Horwath Worldwide Hotel Industry Studies, direct reservations increased in the period between 1995 to 1999, shifting sales away from electronic channels?

The process by which hotel management and franchise companies protect their brand names is referred as brand integrity?

According to the study conducted by Yesawich, Pepperdine, and Brown 2000), almost ____ out of ten leisure travelers now seek the "lowest possible price" for travel services.

In order to build and maintain customer loyalty and commitment, it is not crucial in remembering and addressing guests by name?

According to research, recognition of familiar faces is ____ percent accurate when they are presented upright.

Which of the following was not a result finding) of this study?

Organization

General Managers: a View at the Top

Operations: Rooms

Operations: Housekeeping, Engineering and Security

Food and Beverage Division

Marketing and Associated Activities

Financial Control and Information Management

Human Resources Policy Management

Filters