Exam 17: Om: Putting It All Together Endnotes

Finding ways to meet an organization's current objectives while protecting and preserving the environment for future generations is known as:

An assembly line is a production process in which a product moves from one station to another in a fixed sequence, with the machinery and workers at each station performing specialized tasks.

Blue Casuals Inc. is a manufacturer of denim jeans. The company has employed a strategy which allows it to produce jeans that suit the needs of specific customers. This strategy allows Blue Casuals to produce its goods and stock up its inventory within a short period at a cost almost as low as those associated with traditional production techniques. Which of the following techniques is it using?

Immediate predecessors are activities in a project that are independent of the other activities related to a project

An organization's supply chain consists of the organization, activities, and processes involved in the physical flow of goods, from the raw materials stage to the final consumer.

Which of the following statements is true of a computer­integrated manufacturing (CIM) software?

MicroMastiff advertises that its computers are backed by 24/7 toll­free technical support. However, to meet its goal of keeping costs as low as possible, MicroMastiff outsources its support function to another country and staffs it with a small number of poorly­trained employees who have (to American ears) fairly heavy accents. When customers call the support line, they often wait on hold. Then, they find themselves speaking to a technical support person who usually cannot answer their questions. It appears that MicroMastiff:

_____ refers to the replacement of human operation and control of machinery with some form of programmed control.

Which of the following factors associated with servicescape design is a reflection of a customer's need for convenience?

Ashley, a marriage and family counselor, has decided to display her custom­ framed diploma prominently in her office. In a servicescape environment, this would be considered a functionality factor.

The costs of poor quality can include the possibility of a lawsuit.

From an operations management perspective, a manufacturing firm's value chain includes:

Which of the following statements is true of TQM (Total Quality Management)?

Walter has opened a custom shelving business and is concerned about the costs associated with storing the materials necessary to make the shelves and storing the finished products. Walter should consider using a method of production known as just­in­time (JIT) to help control his inventory costs.

_____ are stocks of goods or other items held by an organization.

To operations managers, efficiency means using resources to create the greatest value.

Which of the following statements is true of enterprise resource planning (ERP)?

Large Homes Inc. is currently in the midst of a big residential construction project. The company's operations manager is looking at estimated completion dates for the various phases of construction. A major problem that he encounters is that the site excavation took three weeks longer than anticipated. The operations manager wants to make up the lost time in the other phases, but those phases are also falling behind because of the use of construction materials and methods the company has never used before. Which of the following tools might have helped the operations manager better manage the project scheduling?

The Baldrige National Quality Program was established by the Congress to encourage American firms to:

A common reason for offshoring by U.S. firms is to take advantage of the low cost of labor and other resources.