Question 1

To decline a request, use an adjustment refusal.

Accepted Answer

A) True 
 B)False

Question 2

One difference between a good-news letter and a bad-news letter is the order of information-direct or indirect.

Accepted Answer

A) True 
 B)False

Question 3

What is a letter of introduction? Explain how this type of letter creates a link between the sender and receiver.

Accepted Answer

A letter of introduction is a formal let

Question 4

The complimentary close in a business letter should match

Accepted Answer

A)  the form of address used in the salutation. 
B)  the reader's expectations of a business letter. 
C)  the needs of the writer to make a strong point. 
D)  none of the above. 
A)  the form of address used in the salutation. 
B)  the reader's expectations of a business letter. 
C)  the needs of the writer to make a strong point. 
D)  none of the above.

Question 5

The appropriate writing strategy for good news or neutral letters is

Accepted Answer

A)  the circular order of information. 
B)  the circuitous order of information. 
C)  the direct order of information. 
D)  the indirect order of information. 
A)  the circular order of information. 
B)  the circuitous order of information. 
C)  the direct order of information. 
D)  the indirect order of information.

Question 6

In order to soften the bad news,

Accepted Answer

A)  you need to give valid reasons for the refusal. 
B)  you need to detract from the bad news and make some indirect or irrelevant points. 
C)  you should use humour. 
D)  use some friendly expressions. 
A)  you need to give valid reasons for the refusal. 
B)  you need to detract from the bad news and make some indirect or irrelevant points. 
C)  you should use humour. 
D)  use some friendly expressions.

Question 7

To avoid a sluggish effect in a business letter, use the passive voice.

Accepted Answer

A) True 
 B)False

Question 8

Why do you need to make a successful combination of opening and closing paragraphs in the body of the business letter?

Accepted Answer

A)  To follow writing conventions 
B)  To catch the reader's attention and interest and prompt the response you seek 
C)  To showcase your successful writing skills 
D)  To develop the point you need to make 
A)  To follow writing conventions 
B)  To catch the reader's attention and interest and prompt the response you seek 
C)  To showcase your successful writing skills 
D)  To develop the point you need to make

Question 9

Effective letter writing requires short sentences with a length of

Accepted Answer

A)  10-15 words. 
B)  5-10 words. 
C)  20-25 words. 
D)  15-20 words. 
A)  10-15 words. 
B)  5-10 words. 
C)  20-25 words. 
D)  15-20 words.

Question 10

The time taken for the process of communication to develop from a reminder to the urgency stage when writing collection letters depends on

Accepted Answer

A)  the type of credit account. 
B)  the company's knowledge of the debtor. 
C)  the organisation's collection policies. 
D)  all of the above. 
A)  the type of credit account. 
B)  the company's knowledge of the debtor. 
C)  the organisation's collection policies. 
D)  all of the above.

Question 11

All companies include a reference (Our Ref. or Your Ref.) and telephone extension in their letterhead.

Accepted Answer

A) True 
 B)False

Question 12

Why is it important to identify the purpose of a letter before you begin writing? What are the implications for your letter if you do not first identify the purpose?

Accepted Answer

It is important to identify the purpose

Question 13

The three main short format reports used in business are

Accepted Answer

A)  direct order report, indirect order report and routine order report. 
B)  overview report, incident report and periodic report. 
C)  formal short report, letter report and memorandum report. 
D)  chronological report, problem-solving report and options report. 
A)  direct order report, indirect order report and routine order report. 
B)  overview report, incident report and periodic report. 
C)  formal short report, letter report and memorandum report. 
D)  chronological report, problem-solving report and options report.

Question 14

A letter of introduction asks others to share information and ideas.

Accepted Answer

A) True 
 B)False

Question 15

Identify three types of bad-news letters and explain the purpose of each.

Accepted Answer

1. Rejection letters: The purpose of a r

Question 16

Briefly explain the order of information in a good-news letter. Identify four types of good-news letters.

Accepted Answer

In a good-news letter, the order of info

Question 17

It is acceptable to write the date as, for example, 10/8/20.

Accepted Answer

A) True 
 B)False

Question 18

Email is

Accepted Answer

A)  the second most widely used application on the Internet. 
B)  a system of transmitting messages from computer to computer. 
C)  a record of correspondence. 
D)  used only for informal communication. 
A)  the second most widely used application on the Internet. 
B)  a system of transmitting messages from computer to computer. 
C)  a record of correspondence. 
D)  used only for informal communication.

Question 19

Full block layout is an attractive and modern layout that is easy to read.

Accepted Answer

A) True 
 B)False

Question 20

Which writing style is suitable because it speaks personally to a reader?

Accepted Answer

A)  Use of an active voice 
B)  Use of inclusive language 
C)  Use of the 'you' approach 
D)  Use of technical terms 
A)  Use of an active voice 
B)  Use of inclusive language 
C)  Use of the 'you' approach 
D)  Use of technical terms

Exam 19: Writing Correspondence, Emails and Short Reports

To decline a request, use an adjustment refusal.

One difference between a good-news letter and a bad-news letter is the order of information-direct or indirect.

What is a letter of introduction? Explain how this type of letter creates a link between the sender and receiver.

The complimentary close in a business letter should match

The appropriate writing strategy for good news or neutral letters is

In order to soften the bad news,

To avoid a sluggish effect in a business letter, use the passive voice.

Why do you need to make a successful combination of opening and closing paragraphs in the body of the business letter?

Effective letter writing requires short sentences with a length of

The time taken for the process of communication to develop from a reminder to the urgency stage when writing collection letters depends on

All companies include a reference (Our Ref. or Your Ref.) and telephone extension in their letterhead.

Why is it important to identify the purpose of a letter before you begin writing? What are the implications for your letter if you do not first identify the purpose?

The three main short format reports used in business are

A letter of introduction asks others to share information and ideas.

Identify three types of bad-news letters and explain the purpose of each.

Briefly explain the order of information in a good-news letter. Identify four types of good-news letters.

It is acceptable to write the date as, for example, 10/8/20.

Email is

Full block layout is an attractive and modern layout that is easy to read.

Which writing style is suitable because it speaks personally to a reader?

Communication Foundations

Interpersonal Communication

Emotional Intelligence: Managing Self and Relationships

Negotiation and Conflict Management

Intercultural Communication

Communication Across the Organisation

Leadership

Team and Work Group Communication

Effective Meetings: Face-To-Face and Virtual

Customer Engagement

Public Relations

Managing Big Data and Knowledge

Researching and Processing Information

Conducting Surveys and Questionnaires

Critical Thinking, Argument, Logic and Persuasion

Communicating Through Visuals

Oral Presentations and Public Speaking

Writing for the Professions

Writing Long Reports

Writing Reflective Journals

Academic Writing

Social Media

Writing for the Web

The Job Search, Résumés and Interviews in the Digital Era

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