Question 1

Fitting the task to the person in a work environment is known as job analysis.

Accepted Answer

A) True 
 B)False

Question 2

One of the prerequisites to job rotation is cross training.

Accepted Answer

A) True 
 B)False

Question 3

For most industrialized countries the difference between a company's success or failure is dependent on the capability of its human resources.

Accepted Answer

A) True 
 B)False

Question 4

For a particular time study, a company would like to be 95% confident that the average job cycle time is within 2% of the true average job cycle time. Assume that the average job cycle time was 6.53 minutes and the standard deviation of the sample was 1.26 minutes. The number of cycles that should be used in this time study would be

Accepted Answer

A)  174. 
B)  358. 
C)  463. 
D)  864. 
A)  174. 
B)  358. 
C)  463. 
D)  864.

Question 5

Advantages of using a predetermined motion time system include all of the following except

Accepted Answer

A)  worker cooperation and compliance are not required. 
B)  ignores job context within which a single motion takes place. 
C)  workplace is not disrupted. 
D)  eliminates the need for subjectively determining performance ratings. 
A)  worker cooperation and compliance are not required. 
B)  ignores job context within which a single motion takes place. 
C)  workplace is not disrupted. 
D)  eliminates the need for subjectively determining performance ratings.

Question 6

A learning curve illustrates that increasing the number of cumulative units produced ___ the labour required per unit.

Accepted Answer

A)  increases 
B)  eliminates 
C)  decreases 
D)  does not impact 
A)  increases 
B)  eliminates 
C)  decreases 
D)  does not impact

Question 7

An 80% learning curve describes an improvement rate of 80% each time production doubles.

Accepted Answer

A) True 
 B)False

Question 8

The key of horizontal job enlargement is that it

Accepted Answer

A)  allows employees control over their work. 
B)  decreases absenteeism and leave usage. 
C)  an employee is assigned a complete unit of work with defined start and end. 
D)  reduces turnover. 
A)  allows employees control over their work. 
B)  decreases absenteeism and leave usage. 
C)  an employee is assigned a complete unit of work with defined start and end. 
D)  reduces turnover.

Question 9

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

Accepted Answer

A) True 
 B)False

Question 10

A 90% learning curve indicates

Accepted Answer

A)  a 90% increase in processing time per unit as output doubles. 
B)  a 90% decrease in processing time per unit as output doubles. 
C)  a 10% increase in processing time per unit as output doubles. 
D)  a 10% decrease in processing time per unit as output doubles. 
A)  a 90% increase in processing time per unit as output doubles. 
B)  a 90% decrease in processing time per unit as output doubles. 
C)  a 10% increase in processing time per unit as output doubles. 
D)  a 10% decrease in processing time per unit as output doubles.

Question 11

Discuss the basic principles of human resources management that quality-focused companies follow.

Accepted Answer

As with many other areas in production a

Question 12

As part of its quality-improvement program, a company is conducting a time study for a particular job. The time study encompassed 10 job cycles, and the results include the following cumulative times and performance rating factors for each element. An allowance factor of 16% is assumed.   The normal cycle time for this job would be

Accepted Answer

A)  1.809 minutes. 
B)  2.098 minutes. 
C)  1.530 minutes. 
D)  2.233 minutes. 
A)  1.809 minutes. 
B)  2.098 minutes. 
C)  1.530 minutes. 
D)  2.233 minutes.

Question 13

An incentive plan that sets aside some portion of company profits and distributes it among employees, usually at the end of the fiscal year is referred to as

Accepted Answer

A)  a piece-rate wage plan. 
B)  gainsharing. 
C)  profit sharing. 
D)  overtime. 
A)  a piece-rate wage plan. 
B)  gainsharing. 
C)  profit sharing. 
D)  overtime.

Question 14

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

Accepted Answer

A) True 
 B)False

Question 15

Worker-machine chart determines

Accepted Answer

A)  if capital for workers and machines is used effectively. 
B)  if a job is done by a team of workers who are interacting with a piece of equipment or a machine. 
C)  if the steps of a job fit together into the overall flow of the production process. 
D)  if worker and machine time are used efficiently. 
A)  if capital for workers and machines is used effectively. 
B)  if a job is done by a team of workers who are interacting with a piece of equipment or a machine. 
C)  if the steps of a job fit together into the overall flow of the production process. 
D)  if worker and machine time are used efficiently.

Question 16

Briefly discuss the advantages and disadvantages of scientific management.

Accepted Answer

The advantages of scientific management

Question 17

Work sampling determines

Accepted Answer

A)  a sample of finished work on a given day. 
B)  the average time required by a sample of workers to perform a job once. 
C)  the proportion of time a worker spends on activities. 
D)  None of the above 
A)  a sample of finished work on a given day. 
B)  the average time required by a sample of workers to perform a job once. 
C)  the proportion of time a worker spends on activities. 
D)  None of the above

Question 18

With total quality management, employees are usually given precise directions to achieve narrowly defined objectives.

Accepted Answer

A) True 
 B)False

Question 19

With total quality management, employees receive broad job training making them more flexible in where they can work.

Accepted Answer

A) True 
 B)False

Question 20

While still an important issue, diversity issues in North American companies is on the decline.

Accepted Answer

A) True 
 B)False

Fitting the task to the person in a work environment is known as job analysis.

One of the prerequisites to job rotation is cross training.

For most industrialized countries the difference between a company's success or failure is dependent on the capability of its human resources.

Advantages of using a predetermined motion time system include all of the following except

A learning curve illustrates that increasing the number of cumulative units produced ___ the labour required per unit.

An 80% learning curve describes an improvement rate of 80% each time production doubles.

The key of horizontal job enlargement is that it

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

A 90% learning curve indicates

Discuss the basic principles of human resources management that quality-focused companies follow.

An incentive plan that sets aside some portion of company profits and distributes it among employees, usually at the end of the fiscal year is referred to as

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

Worker-machine chart determines

Briefly discuss the advantages and disadvantages of scientific management.

Work sampling determines

With total quality management, employees are usually given precise directions to achieve narrowly defined objectives.

With total quality management, employees receive broad job training making them more flexible in where they can work.

While still an important issue, diversity issues in North American companies is on the decline.

Introduction to Operations and Supply Chain Management

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters

Exam 8: Human Resources

Fitting the task to the person in a work environment is known as job analysis.

One of the prerequisites to job rotation is cross training.

For most industrialized countries the difference between a company's success or failure is dependent on the capability of its human resources.

Advantages of using a predetermined motion time system include all of the following except

A learning curve illustrates that increasing the number of cumulative units produced ___ the labour required per unit.

An 80% learning curve describes an improvement rate of 80% each time production doubles.

The key of horizontal job enlargement is that it

Motivation refers to the willingness of an employee to perform as needed to attain a goal or objective.

A 90% learning curve indicates

Discuss the basic principles of human resources management that quality-focused companies follow.

An incentive plan that sets aside some portion of company profits and distributes it among employees, usually at the end of the fiscal year is referred to as

Achieving strategic quality goals for quality and customer satisfaction often requires teamwork and group participation.

Worker-machine chart determines

Briefly discuss the advantages and disadvantages of scientific management.

Work sampling determines

With total quality management, employees are usually given precise directions to achieve narrowly defined objectives.

With total quality management, employees receive broad job training making them more flexible in where they can work.

While still an important issue, diversity issues in North American companies is on the decline.

Introduction to Operations and Supply Chain Management

Quality Management

Statistical Process Control

Product Design

Service Design

Processes and Technology

Capacity and Facilities Design

Project Management

Supply Chain Management Strategy and Design

Global Supply Chain Procurement and Distribution

Forecasting

Inventory Management

Sales and Operations Planning

Resource Planning

Lean Systems

Scheduling

Filters