Question 1

Which of the following statements is most accurate?

Accepted Answer

A) Workers today communicate less than in previous years. 
B) Technology has not affected how and why we communicate. 
C) Businesses today generate a wide range of messages using a variety of media. 
D) Writing is a skill set used only by managers and corporate executives. 
A) Workers today communicate less than in previous years. 
B) Technology has not affected how and why we communicate. 
C) Businesses today generate a wide range of messages using a variety of media. 
D) Writing is a skill set used only by managers and corporate executives.

Question 2

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Accepted Answer

A) True 
 B)False

Question 3

Our culture molds the way we think, behave, and communicate.

Accepted Answer

A) True 
 B)False

Question 4

Every country has a unique culture or common heritage that

Accepted Answer

A) teaches its members how to behave and conditions their reactions. 
B) results from a common gene pool. 
C) is created by a structured educational system. 
D) comes from an orderly system of government and laws. 
A) teaches its members how to behave and conditions their reactions. 
B) results from a common gene pool. 
C) is created by a structured educational system. 
D) comes from an orderly system of government and laws.

Question 5

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

Accepted Answer

A) individualism. 
B) power distance. 
C) communication style. 
D) time orientation. 
A) individualism. 
B) power distance. 
C) communication style. 
D) time orientation.

Question 6

The physical appearance of your business documents (such as resume and cover letter)transmit important nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 7

Learning about beliefs and practices different from our own and appreciating them means displaying

Accepted Answer

A) tolerance. 
B) individualism. 
C) stereotyping. 
D) gender norming. 
A) tolerance. 
B) individualism. 
C) stereotyping. 
D) gender norming.

Question 8

Greg wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

Accepted Answer

A) True 
 B)False

Question 9

Most Americans communicate with business associates at approximately 1½ feet.

Accepted Answer

A) True 
 B)False

Question 10

According to researchers, most people listen at what level of proficiency?

Accepted Answer

A) 100 percent 
B) 5 percent 
C) 25-50 percent 
D) 75 percent 
A) 100 percent 
B) 5 percent 
C) 25-50 percent 
D) 75 percent

Question 11

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

Accepted Answer

A) repeat what she has said in a louder voice. 
B) graciously accept the blame for not making her meaning clear. 
C) end the conversation until an interpreter can be found. 
D) require the Italian businessperson to restate the message in simple words. 
A) repeat what she has said in a louder voice. 
B) graciously accept the blame for not making her meaning clear. 
C) end the conversation until an interpreter can be found. 
D) require the Italian businessperson to restate the message in simple words.

Question 12

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Accepted Answer

A) follow up important messages in writing. 
B) avoid smiling, which might make you appear to lack seriousness. 
C) use words that will impress the listener. 
D) assume that the listener understands if he or she nods and smiles in agreement. 
A) follow up important messages in writing. 
B) avoid smiling, which might make you appear to lack seriousness. 
C) use words that will impress the listener. 
D) assume that the listener understands if he or she nods and smiles in agreement.

Question 13

Communication style is the most important dimension of culture.

Accepted Answer

A) True 
 B)False

Question 14

Physical barriers to listening include only environmentally produced noises.

Accepted Answer

A) True 
 B)False

Question 15

____________________ makes it possible to locate and identify a computing device (such as a smartphone, laptop, or tablet)as soon as users connect to the network.

Accepted Answer

The answer of ____________________ makes it possible to locate and...

Question 16

As a frontline employee, you can expect to have more managers in the workforce.

Accepted Answer

A) True 
 B)False

Question 17

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Accepted Answer

A) Language problem barrier 
B) Psychological barrier 
C) Physical barrier 
D) Nonverbal distraction barrier 
A) Language problem barrier 
B) Psychological barrier 
C) Physical barrier 
D) Nonverbal distraction barrier

Question 18

Communication skills

Accepted Answer

A) are not as important as technical skills for career success. 
B) are not necessary in today's competitive job market. 
C) are ranked by recruiters at the top of qualities they most desire in job seekers. 
D) cannot be learned; they are innate. 
A) are not as important as technical skills for career success. 
B) are not necessary in today's competitive job market. 
C) are ranked by recruiters at the top of qualities they most desire in job seekers. 
D) cannot be learned; they are innate.

Question 19

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

Accepted Answer

A) True 
 B)False

Question 20

In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?

Accepted Answer

A) How well she shows that she has researched the company in her responses to questions. 
B) The visual appeal of the resume and cover letter she has submitted. 
C) The content of the questions she asks at the end of the interview. 
D) All of these. 
A) How well she shows that she has researched the company in her responses to questions. 
B) The visual appeal of the resume and cover letter she has submitted. 
C) The content of the questions she asks at the end of the interview. 
D) All of these.

Which of the following statements is most accurate?

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Our culture molds the way we think, behave, and communicate.

Every country has a unique culture or common heritage that

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

The physical appearance of your business documents (such as resume and cover letter)transmit important nonverbal messages.

Learning about beliefs and practices different from our own and appreciating them means displaying

Greg wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

Most Americans communicate with business associates at approximately 1½ feet.

According to researchers, most people listen at what level of proficiency?

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Communication style is the most important dimension of culture.

Physical barriers to listening include only environmentally produced noises.

____________________ makes it possible to locate and identify a computing device (such as a smartphone, laptop, or tablet)as soon as users connect to the network.

As a frontline employee, you can expect to have more managers in the workforce.

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Communication skills

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters

Exam 1: Succeeding in the Mobile and Social Workplace

Which of the following statements is most accurate?

Zach's company does business globally. By associating with people from diverse cultures, Zach can widen his knowledge of intercultural messages and can increase his tolerance of differences.

Our culture molds the way we think, behave, and communicate.

Every country has a unique culture or common heritage that

North Americans value straightforwardness and are suspicious of evasiveness. These traits identify the cultural dimension of

The physical appearance of your business documents (such as resume and cover letter)transmit important nonverbal messages.

Learning about beliefs and practices different from our own and appreciating them means displaying

Greg wants to make sure that his posture during his upcoming job interview affirms his interest in the position. To accomplish this, he should lean slightly forward, sit erectly, and maintain eye contact.

Most Americans communicate with business associates at approximately 1½ feet.

According to researchers, most people listen at what level of proficiency?

While conducting business with a customer from Italy, Zoe was careful to speak slowly and clearly, using short sentences and familiar words. However, she noticed that the customer had a glazed expression and did not understand her. Zoe should

When speaking with someone for whom English is a second language, you should talk slowly, enunciate clearly, check frequently for comprehension, observe eye messages, listen without interrupting, and

Communication style is the most important dimension of culture.

Physical barriers to listening include only environmentally produced noises.

____________________ makes it possible to locate and identify a computing device (such as a smartphone, laptop, or tablet)as soon as users connect to the network.

As a frontline employee, you can expect to have more managers in the workforce.

Your boss is giving instructions for a new method of keeping expense accounts. However, you find it difficult to concentrate because you think the change is unnecessary. What type of barrier to effective listening are you experiencing?

Communication skills

Businesses that want to capitalize on cultural diversity need to train workers to think and act alike to reduce conflicts.

In addition to her attire and physical engagement during an interview, what other part of Suzanne's candidacy for the position embodies nonverbal communication?

Planning Business Messages

Organizing and Drafting Business Messages

Revising Business Messages

Short Workplace Messages and Digital Media

Positive Messages

Negative Messages

Persuasive Messages

Informal Reports

Proposals and Formal Reports

Professionalism at Work Business Etiquette Ethics Teamwork and Meetings

Business Presentations

The Job Search Resumes in the Digital Age

Interviewing and Following up

Essentials of Electrocardiography

Filters