Question 1

​In which part of the globe do today's workers put in the longest hours on average?

Accepted Answer

A) ​Japan 
B) ​Europe 
C) ​United States 
D) ​Middle East 
A) ​Japan 
B) ​Europe 
C) ​United States 
D) ​Middle East

Question 2

Which of the following statements about today's work environments is mostaccurate?

Accepted Answer

A) The "anytime,anywhere" office means that employees work fewer hours. 
B) "Co-working" requires employees having to be in the office at the same time. 
C) Traditional offices do not contain flexible workspaces. 
D) Working from home or on the road makes communication skills even more important. 
A) The "anytime,anywhere" office means that employees work fewer hours. 
B) "Co-working" requires employees having to be in the office at the same time. 
C) Traditional offices do not contain flexible workspaces. 
D) Working from home or on the road makes communication skills even more important.

Question 3

A ________ is a website that allows multiple users to create and edit pages collaboratively.​

Accepted Answer

A) ​blog 
B) ​wiki 
C) ​podcast 
D) ​toolbox 
A) ​blog 
B) ​wiki 
C) ​podcast 
D) ​toolbox

Question 4

Policies,procedures,directives,job plans,and mission goals flow ____________________ from managers to employees.

Accepted Answer

The answer of Policies,procedures,directives,job plans,and mission goals flow ____________________ from...

Question 5

The number of workers aged fifty-five and older is expected to increase significantly by the year 2022.

Accepted Answer

A) True 
 B)False

Question 6

The most prevalent communication channel in the workplace today is

Accepted Answer

A) texting. 
B) e-mail. 
C) face-to-face meetings. 
D) Facebook. 
A) texting. 
B) e-mail. 
C) face-to-face meetings. 
D) Facebook.

Question 7

In addition to possessing strong communication skills,today's workers must also be media savvy,which means ________.​

Accepted Answer

A) ​exercising good judgment when posting messages on the Internet and writing e-mails 
B) ​using effective marketing tools to promote a company's products and services 
C) ​increasing their computer programming skills 
D) ​connecting with large numbers of people on LinkedIn 
A) ​exercising good judgment when posting messages on the Internet and writing e-mails 
B) ​using effective marketing tools to promote a company's products and services 
C) ​increasing their computer programming skills 
D) ​connecting with large numbers of people on LinkedIn

Question 8

"Around-the clock availability"

Accepted Answer

A) means that you will be paid for working 24 hours a day,7 days a week,365 days a year. 
B) means that you may be expected to work long hours without extra compensation and be available practically anytime and anywhere,should a crisis strike at work. 
C) is illegal under U.S.law. 
D) refers only to websites,not people. 
A) means that you will be paid for working 24 hours a day,7 days a week,365 days a year. 
B) means that you may be expected to work long hours without extra compensation and be available practically anytime and anywhere,should a crisis strike at work. 
C) is illegal under U.S.law. 
D) refers only to websites,not people.

Question 9

Which of the following is an example of upward communication in an organization?

Accepted Answer

A) Three administrative assistants meet to discuss possible software upgrades. 
B) A department manager sends a text message to his employees about a new overtime policy. 
C) A warehouse worker suggests to his boss a way to improve employee morale. 
D) The CEO sends an e-mail message to all employees inviting them to a company picnic. 
A) Three administrative assistants meet to discuss possible software upgrades. 
B) A department manager sends a text message to his employees about a new overtime policy. 
C) A warehouse worker suggests to his boss a way to improve employee morale. 
D) The CEO sends an e-mail message to all employees inviting them to a company picnic.

Question 10

David,a payroll clerk,came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager.This is an example of an upward flow of communication.

Accepted Answer

A) True 
 B)False

Question 11

Official information among workers typically flows through formal channels in three directions: _________________,upward,and horizontally.

Accepted Answer

The answer of Official information among workers typically flows through...

Question 12

Which of the following statements about formal and informal communication channels is most accurate?

Accepted Answer

A) All relevant organizational information should flow through formal communication channels. 
B) A free exchange of information within organizations should be avoided because it can lead to chaos. 
C) Managers should do everything possible to avoid grapevine communication within an organization. 
D) Companies should monitor social media sites to see what customers and others are saying about the company. 
A) All relevant organizational information should flow through formal communication channels. 
B) A free exchange of information within organizations should be avoided because it can lead to chaos. 
C) Managers should do everything possible to avoid grapevine communication within an organization. 
D) Companies should monitor social media sites to see what customers and others are saying about the company.

Question 13

A free exchange of information helps organizations

Accepted Answer

A) respond rapidly to changing markets. 
B) build employee morale. 
C) serve the public. 
D) do all of these (respond rapidly to changing markets,build employee morale,serve the public). 
A) respond rapidly to changing markets. 
B) build employee morale. 
C) serve the public. 
D) do all of these (respond rapidly to changing markets,build employee morale,serve the public).

Question 14

Under the concept of ___________ use,individuals have limited rights to use copyrighted material without requiring permission.

Accepted Answer

The answer of Under the concept of ___________ use,individuals have...

Question 15

Media with high _____________ presence convey warmth and are personal.

Accepted Answer

The answer of Media with high _____________ presence convey warmth...

In which part of the globe do today's workers put in the longest hours on average?

Which of the following statements about today's work environments is mostaccurate?

A ________ is a website that allows multiple users to create and edit pages collaboratively.

Policies,procedures,directives,job plans,and mission goals flow ____________________ from managers to employees.

The number of workers aged fifty-five and older is expected to increase significantly by the year 2022.

The most prevalent communication channel in the workplace today is

In addition to possessing strong communication skills,today's workers must also be media savvy,which means ________.

"Around-the clock availability"

Which of the following is an example of upward communication in an organization?

David,a payroll clerk,came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager.This is an example of an upward flow of communication.

Official information among workers typically flows through formal channels in three directions: _________________,upward,and horizontally.

Which of the following statements about formal and informal communication channels is most accurate?

A free exchange of information helps organizations

Under the concept of ___________ use,individuals have limited rights to use copyrighted material without requiring permission.

Media with high _____________ presence convey warmth and are personal.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Business Communication in the Digital Age

​In which part of the globe do today's workers put in the longest hours on average?

Which of the following statements about today's work environments is mostaccurate?

A ________ is a website that allows multiple users to create and edit pages collaboratively.​

Policies,procedures,directives,job plans,and mission goals flow ____________________ from managers to employees.

The number of workers aged fifty-five and older is expected to increase significantly by the year 2022.

The most prevalent communication channel in the workplace today is

In addition to possessing strong communication skills,today's workers must also be media savvy,which means ________.​

"Around-the clock availability"

Which of the following is an example of upward communication in an organization?

David,a payroll clerk,came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager.This is an example of an upward flow of communication.

Official information among workers typically flows through formal channels in three directions: _________________,upward,and horizontally.

Which of the following statements about formal and informal communication channels is most accurate?

A free exchange of information helps organizations

Under the concept of ___________ use,individuals have limited rights to use copyrighted material without requiring permission.

Media with high _____________ presence convey warmth and are personal.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

In which part of the globe do today's workers put in the longest hours on average?

A ________ is a website that allows multiple users to create and edit pages collaboratively.

In addition to possessing strong communication skills,today's workers must also be media savvy,which means ________.