Question 1

SELF-AWARENESS is an important part of self-care because it

Accepted Answer

A)  Prevents the professional from feeling any emotions. 
B)  Helps ensure that the professional does not become overstressed, disillusioned, or consumed by conflicts that arise at work. 
C)  Reminds the professional that he or she is better than the client. 
D)  Avoids the need for any conflict at work. 
E)  All of the above. 
A)  Prevents the professional from feeling any emotions. 
B)  Helps ensure that the professional does not become overstressed, disillusioned, or consumed by conflicts that arise at work. 
C)  Reminds the professional that he or she is better than the client. 
D)  Avoids the need for any conflict at work. 
E)  All of the above.

Question 2

What do Bush and Folger mean by the SATISFACTION STORY or purpose of mediation?

Accepted Answer

In their book "The Promise of Mediation,

Question 3

HELPING PROFESSIONALS may be involved in conflict as

Accepted Answer

A)  Parties. 
B)  Negotiators. 
C)  Mediators. 
D)  Advocates. 
E)  All of the above. 
A)  Parties. 
B)  Negotiators. 
C)  Mediators. 
D)  Advocates. 
E)  All of the above.

Question 4

Describe how SILENCE can be very useful in responding to a conflict situation.

Accepted Answer

Silence can be very useful in responding

Question 5

A COMPROMISING CR STYLE refers to a person who has

Accepted Answer

A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self. 
A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self.

Question 6

CONFLICT RESOLUTION refers to

Accepted Answer

A)  Settling differences by compromising. 
B)  Any method that people use to handle differences between them. 
C)  Negotiating solutions by sitting down and talking things out in a civil manner. 
D)  Using an arbitrator to decide what is the best way to settle conflicting opinions or interests. 
E)  Preventing people from fighting or expressing differences of opinion. 
A)  Settling differences by compromising. 
B)  Any method that people use to handle differences between them. 
C)  Negotiating solutions by sitting down and talking things out in a civil manner. 
D)  Using an arbitrator to decide what is the best way to settle conflicting opinions or interests. 
E)  Preventing people from fighting or expressing differences of opinion.

Question 7

Compare and contrast a COLLABORATING CR STYLE and a COMPROMISING CR STYLE.

Accepted Answer

COLLABORATING CR STYLE and COMPROMISING

Question 8

SOCIAL CONFLICT may be viewed as

Accepted Answer

A)  A game. 
B)  An exchange of resources. 
C)  A problem in communication. 
D)  A struggle. 
E)  All of the above. 
A)  A game. 
B)  An exchange of resources. 
C)  A problem in communication. 
D)  A struggle. 
E)  All of the above.

Question 9

Describe the primary values of CR professionals who favor collaborative conflict resolution.

Accepted Answer

The primary values of CR professionals w

Question 10

A COMPETITIVE CR STYLE refers to a person who has

Accepted Answer

A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self. 
A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self.

Question 11

Describe the role of an EXPERT in helping clients resolve.

Accepted Answer

An expert plays a crucial role in helpin

Question 12

When dealing with conflict, MINDFULNESS helps people

Accepted Answer

A)  Stay focused on the present. 
B)  Understand the historical context. 
C)  Consider future impacts. 
D)  Respond strategically and effectively to conflict. 
E)  All of the above. 
A)  Stay focused on the present. 
B)  Understand the historical context. 
C)  Consider future impacts. 
D)  Respond strategically and effectively to conflict. 
E)  All of the above.

Question 13

What is the difference between a CONFLICT and a DISPUTE?

Accepted Answer

A conflict and a dispute are terms often

Question 14

A buffer is

Accepted Answer

A)  A person or organizational entity that separates people involved in a conflict, to prevent violence or provide a cooling off period. 
B)  A private judge. 
C)  A mediator who is unable to be neutral. 
D)  A negotiator who likes to bluff and use dishonest tactics. 
E)  A person who facilitates communication. 
A)  A person or organizational entity that separates people involved in a conflict, to prevent violence or provide a cooling off period. 
B)  A private judge. 
C)  A mediator who is unable to be neutral. 
D)  A negotiator who likes to bluff and use dishonest tactics. 
E)  A person who facilitates communication.

Question 15

Jethro is a client who is angry because his counselor does not understand where he is coming from. Describe what types of skills the counselor should use to rectify this concern.

Accepted Answer

The counselor should use active listenin

Question 16

TRANSFORMATION refers to the idea that the purpose of conflict resolution is to

Accepted Answer

A)  Promote win-win solutions. 
B)  Foster positive relationships. 
C)  Promote empowerment and recognition between the parties. 
D)  Create durable solutions. 
E)  Foster efficient problem solving. 
A)  Promote win-win solutions. 
B)  Foster positive relationships. 
C)  Promote empowerment and recognition between the parties. 
D)  Create durable solutions. 
E)  Foster efficient problem solving.

Question 17

MEDIATION refers to

Accepted Answer

A)  Negotiation that is conducted in a friendly manner. 
B)  Negotiation that is assisted by a professional who has no decision-making power. 
C)  Arbitration that is conducted in an adversarial manner. 
D)  Arbitration that is conducted by a public court judge. 
E)  Negotiation that is conducted WITHOUT the use of a third-party facilitator. 
A)  Negotiation that is conducted in a friendly manner. 
B)  Negotiation that is assisted by a professional who has no decision-making power. 
C)  Arbitration that is conducted in an adversarial manner. 
D)  Arbitration that is conducted by a public court judge. 
E)  Negotiation that is conducted WITHOUT the use of a third-party facilitator.

SELF-AWARENESS is an important part of self-care because it

What do Bush and Folger mean by the SATISFACTION STORY or purpose of mediation?

HELPING PROFESSIONALS may be involved in conflict as

Describe how SILENCE can be very useful in responding to a conflict situation.

A COMPROMISING CR STYLE refers to a person who has

CONFLICT RESOLUTION refers to

Compare and contrast a COLLABORATING CR STYLE and a COMPROMISING CR STYLE.

SOCIAL CONFLICT may be viewed as

Describe the primary values of CR professionals who favor collaborative conflict resolution.

A COMPETITIVE CR STYLE refers to a person who has

Describe the role of an EXPERT in helping clients resolve.

When dealing with conflict, MINDFULNESS helps people

What is the difference between a CONFLICT and a DISPUTE?

A buffer is

Jethro is a client who is angry because his counselor does not understand where he is coming from. Describe what types of skills the counselor should use to rectify this concern.

TRANSFORMATION refers to the idea that the purpose of conflict resolution is to

MEDIATION refers to

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters

Exam 1: The Mindful Practitioner

SELF-AWARENESS is an important part of self-care because it

What do Bush and Folger mean by the SATISFACTION STORY or purpose of mediation?

HELPING PROFESSIONALS may be involved in conflict as

Describe how SILENCE can be very useful in responding to a conflict situation.

A COMPROMISING CR STYLE refers to a person who has

CONFLICT RESOLUTION refers to

Compare and contrast a COLLABORATING CR STYLE and a COMPROMISING CR STYLE.

SOCIAL CONFLICT may be viewed as

Describe the primary values of CR professionals who favor collaborative conflict resolution.

A COMPETITIVE CR STYLE refers to a person who has

Describe the role of an EXPERT in helping clients resolve.

When dealing with conflict, MINDFULNESS helps people

What is the difference between a CONFLICT and a DISPUTE?

A buffer is

Jethro is a client who is angry because his counselor does not understand where he is coming from. Describe what types of skills the counselor should use to rectify this concern.

TRANSFORMATION refers to the idea that the purpose of conflict resolution is to

MEDIATION refers to

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters