Exam 8: Appraising and Improving Performance

The balanced scorecard approach translates broad goals into increasingly specific goals, so that individuals can see how their performance relates to the overall performance of the firm.

The main advantage of a BARS is that it requires minimal time and effort to develop.

Performance appraisal methods can be broadly classified as which of the following approaches?

Peer appraisals are useful for ratings on dimensions such as leadership and interpersonal skills.

"Management-by-objectives" is one of the best performance appraisal approaches to use if a company's production system is surrounded by uncertainty and variability.

Results appraisals give employees more responsibility for outcomes and discretion over how to accomplish them.

Using the appraisal system for compensation decisions rather than developmental purposes may affect how the rater evaluates the employee.

What are the four basic considerations for establishing performance standards?

The critical incident method facilitates employee feedback and development.

Developmental purposes for performance appraisal include validating selection criteria and meeting legal requirements.

One of the primary strengths of results appraisals is that they are not likely to suffer from contamination by external factors that employees cannot influence.

How is reliability in performance appraisal measured?

What are performance appraisals most often used for?

Behavioural methods are often useful for providing employees with developmental feedback.

Self-appraisals are best for which of the following?

Feedback is most useful when it is immediate and general in nature.

Team appraisals are a collection of the individual appraisals of a work unit.

With which type of appraisal method would supervisors most likely be inclined to forego needed maintenance on their equipment?

Which of the following types of scale uses critical incidents as examples of different points along the scale?

One weakness of many performance appraisal programs is that supervisors are not adequately trained; consequently, they provide little meaningful feedback to subordinates.