Exam 1: Management Principles

Which is not a pillar of TQM

……is a situation where a moral conflict arises.

….is an approach to creating continuous improvement based on the idea that small, ongoing positive changes

….......is an approach to managing an organization that supports the concept of continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.

…....... is a process designed to focus on customer expectations, preventing problems, building commitment to quality amongst all managers and staffs, and promoting open and transparent decision making.

MBO establishes a …………………

…….developed the concept of Management byObjectives

………..refers to the maximum number of subordinates a superior can effectively manage?

The term "Open-Book Management" (OBM) was coined by ………..

….. Lean management focuses on

…..is how companies manage their business processes to produce an overall positive impact on society.

……..is the act of recreating a core business process with the goal of improving product output, quality, or reducing costs.

The word "quality" suggests ……in every aspect of the organization

Which are the factors influencing business ethics

Concentration of authority of decision making at top levels of management is known as

Which is/are the benefits of TQM

…........ is a problem in the decision making process between two possible options, neither of which is absolutely acceptable from an ethical perspective.