Question 1

Supplier relationship management is a business process for managing all contacts between the organization and its supplies.

Accepted Answer

A) True 
 B)False

Question 2

It is illegal to use a shared supply chain management system to infer what your competitor's inventory levels are.

Accepted Answer

A) True 
 B)False

Question 3

With functional systems,one of the biggest problems is duplicated data.

Accepted Answer

A) True 
 B)False

Question 4

The greatest advantages of a CRM system is that

Accepted Answer

A)  organizations can prioritize sales time and effort. 
B)  it can use sales management applications. 
C)  customer-touching processes can be linked to one another. 
D)  all the data is stored in a single database. 
E)  sales people can potentially increase sales. 
A)  organizations can prioritize sales time and effort. 
B)  it can use sales management applications. 
C)  customer-touching processes can be linked to one another. 
D)  all the data is stored in a single database. 
E)  sales people can potentially increase sales.

Question 5

SAP is one of the leading vendors of ________ software.

Accepted Answer

A)  ERP 
B)  SCM 
C)  CRM 
D)  DBMS 
E)  CASE 
A)  ERP 
B)  SCM 
C)  CRM 
D)  DBMS 
E)  CASE

Question 6

Functional applications are sometimes called functional

Accepted Answer

A)  automation. 
B)  silos. 
C)  islands. 
D)  confusion. 
E)  integration. 
A)  automation. 
B)  silos. 
C)  islands. 
D)  confusion. 
E)  integration.

Question 7

ERP systems integrate sales,orders,inventory,manufacturing,customer service,human resources,and accounting.

Accepted Answer

A) True 
 B)False

Question 8

Business process design projects are expensive and difficult because

Accepted Answer

A)  business processes are oten complex. 
B)  of legacy technology. 
C)  of legal issues. 
D)  poor business processes are inefficient. 
E)  business processes are complex and poor business processes are inefficient. 
A)  business processes are oten complex. 
B)  of legacy technology. 
C)  of legal issues. 
D)  poor business processes are inefficient. 
E)  business processes are complex and poor business processes are inefficient.

Question 9

Isolated systems can lead to inefficiency and higher organizational costs.

Accepted Answer

A) True 
 B)False

Question 10

Enterprise Application Integration uses an interface to access the individual functional databases.

Accepted Answer

A) True 
 B)False

Question 11

Business process management is all about

Accepted Answer

A)  CRM 
B)  installing SAP R/3 to gain industry standard processes 
C)  shortening your supply chain 
D)  accomplishing the same activities with less resource cost 
E)  becoming a cost leader under Porter's models 
A)  CRM 
B)  installing SAP R/3 to gain industry standard processes 
C)  shortening your supply chain 
D)  accomplishing the same activities with less resource cost 
E)  becoming a cost leader under Porter's models

Question 12

Describe how an ERP supports each of the primary activities in Porter's value chain model.

Accepted Answer

The generic value chain has five primary

Question 13

What are the steps in the customer life cycle?

Accepted Answer

Marketing,customer a

Question 14

A hotel that is experiencing a slow period could use a(n)________________ to market promotions to its best customers.

Accepted Answer

A)  flyer campaign 
B)  general ledger program 
C)  twitter account 
D)  facebook page 
E)  integrated CRM application 
A)  flyer campaign 
B)  general ledger program 
C)  twitter account 
D)  facebook page 
E)  integrated CRM application

Question 15

Which of the following is a rationale for business process design?

Accepted Answer

A)  Existing functional systems are flawed and should be improved. 
B)  New and more efficient business processes that integrate the activities of all departments involved in a value chain should be created. 
C)  Business processes are inefficient and do not integrate with other departments. 
D)  Existing business processes are returning a good ROI and should be kept running like this. 
E)  Existing systems do not support the value chain and therefore need to be improved. 
A)  Existing functional systems are flawed and should be improved. 
B)  New and more efficient business processes that integrate the activities of all departments involved in a value chain should be created. 
C)  Business processes are inefficient and do not integrate with other departments. 
D)  Existing business processes are returning a good ROI and should be kept running like this. 
E)  Existing systems do not support the value chain and therefore need to be improved.

Question 16

When adopting an ERO,the organization gains benefits because

Accepted Answer

A)  ERP has process blueprints. 
B)  ERP allows the organization to gain the benefit of processes that have already been proven successful. 
C)  ERP integrates all the activities in the organization and makes the organization successful. 
D)  ERP allows the organizatin to standardize all of the corporate data. 
E)  ERP places all the corporate data into a single database and makes business process more successful. 
A)  ERP has process blueprints. 
B)  ERP allows the organization to gain the benefit of processes that have already been proven successful. 
C)  ERP integrates all the activities in the organization and makes the organization successful. 
D)  ERP allows the organizatin to standardize all of the corporate data. 
E)  ERP places all the corporate data into a single database and makes business process more successful.

Question 17

Systems that span functional ________ are known as cross-functional systems.

Accepted Answer

A)  departments 
B)  processes 
C)  systems 
D)  boundaries 
E)  functions 
A)  departments 
B)  processes 
C)  systems 
D)  boundaries 
E)  functions

Question 18

Originally the ________ supported the work of a single department or function.

Accepted Answer

A)  calculation systems 
B)  cross-function systems 
C)  departmental systems 
D)  inter-organizational systems 
E)  functional systems 
A)  calculation systems 
B)  cross-function systems 
C)  departmental systems 
D)  inter-organizational systems 
E)  functional systems

Question 19

Most organizations today have a mixture of functional and integrated systems.

Accepted Answer

A) True 
 B)False

Question 20

Oracle,Microsoft,and SAP are all examples of ________ software vendors.

Accepted Answer

A)  MRP 
B)  CRM 
C)  ERP 
D)  SCM 
E)  CASE 
A)  MRP 
B)  CRM 
C)  ERP 
D)  SCM 
E)  CASE

Supplier relationship management is a business process for managing all contacts between the organization and its supplies.

It is illegal to use a shared supply chain management system to infer what your competitor's inventory levels are.

With functional systems,one of the biggest problems is duplicated data.

The greatest advantages of a CRM system is that

SAP is one of the leading vendors of ________ software.

Functional applications are sometimes called functional

ERP systems integrate sales,orders,inventory,manufacturing,customer service,human resources,and accounting.

Business process design projects are expensive and difficult because

Isolated systems can lead to inefficiency and higher organizational costs.

Enterprise Application Integration uses an interface to access the individual functional databases.

Business process management is all about

Describe how an ERP supports each of the primary activities in Porter's value chain model.

What are the steps in the customer life cycle?

A hotel that is experiencing a slow period could use a(n)________________ to market promotions to its best customers.

Which of the following is a rationale for business process design?

When adopting an ERO,the organization gains benefits because

Systems that span functional ________ are known as cross-functional systems.

Originally the ________ supported the work of a single department or function.

Most organizations today have a mixture of functional and integrated systems.

Oracle,Microsoft,and SAP are all examples of ________ software vendors.

Information Systems and You

Business Process Management and Decision Making

Productivity, innovation and Strategy

Hardware and Software

Database and Content Management

Networks and Collaboration

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters

Exam 7: Competitive Advantage and Business Proces

Supplier relationship management is a business process for managing all contacts between the organization and its supplies.

It is illegal to use a shared supply chain management system to infer what your competitor's inventory levels are.

With functional systems,one of the biggest problems is duplicated data.

The greatest advantages of a CRM system is that

SAP is one of the leading vendors of ________ software.

Functional applications are sometimes called functional

ERP systems integrate sales,orders,inventory,manufacturing,customer service,human resources,and accounting.

Business process design projects are expensive and difficult because

Isolated systems can lead to inefficiency and higher organizational costs.

Enterprise Application Integration uses an interface to access the individual functional databases.

Business process management is all about

Describe how an ERP supports each of the primary activities in Porter's value chain model.

What are the steps in the customer life cycle?

A hotel that is experiencing a slow period could use a(n)________________ to market promotions to its best customers.

Which of the following is a rationale for business process design?

When adopting an ERO,the organization gains benefits because

Systems that span functional ________ are known as cross-functional systems.

Originally the ________ supported the work of a single department or function.

Most organizations today have a mixture of functional and integrated systems.

Oracle,Microsoft,and SAP are all examples of ________ software vendors.

Information Systems and You

Business Process Management and Decision Making

Productivity, innovation and Strategy

Hardware and Software

Database and Content Management

Networks and Collaboration

Decision Making and Business Intelligence

E-Commerce, social Networking and Web 2.0

Acquiring Information Systems Through Projects

Structure, governance and Ethics

Managing Information Security and Privacy

Business Process Modeling: Techniques, Rules, and Applications

Excel Basics: Understanding Spreadsheets, Cells, and Formulas

Database Design and Entity Relationships

Creating and Utilizing Forms, Queries, and Reports in MS Access

Understanding MS Project: Features and Functions

Filters