Question 1

In which of the following ways are coalitions influential?

Accepted Answer

A)  They are a soft influence tactic. 
B)  They can be a source of power by symbolizing the legitimacy of the issue. 
C)  They create a sense that the issue deserves attention because it has less support. 
D)  They ignore the power of the social identity process. 
E)  They have a narrow-based membership. 
A)  They are a soft influence tactic. 
B)  They can be a source of power by symbolizing the legitimacy of the issue. 
C)  They create a sense that the issue deserves attention because it has less support. 
D)  They ignore the power of the social identity process. 
E)  They have a narrow-based membership. B

Question 2

First-line supervisors have legitimate, reward, and coercive power. This enables them to exercise their judgement in decision making.

Accepted Answer

A) True 
 B)False  False

Question 3

Krystal's boss in the accounting department initially rejected her proposal for a new budgeting process. So Krystal spoke to and received support from the heads of two departments that would benefit from the proposed budgeting process. She also found support from several coworkers in the accounting department because they believed the new budgeting process would be simpler and fairer. When Krystal's boss realized that several key people supported the new budgeting system, he agreed to test it in a pilot project.
-What other form of influence is Krystal using?

Accepted Answer

A)  exchange 
B)  information control 
C)  upward appeal 
D)  integration management 
E)  silent authority 
A)  exchange 
B)  information control 
C)  upward appeal 
D)  integration management 
E)  silent authority C

Question 4

Organizational politics may be reduced by

Accepted Answer

A)  cutting back resources available to organizational units. 
B)  encouraging leaders to become role models of organizational citizenship. 
C)  being more tolerant of employees who use political tactics to get what they want from the organization. 
D)  selecting employees with a high need for personalized power. 
E)  conducting background checks on potential employees. 
A)  cutting back resources available to organizational units. 
B)  encouraging leaders to become role models of organizational citizenship. 
C)  being more tolerant of employees who use political tactics to get what they want from the organization. 
D)  selecting employees with a high need for personalized power. 
E)  conducting background checks on potential employees.

Question 5

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?

Accepted Answer

A)  Strong ties tend to be different from us, and different people tend to have different information and connections that we don't have. 
B)  Weak ties are acquaintances who are usually different from us and therefore offer resources we do not possess. 
C)  Strong ties are acquaintances who are usually different from us and therefore offer resources we do not possess. 
D)  Weak ties tend to be similar to us and to each other, and similar people tend to have the same information and connections that we already have. 
E)  Strong ties serve as a "bridge" across several unrelated networks, where we receive unique resources from each network rather than more of the same resources. 
A)  Strong ties tend to be different from us, and different people tend to have different information and connections that we don't have. 
B)  Weak ties are acquaintances who are usually different from us and therefore offer resources we do not possess. 
C)  Strong ties are acquaintances who are usually different from us and therefore offer resources we do not possess. 
D)  Weak ties tend to be similar to us and to each other, and similar people tend to have the same information and connections that we already have. 
E)  Strong ties serve as a "bridge" across several unrelated networks, where we receive unique resources from each network rather than more of the same resources.

Question 6

Having sufficient resources, clear rules on resource allocation and applying effective change practices all help to

Accepted Answer

A)  maximize organizational politics. 
B)  minimize organizational politics. 
C)  encourage Machiavellian behavior. 
D)  eliminate the need for organizational politics. 
E)  make organizational politics tolerable. 
A)  maximize organizational politics. 
B)  minimize organizational politics. 
C)  encourage Machiavellian behavior. 
D)  eliminate the need for organizational politics. 
E)  make organizational politics tolerable.

Question 7

What are the three resources which potentially enhance the power of members in social networks?

Accepted Answer

A)  information, visibility, referent power 
B)  discretion, visibility, reward power 
C)  information, visibility, reward power 
D)  visibility, coercive power, reward power 
E)  information, discretion, social capital 
A)  information, visibility, referent power 
B)  discretion, visibility, reward power 
C)  information, visibility, reward power 
D)  visibility, coercive power, reward power 
E)  information, discretion, social capital

Question 8

Many professionals display their educational diplomas and awards on office walls to remind visitors of their expertise. This is an example of

Accepted Answer

A)  visibility. 
B)  absorption. 
C)  centrality. 
D)  discretion. 
E)  persuasion. 
A)  visibility. 
B)  absorption. 
C)  centrality. 
D)  discretion. 
E)  persuasion.

Question 9

Consulting firms often attempt to convince clients that only they have the skills and knowledge the client needs. Which contingency of power is the consulting firm trying to increase?

Accepted Answer

A)  centrality 
B)  visibility 
C)  discretion 
D)  nonsubstitutability 
E)  charisma 
A)  centrality 
B)  visibility 
C)  discretion 
D)  nonsubstitutability 
E)  charisma

Question 10

Sometimes employees have more power than their manager's because power is the ________ of an employee's control of resources.

Accepted Answer

A)  perception 
B)  actual 
C)  potential 
D)  counter-valence 
E)  legitimacy 
A)  perception 
B)  actual 
C)  potential 
D)  counter-valence 
E)  legitimacy

Question 11

If you decided not to show up for work or school tomorrow, how many people would have difficulty performing their jobs because of your absence? The answer depends on your

Accepted Answer

A)  visibility. 
B)  absorption. 
C)  centrality. 
D)  discretion. 
E)  persuasion. 
A)  visibility. 
B)  absorption. 
C)  centrality. 
D)  discretion. 
E)  persuasion.

Question 12

Employees who experience organizational politics from others have which of the following?

Accepted Answer

A)  higher job satisfaction 
B)  higher task performance 
C)  lower organizational citizenship 
D)  lower levels of work-related stress 
E)  higher motivation to stay with the organization 
A)  higher job satisfaction 
B)  higher task performance 
C)  lower organizational citizenship 
D)  lower levels of work-related stress 
E)  higher motivation to stay with the organization

Question 13

Which of the following would make a message more persuasive?

Accepted Answer

A)  It should stick to one point of view. 
B)  The messenger should combine persuasion with hard influence tactics. 
C)  Use emotional appeals instead of logical arguments. 
D)  Use as many strong arguments as one can find. 
E)  Warn the audience in advance of opposing arguments. 
A)  It should stick to one point of view. 
B)  The messenger should combine persuasion with hard influence tactics. 
C)  Use emotional appeals instead of logical arguments. 
D)  Use as many strong arguments as one can find. 
E)  Warn the audience in advance of opposing arguments.

Question 14

A New York City Transit Union strike once clogged roads and prevented half of city workers from getting to the job on time. This illustrates the contingency of

Accepted Answer

A)  visibility. 
B)  discretion. 
C)  centrality. 
D)  nonsubstitutability. 
E)  legitimacy. 
A)  visibility. 
B)  discretion. 
C)  centrality. 
D)  nonsubstitutability. 
E)  legitimacy.

Question 15

Your team is allocated a project involving a major client, the Beswick Company. Although the organization has many clients, this client, and project, is the largest source of revenue and affects the work of several other teams in the organization. The project requires continuous involvement with the client, so any problems with the client are immediately felt by others in the organization.
-Jamie, a member of your team, is the only person in the company with whom this client is willing to deal. It can be said that Jamie has

Accepted Answer

A)  a high degree of nonsubstitutability. 
B)  a low degree of centrality. 
C)  a high level of discretion. 
D)  referent power. 
E)  a low level of visibility. 
A)  a high degree of nonsubstitutability. 
B)  a low degree of centrality. 
C)  a high level of discretion. 
D)  referent power. 
E)  a low level of visibility.

Question 16

People who do not trust coworkers and disregard moral principles are likely to

Accepted Answer

A)  be high Mach. 
B)  be good team players. 
C)  have a strong work ethic. 
D)  ignore organizational politics. 
E)  be highly persuasive. 
A)  be high Mach. 
B)  be good team players. 
C)  have a strong work ethic. 
D)  ignore organizational politics. 
E)  be highly persuasive.

Question 17

Social networking is a form of influence that tends to increase the individual's expert and referent power.

Accepted Answer

A) True 
 B)False

Question 18

The norm of reciprocity is most related to which influence tactic?

Accepted Answer

A)  persuasion 
B)  exchange 
C)  upward appeal 
D)  impression management 
E)  coalition 
A)  persuasion 
B)  exchange 
C)  upward appeal 
D)  impression management 
E)  coalition

Question 19

Social networks generate power through goodwill and resource sharing.

Accepted Answer

A) True 
 B)False

Question 20

The more someone fills structural holes in a network through brokering, the more likely he or she is to

Accepted Answer

A)  be laid off or demoted. 
B)  be seen as someone who engaged in unethical practices. 
C)  engage in impression management. 
D)  be taken advantage of by others in the network. 
E)  get early promotions and higher pay. 
A)  be laid off or demoted. 
B)  be seen as someone who engaged in unethical practices. 
C)  engage in impression management. 
D)  be taken advantage of by others in the network. 
E)  get early promotions and higher pay.

In which of the following ways are coalitions influential?

First-line supervisors have legitimate, reward, and coercive power. This enables them to exercise their judgement in decision making.

Organizational politics may be reduced by

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?

Having sufficient resources, clear rules on resource allocation and applying effective change practices all help to

What are the three resources which potentially enhance the power of members in social networks?

Many professionals display their educational diplomas and awards on office walls to remind visitors of their expertise. This is an example of

Consulting firms often attempt to convince clients that only they have the skills and knowledge the client needs. Which contingency of power is the consulting firm trying to increase?

Sometimes employees have more power than their manager's because power is the ________ of an employee's control of resources.

If you decided not to show up for work or school tomorrow, how many people would have difficulty performing their jobs because of your absence? The answer depends on your

Employees who experience organizational politics from others have which of the following?

Which of the following would make a message more persuasive?

A New York City Transit Union strike once clogged roads and prevented half of city workers from getting to the job on time. This illustrates the contingency of

People who do not trust coworkers and disregard moral principles are likely to

Social networking is a form of influence that tends to increase the individual's expert and referent power.

The norm of reciprocity is most related to which influence tactic?

Social networks generate power through goodwill and resource sharing.

The more someone fills structural holes in a network through brokering, the more likely he or she is to

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters

Exam 10: Power and Influence in the Workplace

In which of the following ways are coalitions influential?

First-line supervisors have legitimate, reward, and coercive power. This enables them to exercise their judgement in decision making.

Organizational politics may be reduced by

Having weak ties (i.e., being merely acquaintances) with people from diverse networks can be more valuable than having strong ties (i.e., having close friendships) with people in similar networks. Why is this so?

Having sufficient resources, clear rules on resource allocation and applying effective change practices all help to

What are the three resources which potentially enhance the power of members in social networks?

Many professionals display their educational diplomas and awards on office walls to remind visitors of their expertise. This is an example of

Consulting firms often attempt to convince clients that only they have the skills and knowledge the client needs. Which contingency of power is the consulting firm trying to increase?

Sometimes employees have more power than their manager's because power is the ________ of an employee's control of resources.

If you decided not to show up for work or school tomorrow, how many people would have difficulty performing their jobs because of your absence? The answer depends on your

Employees who experience organizational politics from others have which of the following?

Which of the following would make a message more persuasive?

A New York City Transit Union strike once clogged roads and prevented half of city workers from getting to the job on time. This illustrates the contingency of

People who do not trust coworkers and disregard moral principles are likely to

Social networking is a form of influence that tends to increase the individual's expert and referent power.

The norm of reciprocity is most related to which influence tactic?

Social networks generate power through goodwill and resource sharing.

The more someone fills structural holes in a network through brokering, the more likely he or she is to

Introduction to the Field of Organizational Behavior

Individual Differences: Personality and Values

Perceiving Ourselves and Others in Organizations

Workplace Emotions, Attitudes, and Stress

Foundations of Employee Motivation

Applied Performance Practices

Decision Making and Creativity

Team Dynamics

Communicating in Teams and Organizations

Conflict and Negotiation in the Workplace

Leadership in Organizational Settings

Designing Organizational Structures

Organizational Culture

Organizational Change

Filters