Question 1

Which of the following is included in the definition of impersonal communication as discussed in the textbook?

Accepted Answer

A) Managing relationships 
B) Mutual influence 
C) Responding to roles 
D) Ongoing connection 
A) Managing relationships 
B) Mutual influence 
C) Responding to roles 
D) Ongoing connection

Question 2

An individual that takes a servant leadership approach believes that .

Accepted Answer

A) the ends justify the means 
B) to do good and do well 
C) team members should serve them 
D) they are naturally born leaders 
A) the ends justify the means 
B) to do good and do well 
C) team members should serve them 
D) they are naturally born leaders

Question 3

Actively listening to others,using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?

Accepted Answer

A) Effectively using and interpreting verbal messages 
B) Effectively using and interpreting nonverbal messages 
C) Appropriately adapting your messages to others 
D) Listening and responding thoughtfully to others 
A) Effectively using and interpreting verbal messages 
B) Effectively using and interpreting nonverbal messages 
C) Appropriately adapting your messages to others 
D) Listening and responding thoughtfully to others

Question 4

The laissez-faire leader influences the group by his or her participation and activities.

Accepted Answer

A) True 
 B)False

Question 5

Martha is the director for her division.Since she is in charge and has the most experience,she thinks that the best leadership style is to simply give orders and control her employees.What style of leadership does Martha prescribe to?

Accepted Answer

A) Democratic leadership 
B) Authoritarian leadership 
C) Laissez-faire leadership 
D) Transformational leadership 
A) Democratic leadership 
B) Authoritarian leadership 
C) Laissez-faire leadership 
D) Transformational leadership

Question 6

When looking at the difference between leading and following,the best follower is someone who .

Accepted Answer

A) responds to a micromanaging leader 
B) only uses the ideas of the leader 
C) is passive and a noncritical thinker 
D) is both independent and a critical thinker 
A) responds to a micromanaging leader 
B) only uses the ideas of the leader 
C) is passive and a noncritical thinker 
D) is both independent and a critical thinker

Question 7

Our emotions are communicated primarily through verbal messages.

Accepted Answer

A) True 
 B)False

Question 8

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .

Accepted Answer

A) communication 
B) transactional communication 
C) human communication 
D) interpersonal communication 
A) communication 
B) transactional communication 
C) human communication 
D) interpersonal communication

Question 9

According to your textbook,the primary difference between a leader and a manager is .

Accepted Answer

A) a manager is in charge of a few, whereas a leader is in charge of many 
B) a manager is appointed to coordinate and facilitate, whereas a leader influences others 
C) a manager is lower on the corporate ladder than a leader 
D) a manager is focused on the long term, while a leader is focused on short term goals 
A) a manager is in charge of a few, whereas a leader is in charge of many 
B) a manager is appointed to coordinate and facilitate, whereas a leader influences others 
C) a manager is lower on the corporate ladder than a leader 
D) a manager is focused on the long term, while a leader is focused on short term goals

Question 10

Bryan is interviewing candidates for a job opening in his department.He describes the person he is looking for as someone who possesses strong leadership skills.Specifically,he is looking for a leader who exhibits competency,honesty,is forward looking,and inspirational.What type of leadership approach is Bryan taking?

Accepted Answer

A) Trait approach 
B) Functional approach 
C) Situational leadership approach 
D) Transformational leadership approach 
A) Trait approach 
B) Functional approach 
C) Situational leadership approach 
D) Transformational leadership approach

Question 11

According to your textbook,if you want to end up as a leader,you should NOT do which of the following:

Accepted Answer

A) Be absent frequently because absence increases respect and honor. 
B) Do what others ask, but also ask others to do things for you. 
C) Do not forcefully suggest that your ideas are the best ideas. 
D) Offer substantive comments. 
A) Be absent frequently because absence increases respect and honor. 
B) Do what others ask, but also ask others to do things for you. 
C) Do not forcefully suggest that your ideas are the best ideas. 
D) Offer substantive comments.

Question 12

Chris takes a functional approach to leadership.During his weekly staff meetings,he encourages reticent members to talk,mediates conflict,and acts as the gatekeeper.What specific function is Chris performing?

Accepted Answer

A) Task function 
B) Process function 
C) Responsibility function 
D) Situational function 
A) Task function 
B) Process function 
C) Responsibility function 
D) Situational function

Question 13

Describe the five communication principles and how they can be applied as a leader at work.

Accepted Answer

-The first principle is that leaders to

Question 14

The primary difference between a task and process function is .

Accepted Answer

A) task functions focus on getting work done, whereas process functions focus on managing relationships 
B) task functions focus on relationship building, whereas process functions focus on procedural tasks 
C) task functions focus on leadership, whereas a process function is primarily a role that a follower assumes 
D) task functions help the team mediate conflicts, whereas a process role focuses on agenda items 
A) task functions focus on getting work done, whereas process functions focus on managing relationships 
B) task functions focus on relationship building, whereas process functions focus on procedural tasks 
C) task functions focus on leadership, whereas a process function is primarily a role that a follower assumes 
D) task functions help the team mediate conflicts, whereas a process role focuses on agenda items

Question 15

The difference between a group and a team is that a team has fewer members.

Accepted Answer

A) True 
 B)False

Question 16

Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

Accepted Answer

A) True 
 B)False

Question 17

According to the textbook,the primary difference between interpersonal and impersonal communication is:

Accepted Answer

A) Interpersonal communication seeks to manage relationships, while impersonal communication treats others as objects. 
B) Interpersonal communication treats others according to their role, while impersonal communication occurs when two people interact to mutually influence one another. 
C) Interpersonal communication occurs when someone is alone, while impersonal communication occurs in a large crowd. 
D) Interpersonal communication is a form of leadership, while impersonal communication occurs when two co-workers seek to mutually influence each other. 
A) Interpersonal communication seeks to manage relationships, while impersonal communication treats others as objects. 
B) Interpersonal communication treats others according to their role, while impersonal communication occurs when two people interact to mutually influence one another. 
C) Interpersonal communication occurs when someone is alone, while impersonal communication occurs in a large crowd. 
D) Interpersonal communication is a form of leadership, while impersonal communication occurs when two co-workers seek to mutually influence each other.

Question 18

The primary difference between a task and process function is that process functions focus on managing relationships.

Accepted Answer

A) True 
 B)False

Question 19

The definition of leadership includes .

Accepted Answer

A) influencing others to achieve goals 
B) discovering the available means of persuasion 
C) someone who has been appointed to keep things organized and facilitate 
D) translating feelings, thoughts, and ideas into a code 
A) influencing others to achieve goals 
B) discovering the available means of persuasion 
C) someone who has been appointed to keep things organized and facilitate 
D) translating feelings, thoughts, and ideas into a code

Question 20

The primary difference between a group and a team is .

Accepted Answer

A) a team is more goal oriented than a group 
B) a team involves face-to-face communication, while a group does not 
C) a team involves mutual influence, while a group does not 
D) a team is more highly structured than a group 
A) a team is more goal oriented than a group 
B) a team involves face-to-face communication, while a group does not 
C) a team involves mutual influence, while a group does not 
D) a team is more highly structured than a group

Which of the following is included in the definition of impersonal communication as discussed in the textbook?

An individual that takes a servant leadership approach believes that .

Actively listening to others,using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?

The laissez-faire leader influences the group by his or her participation and activities.

Martha is the director for her division.Since she is in charge and has the most experience,she thinks that the best leadership style is to simply give orders and control her employees.What style of leadership does Martha prescribe to?

When looking at the difference between leading and following,the best follower is someone who .

Our emotions are communicated primarily through verbal messages.

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .

According to your textbook,the primary difference between a leader and a manager is .

According to your textbook,if you want to end up as a leader,you should NOT do which of the following:

Chris takes a functional approach to leadership.During his weekly staff meetings,he encourages reticent members to talk,mediates conflict,and acts as the gatekeeper.What specific function is Chris performing?

Describe the five communication principles and how they can be applied as a leader at work.

The primary difference between a task and process function is .

The difference between a group and a team is that a team has fewer members.

Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

According to the textbook,the primary difference between interpersonal and impersonal communication is:

The primary difference between a task and process function is that process functions focus on managing relationships.

The definition of leadership includes .

The primary difference between a group and a team is .

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters

Exam 1: Communicating and Leading at Work

Which of the following is included in the definition of impersonal communication as discussed in the textbook?

An individual that takes a servant leadership approach believes that .

Actively listening to others,using responses to ensure and demonstrate you have understood the message correctly is the description of which communication principle?

The laissez-faire leader influences the group by his or her participation and activities.

Martha is the director for her division.Since she is in charge and has the most experience,she thinks that the best leadership style is to simply give orders and control her employees.What style of leadership does Martha prescribe to?

When looking at the difference between leading and following,the best follower is someone who .

Our emotions are communicated primarily through verbal messages.

The process of making sense out of the world and sharing that sense with others by creating meaning through the use of verbal and nonverbal messages is the definition of .

According to your textbook,the primary difference between a leader and a manager is .

According to your textbook,if you want to end up as a leader,you should NOT do which of the following:

Chris takes a functional approach to leadership.During his weekly staff meetings,he encourages reticent members to talk,mediates conflict,and acts as the gatekeeper.What specific function is Chris performing?

Describe the five communication principles and how they can be applied as a leader at work.

The primary difference between a task and process function is .

The difference between a group and a team is that a team has fewer members.

Impersonal communication is the best way to approach interactions with customers because it speeds up the interaction.

According to the textbook,the primary difference between interpersonal and impersonal communication is:

The primary difference between a task and process function is that process functions focus on managing relationships.

The definition of leadership includes .

The primary difference between a group and a team is .

Being Aware of Self and Others: Enhancing Communication and Leadership

Using Verbal and Nonverbal Messages

Listening and Responding

Adapting to Differences

Relating to Others at Work

Interviewing Principles and Skills

Interviewing Types

Collaborating in Teams

Enhancing Team Meetings

Developing Your Professional Presentations

Delivering Professional Presentations

Achieving Your Presentation Goals: Informing, Persuading and Relating

Writing for Business

Managing Time: Managing Information

Filters