Exam 8: Questionnaire and Form Design

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________ is the testing of the questionnaire on a small sample of respondents for the purpose of improving the questionnaire by identifying and eliminating potential problems before using it in the actual survey.

(Multiple Choice)
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Which of the following types of information is the most important aspect of a marketing research study?

(Multiple Choice)
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The last step in the questionnaire design process is to reproduce the questionnaire.

(True/False)
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When respondents are unable to articulate a response to a question, this usually indicates they have no opinion on that topic.

(True/False)
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A(n)________ is a structured technique for data collection that consists of a series of questions, written or verbal, which a respondent answers.

(Multiple Choice)
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Open-ended questions are most useful in ________ and as opening questions.

(Multiple Choice)
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In wording questions, the researcher should avoid doing all of the following EXCEPT ________.

(Multiple Choice)
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Which of the following is the last step in the questionnaire design process?

(Multiple Choice)
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Questions regarding identification information generally come before questions regarding demographics.

(True/False)
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Classification information is considered most sensitive and, therefore, should appear at the very end of the questionnaire.

(True/False)
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To increase the likelihood of obtaining sensitive information, such topics should be placed in the middle of the questionnaire.

(True/False)
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One consistency in conducting cross-national studies is the universal definition of "household" and "household size" across countries of the world.

(True/False)
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Which of the following is NOT a situation in which respondents are likely to refuse to answer a survey question?

(Multiple Choice)
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Problem-solving information is one of the three types of information that is obtained in a questionnaire.

(True/False)
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Identification information is a type of information obtained in a questionnaire that includes name, address, and phone number.

(True/False)
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Which of the following is the first step in the questionnaire design process?

(Multiple Choice)
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Basic information is the most important aspect of a marketing research study.

(True/False)
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Open-ended is a popular form of structured question.

(True/False)
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Which of the following types of information is considered most sensitive and, therefore, should appear at the end of the questionnaire?

(Multiple Choice)
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In a short essay, define unstructured questions and discuss at least two advantages and two disadvantages to using these types of questions.

(Essay)
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