Question 1

Quality metrics should focus on

Accepted Answer

A)  Process 
B)  Product 
C)  Project 
D)  All of these 
E)  None of these 
A)  Process 
B)  Product 
C)  Project 
D)  All of these 
E)  None of these

Question 2

Compare and contrast validation and verification. What is the role of each and how do they differ?

Accepted Answer

Validation and verification are two impo

Question 3

PMBOK defines the major quality management processes as: conformance to requirements, fitness for use, and having a high degree of excellence.

Accepted Answer

A) True 
 B)False

Question 4

The text discusses a number of quality gurus.Choose one of these individuals and describe the cultural environment in which he developed his contribution and then explain the significance of their contribution to IT project quality management.

Accepted Answer

One of the quality gurus discussed in th

Question 5

A _____ is useful for identifying and investigating the most important problems by ranking them in descending order.

Accepted Answer

A)  statistical chart 
B)  flow chart 
C)  pareto diagram 
D)  control chart 
E)  fishbone diagram 
A)  statistical chart 
B)  flow chart 
C)  pareto diagram 
D)  control chart 
E)  fishbone diagram

Question 6

Describe verification. What activities support verification?

Accepted Answer

Verification focuses on the process-rela

Question 7

The IT Project quality plan is built on five foundational ideas.Briefly describe the importance of each of these pillars.

Accepted Answer

The five foundational ideas of the IT Pr

Question 8

The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes

Accepted Answer

A) True 
 B)False

Question 9

Project Quality Management (PQM) focuses on the project product and Project Control Management (PCM) focuses on the project process.

Accepted Answer

A) True 
 B)False

Question 10

A list of 14 points for quality is associated with

Accepted Answer

A)  Deming 
B)  Juran 
C)  Crosby 
D)  Capability Maturity Model (CMM) 
E)  Ishikawa 
A)  Deming 
B)  Juran 
C)  Crosby 
D)  Capability Maturity Model (CMM) 
E)  Ishikawa

Question 11

Most quality initiatives translate readily and require little if any corporate culture changes as evidenced by the Japanese adoption of Deming's quality philosophy.

Accepted Answer

A) True 
 B)False

Question 12

Verification and validation of project deliverables should be carried out _____

Accepted Answer

A)  at the beginning of the project 
B)  in the middle of the project 
C)  at the end of the project 
D)  throughout the project 
E)  there is no preferable time to complete these activities 
A)  at the beginning of the project 
B)  in the middle of the project 
C)  at the end of the project 
D)  throughout the project 
E)  there is no preferable time to complete these activities

Question 13

Documenting lessons learned is an important part of continuous quality improvement.

Accepted Answer

A) True 
 B)False

Question 14

What is a standard? What role do standards play in developing an information system?

Accepted Answer

Standards are documented agreements, pro

Question 15

What is a process metric? Give an example.

Accepted Answer

A process metric is a measurement of the

Question 16

The PMBOK definition of project quality management focuses on conformance to specifications.

Accepted Answer

A) True 
 B)False

Question 17

Metrics are often specifically developed to target processes, products, or projects.Describe two examples of a good metric for each of those three entities.

Accepted Answer

Sure, here are two examples of good metr

Question 18

Describe validation. What activities support validation?

Accepted Answer

Validation is a product-oriented activit

Question 19

A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.

Accepted Answer

A)  statistical chart 
B)  flow chart 
C)  pareto diagram 
D)  control chart 
E)  fishbone diagram 
A)  statistical chart 
B)  flow chart 
C)  pareto diagram 
D)  control chart 
E)  fishbone diagram

Question 20

Why did the teachings of Deming and Juran have such an important impact on Japan just after World War II?

Accepted Answer

As Japan was attempting to rebuild after

Quality metrics should focus on

Compare and contrast validation and verification. What is the role of each and how do they differ?

PMBOK defines the major quality management processes as: conformance to requirements, fitness for use, and having a high degree of excellence.

The text discusses a number of quality gurus.Choose one of these individuals and describe the cultural environment in which he developed his contribution and then explain the significance of their contribution to IT project quality management.

A _____ is useful for identifying and investigating the most important problems by ranking them in descending order.

Describe verification. What activities support verification?

The IT Project quality plan is built on five foundational ideas.Briefly describe the importance of each of these pillars.

The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes

Project Quality Management (PQM) focuses on the project product and Project Control Management (PCM) focuses on the project process.

A list of 14 points for quality is associated with

Most quality initiatives translate readily and require little if any corporate culture changes as evidenced by the Japanese adoption of Deming's quality philosophy.

Verification and validation of project deliverables should be carried out _____

Documenting lessons learned is an important part of continuous quality improvement.

What is a standard? What role do standards play in developing an information system?

What is a process metric? Give an example.

The PMBOK definition of project quality management focuses on conformance to specifications.

Metrics are often specifically developed to target processes, products, or projects.Describe two examples of a good metric for each of those three entities.

Describe validation. What activities support validation?

A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.

Why did the teachings of Deming and Juran have such an important impact on Japan just after World War II?

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Leading the Project Team

Managing Organizational Change, Resistance, and Conflict

Project Completion

Filters

Exam 9: Managing Project Quality

Quality metrics should focus on

Compare and contrast validation and verification. What is the role of each and how do they differ?

PMBOK defines the major quality management processes as: conformance to requirements, fitness for use, and having a high degree of excellence.

The text discusses a number of quality gurus.Choose one of these individuals and describe the cultural environment in which he developed his contribution and then explain the significance of their contribution to IT project quality management.

A _____ is useful for identifying and investigating the most important problems by ranking them in descending order.

Describe verification. What activities support verification?

The IT Project quality plan is built on five foundational ideas.Briefly describe the importance of each of these pillars.

The Pareto Diagram is based on the notion that 20 percent of the problems are based on 80 percent of the causes

Project Quality Management (PQM) focuses on the project product and Project Control Management (PCM) focuses on the project process.

A list of 14 points for quality is associated with

Most quality initiatives translate readily and require little if any corporate culture changes as evidenced by the Japanese adoption of Deming's quality philosophy.

Verification and validation of project deliverables should be carried out _____

Documenting lessons learned is an important part of continuous quality improvement.

What is a standard? What role do standards play in developing an information system?

What is a process metric? Give an example.

The PMBOK definition of project quality management focuses on conformance to specifications.

Metrics are often specifically developed to target processes, products, or projects.Describe two examples of a good metric for each of those three entities.

Describe validation. What activities support validation?

A _____ provides a picture of how a particular process is behaving over time by providing a chart with a center line and limits on either side of the center line.

Why did the teachings of Deming and Juran have such an important impact on Japan just after World War II?

The Nature of Information Technology Projects

Project Methodologies and Processes

Measurable Organizational Value and the Business Case

Project Planning: the Project Infrastructure

Project Planning: Scope and the Work Breakdown Structure

The Work Breakdown Structure and Project Estimation

Managing Project Risk

Managing Project Stakeholders and Communication

Leading the Project Team

Managing Organizational Change, Resistance, and Conflict

Project Completion

Filters