Question 1

What are three consequences associated with the decentralized control method?

Accepted Answer

Employees take initiative and

Question 2

Describe what is involved in the comparison of actual performance to performance standards step of the feedback control model.

Accepted Answer

The third step in the control process is

Question 3

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which of the following dimensions of the balanced scorecard?

Accepted Answer

A) Customer service 
B) Potential for learning and growth 
C) Financial performance 
D) External business processes 
E) Internal business processes 
A) Customer service 
B) Potential for learning and growth 
C) Financial performance 
D) External business processes 
E) Internal business processes

Question 4

Silver n' Gold Inc.recently introduced a new control philosophy in which all employees have access to the same information that owners have, such as what money is coming in and where it is going.This is an example of which of the following?

Accepted Answer

A) Balanced scorecard 
B) Six Sigma 
C) Continuous improvement 
D) Total quality management 
E) Open-book management 
A) Balanced scorecard 
B) Six Sigma 
C) Continuous improvement 
D) Total quality management 
E) Open-book management

Question 5

Which of the following budgets includes anticipated and actual expenses for a responsibility center?

Accepted Answer

A) Revenue 
B) Cash 
C) Capital 
D) Expense 
E) Operating 
A) Revenue 
B) Cash 
C) Capital 
D) Expense 
E) Operating

Question 6

__________ standards represent an international standard for quality management.

Accepted Answer

A) ISO 9000 
B) Six Sigma 
C) TQM 
D) Kaizen 
E) Foreign Economy Index 
A) ISO 9000 
B) Six Sigma 
C) TQM 
D) Kaizen 
E) Foreign Economy Index

Question 7

Decentralized control is characterized by reliance on all of the following, EXCEPT _______.

Accepted Answer

A) self-control 
B) peer group 
C) corporate culture 
D) employee selection and socialization 
E) the quality control department 
A) self-control 
B) peer group 
C) corporate culture 
D) employee selection and socialization 
E) the quality control department

Question 8

Which of the following is characteristic of a decentralized control system?

Accepted Answer

A) Decentralized control system emphasizes extrinsic rewards. 
B) In a decentralized control system, employees follow instructions, and do exactly as they are told. 
C) Decentralized control system has a rigid organizational culture. 
D) Decentralized control system relies on task-related job descriptions. 
E) Decentralized control system is based on the belief that people work best when they are committed to their organization. 
A) Decentralized control system emphasizes extrinsic rewards. 
B) In a decentralized control system, employees follow instructions, and do exactly as they are told. 
C) Decentralized control system has a rigid organizational culture. 
D) Decentralized control system relies on task-related job descriptions. 
E) Decentralized control system is based on the belief that people work best when they are committed to their organization.

Question 9

The __________ budget lists planned investments in major assets.

Accepted Answer

A) capital 
B) balance sheet 
C) cash 
D) revenue 
E) profit 
A) capital 
B) balance sheet 
C) cash 
D) revenue 
E) profit

Question 10

What is the basic assumption of the decentralized control method?

Accepted Answer

People work best whe

Question 11

Actions associated with hierarchical control include ________.

Accepted Answer

A) relying on flexible authority, flat structure, expert power; everyone monitors quality 
B) using detailed rules and procedures, formal control systems 
C) relying on results-based job descriptions; emphasizes goals to be achieved 
D) emphasizing extrinsic and intrinsic rewards (meaningful work, opportunities for growth) 
E) recognizing culture as means for uniting individual, team, and organizational goals for overall control 
A) relying on flexible authority, flat structure, expert power; everyone monitors quality 
B) using detailed rules and procedures, formal control systems 
C) relying on results-based job descriptions; emphasizes goals to be achieved 
D) emphasizing extrinsic and intrinsic rewards (meaningful work, opportunities for growth) 
E) recognizing culture as means for uniting individual, team, and organizational goals for overall control

Question 12

Identify and describe the use and meaning of four kinds of financial ratios.

Accepted Answer

Liquidity Ratios.The liquidity ratio ind

Question 13

Sharing financial information and results with all employees in the organization is called __________ management.

Accepted Answer

The answer of Sharing financial information and results with all...

Question 14

TQM is more likely to be successful when senior management has very high expectations and middle managers want to share authority.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following refers the process of measuring organizational process against the best in the industry?

Accepted Answer

A) Outsourcing 
B) Continuous improvement 
C) Environmental analysis 
D) Benchmarking 
E) Competitive measurement 
A) Outsourcing 
B) Continuous improvement 
C) Environmental analysis 
D) Benchmarking 
E) Competitive measurement

Question 16

The recognized standard for evaluating and comparing companies on a global basis is _______.

Accepted Answer

A) The Quality Circle Seal of Approval 
B) Corporate Governance inspection results 
C) ISO certification 
D) open-book management audits 
E) Balanced Scorecard results 
A) The Quality Circle Seal of Approval 
B) Corporate Governance inspection results 
C) ISO certification 
D) open-book management audits 
E) Balanced Scorecard results

Question 17

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

Accepted Answer

A) True 
 B)False

Question 18

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

Accepted Answer

A) True 
 B)False

Question 19

An expense budget lists forecasted and actual revenues of the organization.

Accepted Answer

A) True 
 B)False

Question 20

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

Accepted Answer

A) True 
 B)False

What are three consequences associated with the decentralized control method?

Describe what is involved in the comparison of actual performance to performance standards step of the feedback control model.

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which of the following dimensions of the balanced scorecard?

Silver n' Gold Inc.recently introduced a new control philosophy in which all employees have access to the same information that owners have, such as what money is coming in and where it is going.This is an example of which of the following?

Which of the following budgets includes anticipated and actual expenses for a responsibility center?

__________ standards represent an international standard for quality management.

Decentralized control is characterized by reliance on all of the following, EXCEPT _______.

Which of the following is characteristic of a decentralized control system?

The __________ budget lists planned investments in major assets.

What is the basic assumption of the decentralized control method?

Actions associated with hierarchical control include ________.

Identify and describe the use and meaning of four kinds of financial ratios.

Sharing financial information and results with all employees in the organization is called __________ management.

TQM is more likely to be successful when senior management has very high expectations and middle managers want to share authority.

Which of the following refers the process of measuring organizational process against the best in the industry?

The recognized standard for evaluating and comparing companies on a global basis is _______.

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

An expense budget lists forecasted and actual revenues of the organization.

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

Exam 15: Managing Quality and Performance

What are three consequences associated with the decentralized control method?

Describe what is involved in the comparison of actual performance to performance standards step of the feedback control model.

In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which of the following dimensions of the balanced scorecard?

Silver n' Gold Inc.recently introduced a new control philosophy in which all employees have access to the same information that owners have, such as what money is coming in and where it is going.This is an example of which of the following?

Which of the following budgets includes anticipated and actual expenses for a responsibility center?

__________ standards represent an international standard for quality management.

Decentralized control is characterized by reliance on all of the following, EXCEPT _______.

Which of the following is characteristic of a decentralized control system?

The __________ budget lists planned investments in major assets.

What is the basic assumption of the decentralized control method?

Actions associated with hierarchical control include ________.

Identify and describe the use and meaning of four kinds of financial ratios.

Sharing financial information and results with all employees in the organization is called __________ management.

TQM is more likely to be successful when senior management has very high expectations and middle managers want to share authority.

Which of the following refers the process of measuring organizational process against the best in the industry?

The recognized standard for evaluating and comparing companies on a global basis is _______.

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

An expense budget lists forecasted and actual revenues of the organization.

Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters