Exam 7: Learning and Development

Jeramey was in charge of typing up final project notes for his team.The first time the team completed a project,he sent the notes out the same day.Several team members stopped by Jeramey's office to say how much they appreciated his prompt work and attention to detail.Afterward,Jeramey tried to get all notes sent to the team as soon as possible after a project was completed.What Jeramey experienced was ______.

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If he finds they cannot provide this service,he will implement training to bring everyone up to speed.What Micah is conducting is a ______.

Offering training and development to employees generally ______ expensive turnover.

Samaya arrives at work 15 minutes early every day.When Dillon arrives right on time each day,he notices that the boss has already given Samaya the best assignments.Dillon decides to start arriving 20 minutes early to try to get the better assignments.What Dillon is experiencing is ______.

Jason is looking for a method of training his employees that will provide hands-on experience and allow for the instructor to customize the training to each employee's needs.Jason's best choice of training method would be ______ training.

After training,Kyle completed multiple-choice and essay questions that tested his knowledge of the content of the training.Kyle completed a ______ assessment of training.

Across the street from Bridget's office is a church that rings its steeple bells at noon each day.The bells help Bridget remember to look up from her work and take a lunch break.After years of working next to the church,even when she is away from the office or buried deep in thought,church bells make her feel hungry.What Bridget is experiencing is ______.

______ is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required-either now or in the future-based on the organization's operations and strategic goals.

______ is the process of teaching employees the skills necessary to perform a job.

On Friday,Alexander left work 2 hours early and went to happy hour with friends.He did not tell anyone he was leaving and did not complete his work for the week.On Monday,Alexander was called into his boss's office and given a reprimand.He will now have to check in with his boss when he arrives and when he leaves.What Alexander experienced is ______.

Learning evaluations are measures designed to determine what ______ the individual gained.

______ conditioning behaviors are learned because you have changed the way you act due to some prior experience and they are involuntary because you didn't intentionally learn to act in a particular way in response to the stimulus.

Self-ability is whether or not a person believes that they have the capability to do something or attain a particular goal.

On-the-job training is done at the ______ with the resources the employee uses to perform the job.

Despite the expense,many organizations still use ______ heavily because it works very well.

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However,Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore,she refuses to attend the training.It appears that Rebecca's ______ to attend training is low.

After Ahmad completed training on the use of the new forklift,Ahmad's supervisor made notes on how well Ahmad handled the equipment.Ahmad's supervisor was completing a ______ assessment of training.

______ learning occurs when all of the trainees sign in to a particular learning management system,such as Blackboard,where their instructor then interacts with them.

______ learning styles provide three primary learner options: visual,auditory,and tactile learning.

After training,______ evaluations try to determine whether or not individual behavioral changes have improved productivity.