Exam 10: Quality Management and Six-Sigma Supply Chain Processes and Analytics

Six-sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

In acceptance sampling,the value for the acceptance number (c)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha),and the probability of accepting a low quality lot (beta).

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Process control is concerned with monitoring quality after the product or service has been produced.

Which of the following is not a category reported in applying for the Baldrige Award?

Which of the following is the cost of quality classification for costs such as defects that pass through the system,such as customer warranty replacements,loss of customer or goodwill,handling complaints,and product repair?

The capability index (Cpk)indicates the position of the mean and tails of a process's variance relative to design specifications.

The term CTQ is used in the "Define (D)" portion of the DMAIC methodology.

Which of the following is the cost of quality classification for costs such as inspection,testing,and other tasks to ensure that the product or process is acceptable?

The Greek letter alpha is associated with consumer's risk.

LTPD in acceptance sampling stands for "lot tolerance for parts defective."

One-hundred percent inspection is justified when the cost of inspection is low.

You want to develop a three-sigma "R" chart.You know the average range is 5 based on several samples of size 10.Which of the following is the resulting UCL?

The International Organization for Standardization (ISO)has written standards that apply to Quality Management and Assurance for businesses.Which of the following are not among the standards ISO has developed?

You want to determine the control lines for a "p" chart for quality control purposes.If the total number of defects from all samples is 2,500,the number of samples is 100,and the sample size is 50,which of the following would be the standard deviation used in developing the control lines?

With which of the following should we use an "X-bar" chart based on sample means to monitor process quality?

The "p chart" is only useful for sampling that deals with continuous variables.

In 1997 the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.