Question 1

Which of the following is NOT a characteristic of strong business writing?

Accepted Answer

A) It makes your efforts more effective. 
B) It communicates your points more clearly. 
C) It usually takes longer to read. 
D) It builds goodwill. 
A) It makes your efforts more effective. 
B) It communicates your points more clearly. 
C) It usually takes longer to read. 
D) It builds goodwill.

Question 2

A(n) _____ is a Web page just for employees that gives everyone in an organization access to information.

Accepted Answer

The answer of A(n) _____ is a Web page just...

Question 3

________ accounting refers to assessing, auditing, or reporting on how responsible a company or organization is.

Accepted Answer

Social Ess

Question 4

How can you practice effective listening?

Accepted Answer

Answers will vary, but should discuss at

Question 5

When your message fails to present a positive image of you and your company, you are losing an opportunity to build _____.

Accepted Answer

The answer of When your message fails to present a...

Question 6

Clear communication reduces lawsuits.

Accepted Answer

A) True 
 B)False

Question 7

_________ means going outside the company for products and services that were once provided by the company's employees.

Accepted Answer

The answer of _________ means going outside the company for...

Question 8

Trying to force the reader into a position by arguing that there are only two possible positions, one of which is clearly unacceptable, is called _____.

Accepted Answer

The answer of Trying to force the reader into a...

Question 9

It is far more important for your message to be complete than for it to be concise.

Accepted Answer

A) True 
 B)False

Question 10

If two documents contain the same information, their purposes will obviously also be the same.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an example of information overload?

Accepted Answer

A) You cannot understand a message because it is in Japanese. 
B) You cannot read the handwriting on an invitation. 
C) You cannot read all the messages you receive, because there are too many. 
D) You cannot receive electronic mail because your computer is down. 
A) You cannot understand a message because it is in Japanese. 
B) You cannot read the handwriting on an invitation. 
C) You cannot read all the messages you receive, because there are too many. 
D) You cannot receive electronic mail because your computer is down.

Question 12

If a new idea does not fit your worldview, that idea is likely wrong.

Accepted Answer

A) True 
 B)False

Question 13

What are the risks and benefits of the organizational grapevine?

Accepted Answer

Answers will vary, but should include at

Question 14

A(n) ________ is a web page intended for customers and suppliers, as opposed to intranets.

Accepted Answer

The answer of A(n) ________ is a web page intended...

Question 15

Choose an organization you know well and explain how 3 of the 10 trends discussed in Chapter 1 affect the way its employees communicate.Use specific details and examples to illustrate the points you make.

Accepted Answer

Answers will obviously vary, but the tre

Question 16

Indicate the kind of semantic error that the following sentence commits or illustrates."If I don't win the lottery, I'll never pay off my credit cards."

Accepted Answer

A) Polarization 
B) Bypassing 
C) Generalization 
D) Frozen Evaluation 
A) Polarization 
B) Bypassing 
C) Generalization 
D) Frozen Evaluation

Question 17

Written channels are better for group decision-making, since they allow group members to study responses carefully, which results in fewer instances of miscommunication.

Accepted Answer

A) True 
 B)False

Question 18

When the cost of miscommunication is high, effective managers will use only one channel to convey their message, to cut down on the chances of misunderstandings.

Accepted Answer

A) True 
 B)False

Question 19

It is impossible to tell someone everything.

Accepted Answer

A) True 
 B)False

Question 20

Which semantic error does the following exchange commit or illustrate? "Write on only one side of the page." "You mean I should write on the left and leave the right blank?" "No, I mean write on the front and leave the back blank."

Accepted Answer

A) Bypassing 
B) Stereotyping 
C) Blindering 
D) Frozen Evaluation 
A) Bypassing 
B) Stereotyping 
C) Blindering 
D) Frozen Evaluation

Which of the following is NOT a characteristic of strong business writing?

A(n) _____ is a Web page just for employees that gives everyone in an organization access to information.

________ accounting refers to assessing, auditing, or reporting on how responsible a company or organization is.

How can you practice effective listening?

When your message fails to present a positive image of you and your company, you are losing an opportunity to build _____.

Clear communication reduces lawsuits.

_________ means going outside the company for products and services that were once provided by the company's employees.

Trying to force the reader into a position by arguing that there are only two possible positions, one of which is clearly unacceptable, is called _____.

It is far more important for your message to be complete than for it to be concise.

If two documents contain the same information, their purposes will obviously also be the same.

Which of the following is an example of information overload?

If a new idea does not fit your worldview, that idea is likely wrong.

What are the risks and benefits of the organizational grapevine?

A(n) ________ is a web page intended for customers and suppliers, as opposed to intranets.

Choose an organization you know well and explain how 3 of the 10 trends discussed in Chapter 1 affect the way its employees communicate.Use specific details and examples to illustrate the points you make.

Indicate the kind of semantic error that the following sentence commits or illustrates."If I don't win the lottery, I'll never pay off my credit cards."

Written channels are better for group decision-making, since they allow group members to study responses carefully, which results in fewer instances of miscommunication.

When the cost of miscommunication is high, effective managers will use only one channel to convey their message, to cut down on the chances of misunderstandings.

It is impossible to tell someone everything.

Which semantic error does the following exchange commit or illustrate? "Write on only one side of the page." "You mean I should write on the left and leave the right blank?" "No, I mean write on the front and leave the back blank."

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters

Exam 1: Communicating in a Changing Business World

Which of the following is NOT a characteristic of strong business writing?

A(n) _____ is a Web page just for employees that gives everyone in an organization access to information.

________ accounting refers to assessing, auditing, or reporting on how responsible a company or organization is.

How can you practice effective listening?

When your message fails to present a positive image of you and your company, you are losing an opportunity to build _____.

Clear communication reduces lawsuits.

_________ means going outside the company for products and services that were once provided by the company's employees.

Trying to force the reader into a position by arguing that there are only two possible positions, one of which is clearly unacceptable, is called _____.

It is far more important for your message to be complete than for it to be concise.

If two documents contain the same information, their purposes will obviously also be the same.

Which of the following is an example of information overload?

If a new idea does not fit your worldview, that idea is likely wrong.

What are the risks and benefits of the organizational grapevine?

A(n) ________ is a web page intended for customers and suppliers, as opposed to intranets.

Choose an organization you know well and explain how 3 of the 10 trends discussed in Chapter 1 affect the way its employees communicate.Use specific details and examples to illustrate the points you make.

Indicate the kind of semantic error that the following sentence commits or illustrates."If I don't win the lottery, I'll never pay off my credit cards."

Written channels are better for group decision-making, since they allow group members to study responses carefully, which results in fewer instances of miscommunication.

When the cost of miscommunication is high, effective managers will use only one channel to convey their message, to cut down on the chances of misunderstandings.

It is impossible to tell someone everything.

Which semantic error does the following exchange commit or illustrate? "Write on only one side of the page." "You mean I should write on the left and leave the right blank?" "No, I mean write on the front and leave the back blank."

Adapting to Audiences

Planning, Composing, and Revising

Designing Documents, Slides, and Screens

Communicating Across Cultures

Working and Writing in Teams

Routine Messages

Negative Messages

Persuasive and Sales Messages

Planning, Researching, and Documenting Reports

Writing Proposals and Reports

Making Oral Presentations

Employment Communications

Filters