Question 1

The arbitrary nature of language, not improper use, causes most problems in communication.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is an example of regional differences in word use?

Accepted Answer

A) grinder for submarine sandwich 
B) soda for a soft drink 
C) sack for a paper bag 
D) all of the above 
A) grinder for submarine sandwich 
B) soda for a soft drink 
C) sack for a paper bag 
D) all of the above

Question 3

Which of the following is an indicator of whose turn it is to talk?

Accepted Answer

A) facial expressions 
B) eye contact 
C) both a and b 
D) none of the above 
A) facial expressions 
B) eye contact 
C) both a and b 
D) none of the above

Question 4

Some claim that the greatest single problem with human communication is the assumption of it.

Accepted Answer

A) True 
 B)False

Question 5

Anything that interferes with the communicative process is known as

Accepted Answer

A) territoriality. 
B) noise. 
C) place. 
D) none of the above 
A) territoriality. 
B) noise. 
C) place. 
D) none of the above

Question 6

Juanita's friend Ricardo has just broken up with his partner. He is sharing his feelings with her. What type of listening is Juanita doing?

Accepted Answer

A) for resolution 
B) for evaluation 
C) for empathy 
D) for comprehension 
A) for resolution 
B) for evaluation 
C) for empathy 
D) for comprehension

Question 7

Theorists claim that a person with high self-esteem is

Accepted Answer

A) less perceptive. 
B) lacking confidence. 
C) likely to express attitudes that are unpopular. 
D) wanting approval from others. 
A) less perceptive. 
B) lacking confidence. 
C) likely to express attitudes that are unpopular. 
D) wanting approval from others.

Question 8

How might cultural differences determine the appropriateness of nonverbal behavior in interviews?

Accepted Answer

Cultural differences can greatly impact

Question 9

Verbal interactions can be influenced by

Accepted Answer

A) multiple meanings, jargon, and euphemisms. 
B) appearance, voice, and hairdo. 
C) color of eyes, hobbies, and recent movies. 
D) clarity of expression and universals. 
A) multiple meanings, jargon, and euphemisms. 
B) appearance, voice, and hairdo. 
C) color of eyes, hobbies, and recent movies. 
D) clarity of expression and universals.

Question 10

One outside force affecting an interview is a union contract.

Accepted Answer

A) True 
 B)False

Question 11

Some advantages to the directive approach to interviewing are

Accepted Answer

A) easy to learn, takes less time, and can be replicated. 
B) short answers, only the facts, and cannot be misunderstood. 
C) you get to read a list of questions so no one can misunderstand questions. 
D) allows greater flexibility and probing into answers. 
A) easy to learn, takes less time, and can be replicated. 
B) short answers, only the facts, and cannot be misunderstood. 
C) you get to read a list of questions so no one can misunderstand questions. 
D) allows greater flexibility and probing into answers.

Question 12

Which of the following is NOT central to American and Western cultures?

Accepted Answer

A) self-image 
B) self esteem 
C) self-reliance 
D) self-deprecation 
A) self-image 
B) self esteem 
C) self-reliance 
D) self-deprecation

Question 13

Under what conditions are interview parties more likely to communicate beyond Level 1?

Accepted Answer

A) informal rather than formal 
B) cold rather than warm 
C) distant rather than close 
D) open rather than private 
A) informal rather than formal 
B) cold rather than warm 
C) distant rather than close 
D) open rather than private

Question 14

It is usually wise to address difficult issues late in the work shift.

Accepted Answer

A) True 
 B)False

Question 15

Northern Europeans tend to prefer less personal distance than Southern Europeans.

Accepted Answer

A) True 
 B)False

Question 16

List four face-threatening acts discussed by Guerrero, Anderson, and Afifi.

Accepted Answer

The four face-threatening acts discussed

Question 17

If Jamal talks about the "RAM" on his computer and others do not understand the term, the word would be considered

Accepted Answer

A) slang. 
B) euphemism. 
C) power word. 
D) jargon. 
A) slang. 
B) euphemism. 
C) power word. 
D) jargon.

Question 18

Nonverbal behaviors may _________ the verbal messages.

Accepted Answer

A) complement 
B) reinforce 
C) substitute for 
D) all of the above 
A) complement 
B) reinforce 
C) substitute for 
D) all of the above

Question 19

Julia Wood found that "despite jokes about women's talkativeness," research indicates in most contexts

Accepted Answer

A) men hold their own. 
B) men dominate the conversation. 
C) men tend to interrupt women. 
D) all of the above 
A) men hold their own. 
B) men dominate the conversation. 
C) men tend to interrupt women. 
D) all of the above

Question 20

The nondirective approach uses open-ended questions.

Accepted Answer

A) True 
 B)False

The arbitrary nature of language, not improper use, causes most problems in communication.

Which of the following is an example of regional differences in word use?

Which of the following is an indicator of whose turn it is to talk?

Some claim that the greatest single problem with human communication is the assumption of it.

Anything that interferes with the communicative process is known as

Juanita's friend Ricardo has just broken up with his partner. He is sharing his feelings with her. What type of listening is Juanita doing?

Theorists claim that a person with high self-esteem is

How might cultural differences determine the appropriateness of nonverbal behavior in interviews?

Verbal interactions can be influenced by

One outside force affecting an interview is a union contract.

Some advantages to the directive approach to interviewing are

Which of the following is NOT central to American and Western cultures?

Under what conditions are interview parties more likely to communicate beyond Level 1?

It is usually wise to address difficult issues late in the work shift.

Northern Europeans tend to prefer less personal distance than Southern Europeans.

List four face-threatening acts discussed by Guerrero, Anderson, and Afifi.

If Jamal talks about the "RAM" on his computer and others do not understand the term, the word would be considered

Nonverbal behaviors may _________ the verbal messages.

Julia Wood found that "despite jokes about women's talkativeness," research indicates in most contexts

The nondirective approach uses open-ended questions.

An Introduction to Interviewing

Questions and Their Uses

Structuring the Interview

The Informational Interview

The Survey Interview

The Recruiting Interview

The Employment Interview

The Performance Interview

The Persuasive Interview

The Counseling Interview

The Health Care Intervie

Filters

Exam 2: An Interpersonal Communication Process

The arbitrary nature of language, not improper use, causes most problems in communication.

Which of the following is an example of regional differences in word use?

Which of the following is an indicator of whose turn it is to talk?

Some claim that the greatest single problem with human communication is the assumption of it.

Anything that interferes with the communicative process is known as

Juanita's friend Ricardo has just broken up with his partner. He is sharing his feelings with her. What type of listening is Juanita doing?

Theorists claim that a person with high self-esteem is

How might cultural differences determine the appropriateness of nonverbal behavior in interviews?

Verbal interactions can be influenced by

One outside force affecting an interview is a union contract.

Some advantages to the directive approach to interviewing are

Which of the following is NOT central to American and Western cultures?

Under what conditions are interview parties more likely to communicate beyond Level 1?

It is usually wise to address difficult issues late in the work shift.

Northern Europeans tend to prefer less personal distance than Southern Europeans.

List four face-threatening acts discussed by Guerrero, Anderson, and Afifi.

If Jamal talks about the "RAM" on his computer and others do not understand the term, the word would be considered

Nonverbal behaviors may _________ the verbal messages.

Julia Wood found that "despite jokes about women's talkativeness," research indicates in most contexts

The nondirective approach uses open-ended questions.

An Introduction to Interviewing

Questions and Their Uses

Structuring the Interview

The Informational Interview

The Survey Interview

The Recruiting Interview

The Employment Interview

The Performance Interview

The Persuasive Interview

The Counseling Interview

The Health Care Intervie

Filters