Question 1

What is one of the disadvantages of collaboration mentioned in Chapter 3?

Accepted Answer

The six disadvantages are that collaboration takes more time than individual writing, can lead to groupthink, can yield a disjointed document, can lead to inequitable workloads, can reduce a person's motivation to work hard on a document, and can lead to interpersonal conflict.

Question 2

Communicating diplomatically involves a critical tone.

Accepted Answer

A) True 
 B)False  False

Question 3

Employees rarely use social media and other electronic tools to complete work tasks.

Accepted Answer

A) True 
 B)False  False

Question 4

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

Accepted Answer

A) True 
 B)False

Question 5

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Accepted Answer

A)  Listen for main ideas. 
B)  Take notes while the speaker is speaking. 
C)  Avoid getting emotionally involved with the speaker's ideas. 
D)  Tape-record what the speaker is saying. 
A)  Listen for main ideas. 
B)  Take notes while the speaker is speaking. 
C)  Avoid getting emotionally involved with the speaker's ideas. 
D)  Tape-record what the speaker is saying.

Question 6

Which of the following does NOT overstate the speaker's position?

Accepted Answer

A)  "I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists." 
B)  "We prepared our document carefully, and I think we have highlighted our strengths successfully." 
C)  "We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do." 
D)  "It is not possible that anyone is more qualified for this job than we are." 
A)  "I know one of the members of the review panel, and I am positive that he will stick up for us when they pick their finalists." 
B)  "We prepared our document carefully, and I think we have highlighted our strengths successfully." 
C)  "We're the indisputable leaders in this market niche. There's no way anyone can offer better features than we do." 
D)  "It is not possible that anyone is more qualified for this job than we are."

Question 7

Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

Accepted Answer

A)  Avoid qualifier statements such as "I think" or "It seems to me." 
B)  Use strong language-it is better to appear overbearing than to appear weak and indecisive. 
C)  Follow your emotions if someone opposes you. 
D)  Ask pertinent questions. 
A)  Avoid qualifier statements such as "I think" or "It seems to me." 
B)  Use strong language-it is better to appear overbearing than to appear weak and indecisive. 
C)  Follow your emotions if someone opposes you. 
D)  Ask pertinent questions.

Question 8

What are two technologies that can make the collaborative writing process more efficient?

Accepted Answer

Wikis and shared doc

Question 9

Name one aspect of using social media at work that involves ethics.

Accepted Answer

You are obligated to be diligent when on

Question 10

What is an advantage of collaboratively creating a document in a shared document workspace rather than via email?

Accepted Answer

A)  A shared document workspace will create an archive of all the changes made by all team members. 
B)  A shared document workspace ensures that only one person can read a document at a time. 
C)  A shared document workspace will create backup files once per day. 
D)  A shared document workspace ensures that only one format of a file will be available. 
A)  A shared document workspace will create an archive of all the changes made by all team members. 
B)  A shared document workspace ensures that only one person can read a document at a time. 
C)  A shared document workspace will create backup files once per day. 
D)  A shared document workspace ensures that only one format of a file will be available.

Question 11

Is email a synchronous or an asynchronous medium of communication?

Accepted Answer

Email is a

Question 12

All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.

Accepted Answer

A) True 
 B)False

Question 13

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Accepted Answer

A)  The team shares a common goal. 
B)  The team puts great emphasis on avoiding conflict. 
C)  Team members act as the audience for the document. 
D)  Team members divide up the workload. 
A)  The team shares a common goal. 
B)  The team puts great emphasis on avoiding conflict. 
C)  Team members act as the audience for the document. 
D)  Team members divide up the workload.

Question 15

Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful?

Accepted Answer

A)  work schedule 
B)  task-deadline form 
C)  style sheet 
D)  team-member evaluation form 
A)  work schedule 
B)  task-deadline form 
C)  style sheet 
D)  team-member evaluation form

Question 16

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What are two other activities that videoconferencing allows participants to perform?

Accepted Answer

Videoconferencing allows parti

Question 17

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

Accepted Answer

A)  "You've really improved your editing skills, Brian. Your writing would be less confusing if you used the active voice more. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs." 
B)  "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback." 
C)  "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing." 
D)  "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy." 
A)  "You've really improved your editing skills, Brian. Your writing would be less confusing if you used the active voice more. Similarly, your report would be even better if you used some bulleted lists to break up some of your longer paragraphs." 
B)  "Section 3 does a great job of making a case for the importance of our usability testing. Perhaps we should also include a graph showing a decrease in customer-service calls since we started testing. We may also want to add a section on user feedback." 
C)  "I'm working on several different projects right now. I've been able to proof the document. However, I leave it to you to check its organization. Also, I feel you didn't sell me on the benefits of usability testing." 
D)  "Use Arial Bold for all headings. Change on-line to online. Delete section 4. Add a map of the site in section 2. Otherwise, you are on the right track. Good work, Kathy."

Question 18

You must be connected to the Internet in order to work on a document on a shared document workspace.

Accepted Answer

A) True 
 B)False

Question 19

Chapter 3 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Accepted Answer

A)  Break down a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind. 
A)  Break down a large project into several smaller tasks. 
B)  Put your decisions in writing. 
C)  Monitor the project regularly. 
D)  Follow your original schedule strictly to avoid falling behind.

Question 20

Which of these comments about a team member's draft of a proposal is the least diplomatic?

Accepted Answer

A)  "I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted." 
B)  "This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger." 
C)  "You did not write this introduction very well. You left out a lot of important background information." 
D)  "I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills." 
A)  "I like the statistics that you provide in the introduction. I wonder if the audience will recognize these sources you consulted." 
B)  "This introduction shows a lot of hard work. Perhaps an additional example would make your point even stronger." 
C)  "You did not write this introduction very well. You left out a lot of important background information." 
D)  "I know the proposal reviewers have very high standards. I think we all will benefit from improving our proofreading skills."

What is one of the disadvantages of collaboration mentioned in Chapter 3?

Communicating diplomatically involves a critical tone.

Employees rarely use social media and other electronic tools to complete work tasks.

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Which of the following does NOT overstate the speaker's position?

Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

What are two technologies that can make the collaborative writing process more efficient?

Name one aspect of using social media at work that involves ethics.

What is an advantage of collaboratively creating a document in a shared document workspace rather than via email?

Is email a synchronous or an asynchronous medium of communication?

All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful?

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What are two other activities that videoconferencing allows participants to perform?

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

You must be connected to the Internet in order to work on a document on a shared document workspace.

Chapter 3 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Which of these comments about a team member's draft of a proposal is the least diplomatic?

Introduction to Technical Communication

Introduction to Technical Communication

Understanding Ethical and Legal Obligations

Analyzing Your Audience and Purpose

Researching Your Subject

Writing for Your Readers

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Definitions, Descriptions, and Instructions

Filters

Exam 3: Writing Collaboratively

What is one of the disadvantages of collaboration mentioned in Chapter 3?

Communicating diplomatically involves a critical tone.

Employees rarely use social media and other electronic tools to complete work tasks.

When critiquing the work of a team member, save a big compliment for the last comment in order to end on a positive note.

one way to listen more effectively is to pay attention to the speaker. What are two other ways?

Which of the following does NOT overstate the speaker's position?

Chapter 3 offers seven suggestions for communicating diplomatically. Which of these is a suggestion from the chapter?

What are two technologies that can make the collaborative writing process more efficient?

Name one aspect of using social media at work that involves ethics.

What is an advantage of collaboratively creating a document in a shared document workspace rather than via email?

Is email a synchronous or an asynchronous medium of communication?

All of the participants in a videoconference must be in dedicated conference rooms with sophisticated cameras and microphones.

one of the disadvantages of collaboration is that it is likely to lead to charges of sexual harassment, sexual discrimination, or both.

Which of the following is likely to cause a team writing collaboratively to produce an inferior document?

Which three of the following are discussed in Chapter 3 as tools to help ensure that a team's efforts will be successful?

Videoconferencing allows two or more people in separate locations to see and hear each other simultaneously. What are two other activities that videoconferencing allows participants to perform?

A writer is commenting on a first draft of a technical report written by another team member. Which of the following comments is most appropriate?

You must be connected to the Internet in order to work on a document on a shared document workspace.

Chapter 3 offers seven suggestions for managing projects. Which of the following is NOT a suggestion from the chapter?

Which of these comments about a team member's draft of a proposal is the least diplomatic?

Introduction to Technical Communication

Introduction to Technical Communication

Understanding Ethical and Legal Obligations

Analyzing Your Audience and Purpose

Researching Your Subject

Writing for Your Readers

Designing Print and Online Documents

Creating Graphics

Writing Correspondence

Writing Job-Application Materials

Writing Proposals

Writing Informational Reports

Writing Recommendation Reports

Writing Definitions, Descriptions, and Instructions

Filters