Question 1

It would be most important for the nurse to temporarily withdraw expressions of warmth to which patient?

Accepted Answer

A) 20-year-old patient who is angry and throwing objects 
B) 32-year-old patient who is withdrawn and refuses nursing care 
C) 48-year-old patient who is extremely anxious about surgery 
D) 56-year-old patient who has a history of violent behavior 
A) 20-year-old patient who is angry and throwing objects 
B) 32-year-old patient who is withdrawn and refuses nursing care 
C) 48-year-old patient who is extremely anxious about surgery 
D) 56-year-old patient who has a history of violent behavior A

Question 2

A patient is irritable and complains to the nurse about difficulty sleeping last night.Which response by the nurse is most appropriate?

Accepted Answer

A) "I know you will sleep better tonight." 
B) "Tell me more about what happened last night." 
C) "Did you drink too much caffeine yesterday?" 
D) "No one sleeps well in the hospital." 
A) "I know you will sleep better tonight." 
B) "Tell me more about what happened last night." 
C) "Did you drink too much caffeine yesterday?" 
D) "No one sleeps well in the hospital." B

Question 3

Which facial feature,if displayed by the nurse,best conveys warmth?

Accepted Answer

A) Small pupils and a fixed gaze 
B) Furrowed brow and a wrinkled forehead 
C) Pursed lips and a forced smile 
D) Relaxed muscles and a concerned expression 
A) Small pupils and a fixed gaze 
B) Furrowed brow and a wrinkled forehead 
C) Pursed lips and a forced smile 
D) Relaxed muscles and a concerned expression D

Question 4

The nurse observes a student nurse who demonstrates nonverbal expressions that are cold and convey disinterest when caring for patients.Which statement,if made by the nurse,is best?

Accepted Answer

A) "Patients will complain about you because your behaviors are unprofessional." 
B) "Have you noticed that your patients do not like you very much?" 
C) "For the next few shifts,closely observe how I display warmth to patients." 
D) "You need to change your behavior when interacting with your patients." 
A) "Patients will complain about you because your behaviors are unprofessional." 
B) "Have you noticed that your patients do not like you very much?" 
C) "For the next few shifts,closely observe how I display warmth to patients." 
D) "You need to change your behavior when interacting with your patients."

Question 5

A nurse manager asks a colleague for advice on strategies to improve communication with staff nurses.Which response by the nurse manager's colleague is best?

Accepted Answer

A) "Be sensitive,show respect,and be genuine." 
B) "You need to be consistently nice to the staff nurses." 
C) "Work as a staff nurse every month to develop empathy." 
D) "Staff nurses need a leader who is not emotional." 
A) "Be sensitive,show respect,and be genuine." 
B) "You need to be consistently nice to the staff nurses." 
C) "Work as a staff nurse every month to develop empathy." 
D) "Staff nurses need a leader who is not emotional."

Question 6

The nurse has implemented a plan to improve expression of warmth to other nurses.It is most important for the nurse to include which evaluation method?

Accepted Answer

A) Self-monitor interactions with colleagues for feelings of relaxation and caring. 
B) Ask patients for their perception of the interactions that occur between nurses. 
C) Invite a supervisor to evaluate interactions and provide suggestions for improvement. 
D) Seek nominations for an award at the organizational level or from an association. 
A) Self-monitor interactions with colleagues for feelings of relaxation and caring. 
B) Ask patients for their perception of the interactions that occur between nurses. 
C) Invite a supervisor to evaluate interactions and provide suggestions for improvement. 
D) Seek nominations for an award at the organizational level or from an association.

Question 7

A nurse preceptor is assigned to help several graduate nurses assess their ability to convey warmth to patients.Which activity,if selected by the nurse preceptor,is best?

Accepted Answer

A) Set up sessions for the graduate nurses to practice various nonverbal gestures. 
B) Ask the graduate nurses to record the behaviors of experienced nurses on the unit. 
C) Provide the graduate nurses with a list of nonverbal behaviors that convey warmth. 
D) Have the graduate nurses evaluate each other during simulated patient interviews. 
A) Set up sessions for the graduate nurses to practice various nonverbal gestures. 
B) Ask the graduate nurses to record the behaviors of experienced nurses on the unit. 
C) Provide the graduate nurses with a list of nonverbal behaviors that convey warmth. 
D) Have the graduate nurses evaluate each other during simulated patient interviews.

Question 8

A patient reports to the nurse,"My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

Accepted Answer

A) "If I were you,I would see a different doctor." 
B) "What you really mean is you do not like your doctor." 
C) "It is wrong for you to blame your doctor." 
D) "You seem frustrated with your doctor." 
A) "If I were you,I would see a different doctor." 
B) "What you really mean is you do not like your doctor." 
C) "It is wrong for you to blame your doctor." 
D) "You seem frustrated with your doctor."

Question 9

The nurse cares for a patient who has metastatic cancer.Which action(s)by the nurse conveys warmth? Select all that apply.

Accepted Answer

A) Avoid distracting actions such as hand gestures. 
B) Show interest by occasional head nodding. 
C) Lean forward toward the patient at a 45-degree angle. 
D) Place arms across the chest to prevent fidgeting. 
E) Sit or stand to keep eyes level with the patient's eyes. 
A) Avoid distracting actions such as hand gestures. 
B) Show interest by occasional head nodding. 
C) Lean forward toward the patient at a 45-degree angle. 
D) Place arms across the chest to prevent fidgeting. 
E) Sit or stand to keep eyes level with the patient's eyes.

Question 10

The nurse greets a patient who is admitted to the hospital.Which action by the nurse displays warmth and concern?

Accepted Answer

A) Use a soft and relaxed tone of voice when speaking. 
B) Maintain a distance of 4 to 6 feet from the patient. 
C) Avoid attentive behaviors when interacting with the patient. 
D) Engage in a verbal exchange without physical contact. 
A) Use a soft and relaxed tone of voice when speaking. 
B) Maintain a distance of 4 to 6 feet from the patient. 
C) Avoid attentive behaviors when interacting with the patient. 
D) Engage in a verbal exchange without physical contact.

It would be most important for the nurse to temporarily withdraw expressions of warmth to which patient?

A patient is irritable and complains to the nurse about difficulty sleeping last night.Which response by the nurse is most appropriate?

Which facial feature,if displayed by the nurse,best conveys warmth?

The nurse observes a student nurse who demonstrates nonverbal expressions that are cold and convey disinterest when caring for patients.Which statement,if made by the nurse,is best?

A nurse manager asks a colleague for advice on strategies to improve communication with staff nurses.Which response by the nurse manager's colleague is best?

The nurse has implemented a plan to improve expression of warmth to other nurses.It is most important for the nurse to include which evaluation method?

A nurse preceptor is assigned to help several graduate nurses assess their ability to convey warmth to patients.Which activity,if selected by the nurse preceptor,is best?

A patient reports to the nurse,"My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

The nurse cares for a patient who has metastatic cancer.Which action(s)by the nurse conveys warmth? Select all that apply.

The nurse greets a patient who is admitted to the hospital.Which action by the nurse displays warmth and concern?

Responsible, assertive, caring Communication in Nursing

The Client-Nurse Relationship: a Helping Relationship

Solving Problems Together

Understanding Each Other: Communication and Culture

Working Together in Groups

The Changing World of Electronic Communication

Respect

Genuineness

Empathy

Self-Disclosure

Specificity

Asking Questions

Expressing Opinions

Humor

Spirituality

Requesting Support

Overcoming Evaluation Anxiety

Feedback

Relaxation

Imagery

Positive Self-Talk

Confrontation

Refusing Unreasonable Requests

Communicating Assertively and Responsibly With Distressed Clients and Colleagues

Communicating Assertively and Responsibly With Aggressive Clients and Colleagues

Communicating Assertively and Responsibly With Unpopular Clients

Managing Team Conflict Assertively and Responsibly

Communicating at the End of Life

Continuing the Commitment

Filters

Exam 7: Warmth

It would be most important for the nurse to temporarily withdraw expressions of warmth to which patient?

A patient is irritable and complains to the nurse about difficulty sleeping last night.Which response by the nurse is most appropriate?

Which facial feature,if displayed by the nurse,best conveys warmth?

The nurse observes a student nurse who demonstrates nonverbal expressions that are cold and convey disinterest when caring for patients.Which statement,if made by the nurse,is best?

A nurse manager asks a colleague for advice on strategies to improve communication with staff nurses.Which response by the nurse manager's colleague is best?

The nurse has implemented a plan to improve expression of warmth to other nurses.It is most important for the nurse to include which evaluation method?

A nurse preceptor is assigned to help several graduate nurses assess their ability to convey warmth to patients.Which activity,if selected by the nurse preceptor,is best?

A patient reports to the nurse,"My doctor is not doing anything about my pain." Which response by the nurse is assertive and expresses warmth?

The nurse cares for a patient who has metastatic cancer.Which action(s)by the nurse conveys warmth? Select all that apply.

The nurse greets a patient who is admitted to the hospital.Which action by the nurse displays warmth and concern?

Responsible, assertive, caring Communication in Nursing

The Client-Nurse Relationship: a Helping Relationship

Solving Problems Together

Understanding Each Other: Communication and Culture

Working Together in Groups

The Changing World of Electronic Communication

Respect

Genuineness

Empathy

Self-Disclosure

Specificity

Asking Questions

Expressing Opinions

Humor

Spirituality

Requesting Support

Overcoming Evaluation Anxiety

Feedback

Relaxation

Imagery

Positive Self-Talk

Confrontation

Refusing Unreasonable Requests

Communicating Assertively and Responsibly With Distressed Clients and Colleagues

Communicating Assertively and Responsibly With Aggressive Clients and Colleagues

Communicating Assertively and Responsibly With Unpopular Clients

Managing Team Conflict Assertively and Responsibly

Communicating at the End of Life

Continuing the Commitment

Filters