Question 1

Which training method is best for most entry-level hospitality positions?

Accepted Answer

A)  Group 
B)  Hands-on 
C)  Self-paced 
D)  Shadowing 
A)  Group 
B)  Hands-on 
C)  Self-paced 
D)  Shadowing B

Question 2

Which is the most effective means of motivating trainees for a training program?

Accepted Answer

A)  Pay extra for training time. 
B)  Require the training only for newly hired workers. 
C)  Explain why the training is needed and what the trainees should expect. 
D)  Allow employees to decide if they would like to participate in the training. 
A)  Pay extra for training time. 
B)  Require the training only for newly hired workers. 
C)  Explain why the training is needed and what the trainees should expect. 
D)  Allow employees to decide if they would like to participate in the training. C

Question 3

In most cases, effective training can help reduce operating costs because

Accepted Answer

A)  fewer labor hours will be needed. 
B)  hourly wage rates can be reduced. 
C)  employee benefit costs can be reduced. 
D)  supervisors can more closely monitor employee efforts. 
A)  fewer labor hours will be needed. 
B)  hourly wage rates can be reduced. 
C)  employee benefit costs can be reduced. 
D)  supervisors can more closely monitor employee efforts. A

Question 4

What is contained in a task breakdown for a position?

Accepted Answer

A)  A list of the tasks to be performed in the position 
B)  A description of the skills required to complete all of the tasks in the position 
C)  A list of the training required to learn how to complete all of the tasks in the position 
D)  A description of how one task in the task list for the position should be performed 
A)  A list of the tasks to be performed in the position 
B)  A description of the skills required to complete all of the tasks in the position 
C)  A list of the training required to learn how to complete all of the tasks in the position 
D)  A description of how one task in the task list for the position should be performed

Question 5

Acceptance of a training assignment in an operation will likely be avoided if potential trainers are

Accepted Answer

A)  new to their jobs. 
B)  not given the time to train. 
C)  not given additional compensation. 
D)  required to conduct group training sessions. 
A)  new to their jobs. 
B)  not given the time to train. 
C)  not given additional compensation. 
D)  required to conduct group training sessions.

Question 6

"Managing by walking around" is a technique supervisors can use to

Accepted Answer

A)  estimate their labor costs. 
B)  modify employee task lists. 
C)  established career development paths. 
D)  note deviations from operational standards. 
A)  estimate their labor costs. 
B)  modify employee task lists. 
C)  established career development paths. 
D)  note deviations from operational standards.

Question 7

Traditional "tag along" and "shadowing" training programs often do not work well because they

Accepted Answer

A)  are too time consuming. 
B)  can only be effectively implemented in a group setting. 
C)  require excessive design costs for their implementation. 
D)  lack a well-thought-out approach to determining needed training content. 
A)  are too time consuming. 
B)  can only be effectively implemented in a group setting. 
C)  require excessive design costs for their implementation. 
D)  lack a well-thought-out approach to determining needed training content.

Question 8

Which is an example of a performance-based training objective?

Accepted Answer

A)  Trainees will learn how to sharpen a knife. 
B)  Trainees will view a knife sharpening video. 
C)  Trainees will demonstrate how to sharpen a knife. 
D)  Trainees will attend a knife sharpening training session. 
A)  Trainees will learn how to sharpen a knife. 
B)  Trainees will view a knife sharpening video. 
C)  Trainees will demonstrate how to sharpen a knife. 
D)  Trainees will attend a knife sharpening training session.

Question 9

The statement, "An organization pays for training even if it doesn't offer it," refers to the fact that

Accepted Answer

A)  training is mandated by state and local governments. 
B)  training costs are a mandatory component of payroll costs. 
C)  payment for training programs can be delayed until they are implemented. 
D)  in the absence of training programs, wasted time and money occurs because of employee errors. 
A)  training is mandated by state and local governments. 
B)  training costs are a mandatory component of payroll costs. 
C)  payment for training programs can be delayed until they are implemented. 
D)  in the absence of training programs, wasted time and money occurs because of employee errors.

Question 10

Which management process identifies each task in a position and explains how it should be done, with a focus on knowledge and skills?

Accepted Answer

A)  Job analysis 
B)  Job description 
C)  Position analysis 
D)  Position description 
A)  Job analysis 
B)  Job description 
C)  Position analysis 
D)  Position description

Question 11

Professional development programs consist primarily of training and information for

Accepted Answer

A)  business owners. 
B)  job applicants who are experienced. 
C)  job applicants who are inexperienced. 
D)  individuals currently employed in an operation. 
A)  business owners. 
B)  job applicants who are experienced. 
C)  job applicants who are inexperienced. 
D)  individuals currently employed in an operation.

Question 12

The "warm body" syndrome refers to

Accepted Answer

A)  the hiring of line cooks. 
B)  a desirable hiring technique. 
C)  the hiring of high-cost workers. 
D)  a hiring technique to be avoided. 
A)  the hiring of line cooks. 
B)  a desirable hiring technique. 
C)  the hiring of high-cost workers. 
D)  a hiring technique to be avoided.

Question 13

Which is an example of an open-ended question that could be used to identify items in a training task list?

Accepted Answer

A)  Do you stay busy at all times? 
B)  When does your work shift begin? 
C)  How long have you held your current position? 
D)  What is the hardest part of your current position? 
A)  Do you stay busy at all times? 
B)  When does your work shift begin? 
C)  How long have you held your current position? 
D)  What is the hardest part of your current position?

Question 14

Technology has had little effect on employee productivity in the hospitality industry primarily because

Accepted Answer

A)  the industry is labor-intensive. 
B)  the industry is not labor-intensive. 
C)  technology implementation costs are very low. 
D)  technology implementation costs are very high. 
A)  the industry is labor-intensive. 
B)  the industry is not labor-intensive. 
C)  technology implementation costs are very low. 
D)  technology implementation costs are very high.

Question 15

For a training program to be "cost-effective," it must

Accepted Answer

A)  be offered only on an as-needed basis. 
B)  lead to employee promotion opportunities. 
C)  be taught by trainers already on the organization's staff. 
D)  provide time and money benefits that outweigh its costs. 
A)  be offered only on an as-needed basis. 
B)  lead to employee promotion opportunities. 
C)  be taught by trainers already on the organization's staff. 
D)  provide time and money benefits that outweigh its costs.

Question 16

When an excellent employee is chosen to serve as a trainer for other employees, he or she must first be

Accepted Answer

A)  trained to train. 
B)  a long-term employee. 
C)  given additional compensation. 
D)  given the option of choosing an appropriate training method. 
A)  trained to train. 
B)  a long-term employee. 
C)  given additional compensation. 
D)  given the option of choosing an appropriate training method.

Question 17

What is the first step in the position analysis process?

Accepted Answer

A)  Prepare task list. 
B)  Write job descriptions. 
C)  Develop task breakdowns. 
D)  Consider performance standards. 
A)  Prepare task list. 
B)  Write job descriptions. 
C)  Develop task breakdowns. 
D)  Consider performance standards.

Question 18

Which is the first step managers should complete when developing a training lesson?

Accepted Answer

A)  Consider topic sequence. 
B)  Develop lesson objectives. 
C)  Evaluate the training lesson. 
D)  Purchase required training resources. 
A)  Consider topic sequence. 
B)  Develop lesson objectives. 
C)  Evaluate the training lesson. 
D)  Purchase required training resources.

Question 19

What is the final step in the position analysis process?

Accepted Answer

A)  Prepare task list. 
B)  Write job descriptions. 
C)  Develop task breakdowns. 
D)  Consider performance standards. 
A)  Prepare task list. 
B)  Write job descriptions. 
C)  Develop task breakdowns. 
D)  Consider performance standards.

Question 20

An off-the-shelf training program is one that is

Accepted Answer

A)  generic. 
B)  low-cost. 
C)  custom-made. 
D)  specific to one operating department. 
A)  generic. 
B)  low-cost. 
C)  custom-made. 
D)  specific to one operating department.

Which training method is best for most entry-level hospitality positions?

Which is the most effective means of motivating trainees for a training program?

In most cases, effective training can help reduce operating costs because

What is contained in a task breakdown for a position?

Acceptance of a training assignment in an operation will likely be avoided if potential trainers are

"Managing by walking around" is a technique supervisors can use to

Traditional "tag along" and "shadowing" training programs often do not work well because they

Which is an example of a performance-based training objective?

The statement, "An organization pays for training even if it doesn't offer it," refers to the fact that

Which management process identifies each task in a position and explains how it should be done, with a focus on knowledge and skills?

Professional development programs consist primarily of training and information for

The "warm body" syndrome refers to

Which is an example of an open-ended question that could be used to identify items in a training task list?

Technology has had little effect on employee productivity in the hospitality industry primarily because

For a training program to be "cost-effective," it must

When an excellent employee is chosen to serve as a trainer for other employees, he or she must first be

What is the first step in the position analysis process?

Which is the first step managers should complete when developing a training lesson?

What is the final step in the position analysis process?

An off-the-shelf training program is one that is

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Delivering and Evaluating Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters

Exam 6: Planning Training Programs

Which training method is best for most entry-level hospitality positions?

Which is the most effective means of motivating trainees for a training program?

In most cases, effective training can help reduce operating costs because

What is contained in a task breakdown for a position?

Acceptance of a training assignment in an operation will likely be avoided if potential trainers are

"Managing by walking around" is a technique supervisors can use to

Traditional "tag along" and "shadowing" training programs often do not work well because they

Which is an example of a performance-based training objective?

The statement, "An organization pays for training even if it doesn't offer it," refers to the fact that

Which management process identifies each task in a position and explains how it should be done, with a focus on knowledge and skills?

Professional development programs consist primarily of training and information for

The "warm body" syndrome refers to

Which is an example of an open-ended question that could be used to identify items in a training task list?

Technology has had little effect on employee productivity in the hospitality industry primarily because

For a training program to be "cost-effective," it must

When an excellent employee is chosen to serve as a trainer for other employees, he or she must first be

What is the first step in the position analysis process?

Which is the first step managers should complete when developing a training lesson?

What is the final step in the position analysis process?

An off-the-shelf training program is one that is

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Employee On-Boarding: Orientation and Induction

Delivering and Evaluating Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters