Question 1

Induction is the process of providing new employees with basic information that everyone in their department must know and that

Accepted Answer

A)  must be written down. 
B)  is unique to their department. 
C)  must be shared only with management. 
D)  emphasizes high rates of worker productivity. 
A)  must be written down. 
B)  is unique to their department. 
C)  must be shared only with management. 
D)  emphasizes high rates of worker productivity. B

Question 2

A mission statement explains what an organization seeks to accomplish and

Accepted Answer

A)  the cost of doing it. 
B)  how it intends to do it. 
C)  why it is important to do it. 
D)  when it intends to begin doing it. 
A)  the cost of doing it. 
B)  how it intends to do it. 
C)  why it is important to do it. 
D)  when it intends to begin doing it. B

Question 3

What is the most likely result if a significant difference exists between what new employees perceive about an organization and what they actually experience?

Accepted Answer

A)  Increased turnover 
B)  Decreased turnover 
C)  Increased wage rates 
D)  Decreased training costs 
A)  Increased turnover 
B)  Decreased turnover 
C)  Increased wage rates 
D)  Decreased training costs A

Question 4

Who would be most responsible for developing an organization's mission statement?

Accepted Answer

A)  Vendors 
B)  Customers 
C)  Hourly employees 
D)  Owners and managers 
A)  Vendors 
B)  Customers 
C)  Hourly employees 
D)  Owners and managers

Question 5

How will new employees perceive managers who exhibit a lack of planning and preparation for the employee's first day at work?

Accepted Answer

A)  Busy 
B)  Uncaring 
C)  Overwhelmed 
D)  Cost-conscious 
A)  Busy 
B)  Uncaring 
C)  Overwhelmed 
D)  Cost-conscious

Question 6

Which HR tool would best help employees know where they fit into the reporting relations that are in place at their new work sites?

Accepted Answer

A)  Training plan 
B)  Mission statement 
C)  Organizational chart 
D)  Orientation checklist 
A)  Training plan 
B)  Mission statement 
C)  Organizational chart 
D)  Orientation checklist

Question 7

What piece of information that is of interest to all new employees would likely be included in an orientation kit?

Accepted Answer

A)  Pay scales 
B)  Succession plans 
C)  Organization charts 
D)  Results of background checks 
A)  Pay scales 
B)  Succession plans 
C)  Organization charts 
D)  Results of background checks

Question 8

In most cases, who is the individual in a large hotel best qualified to develop an employee induction program?

Accepted Answer

A)  Hotel owner 
B)  HR specialist 
C)  Department head 
D)  General manager 
A)  Hotel owner 
B)  HR specialist 
C)  Department head 
D)  General manager

Question 9

Employers should make it clear to employees that the organization's handbook

Accepted Answer

A)  is not a contract. 
B)  cannot be altered. 
C)  was developed with employee input. 
D)  applies only to nonsalaried employees. 
A)  is not a contract. 
B)  cannot be altered. 
C)  was developed with employee input. 
D)  applies only to nonsalaried employees.

Question 10

What is an example of a piece of information that would likely be found in one of a restaurant's employee induction programs?

Accepted Answer

A)  Location of employee entrances 
B)  Location of employee dressing areas 
C)  Location of pot-washing chemicals storage 
D)  Location of designated employee parking areas 
A)  Location of employee entrances 
B)  Location of employee dressing areas 
C)  Location of pot-washing chemicals storage 
D)  Location of designated employee parking areas

Question 11

When should senior management personally greet new employees?

Accepted Answer

A)  During the employee interview process 
B)  On the new employee's first day of work 
C)  When the new employee's supervisors requests it 
D)  On the day the new employee is selected to fill a vacant position 
A)  During the employee interview process 
B)  On the new employee's first day of work 
C)  When the new employee's supervisors requests it 
D)  On the day the new employee is selected to fill a vacant position

Question 12

At what step, in the four-step employee adaptation process, do employees have basic perceptions and attitudes about their new work and their new organization?

Accepted Answer

A)  First 
B)  Second 
C)  Third 
D)  Fourth 
A)  First 
B)  Second 
C)  Third 
D)  Fourth

Question 13

What is the term used for the process of providing basic information about the hospitality organization that must be known by all staff members?

Accepted Answer

A)  Training 
B)  Orientation 
C)  Adaptation 
D)  Interviewing 
A)  Training 
B)  Orientation 
C)  Adaptation 
D)  Interviewing

Question 14

Managers should solicit feedback about orientation and induction sessions so the sessions can be

Accepted Answer

A)  improved in quality. 
B)  produced in less time. 
C)  delivered more frequently. 
D)  expanded in length and content. 
A)  improved in quality. 
B)  produced in less time. 
C)  delivered more frequently. 
D)  expanded in length and content.

Question 15

The two final orientation-related activities that take place after general new-employee orientation sessions are completed are

Accepted Answer

A)  training and coaching. 
B)  career planning and promotion path development. 
C)  departmental induction and orientation follow-up. 
D)  performance assessment and productivity evaluation. 
A)  training and coaching. 
B)  career planning and promotion path development. 
C)  departmental induction and orientation follow-up. 
D)  performance assessment and productivity evaluation.

Question 16

What should be an organization's centralized source of information detailing its policies, benefits, and employment practices?

Accepted Answer

A)  Induction plan 
B)  Mission statement 
C)  Employee handbook 
D)  Orientation checklist 
A)  Induction plan 
B)  Mission statement 
C)  Employee handbook 
D)  Orientation checklist

Question 17

To be of greatest value, an organization's employee handbook

Accepted Answer

A)  must be kept current. 
B)  should be developed with employee input. 
C)  must be placed in each employee's personal file. 
D)  should be reviewed with employees during weekly staff meetings. 
A)  must be kept current. 
B)  should be developed with employee input. 
C)  must be placed in each employee's personal file. 
D)  should be reviewed with employees during weekly staff meetings.

Question 18

In a large hospitality organization, an effective orientation program requires coordination between HR specialists and

Accepted Answer

A)  vendors. 
B)  employees. 
C)  business owners. 
D)  department heads. 
A)  vendors. 
B)  employees. 
C)  business owners. 
D)  department heads.

Question 19

What is true about the way most employees adjust to their new employment situations?

Accepted Answer

A)  They adjust in similar ways. 
B)  Their adjustment varies based on age. 
C)  Their adjustment varies based on race. 
D)  Their adjustment varies based on gender. 
A)  They adjust in similar ways. 
B)  Their adjustment varies based on age. 
C)  Their adjustment varies based on race. 
D)  Their adjustment varies based on gender.

Question 20

Which topic would likely be addressed in detail in a new employee orientation program?

Accepted Answer

A)  Pay rates 
B)  Dress codes 
C)  Career paths 
D)  Expansion plans 
A)  Pay rates 
B)  Dress codes 
C)  Career paths 
D)  Expansion plans

Induction is the process of providing new employees with basic information that everyone in their department must know and that

A mission statement explains what an organization seeks to accomplish and

What is the most likely result if a significant difference exists between what new employees perceive about an organization and what they actually experience?

Who would be most responsible for developing an organization's mission statement?

How will new employees perceive managers who exhibit a lack of planning and preparation for the employee's first day at work?

Which HR tool would best help employees know where they fit into the reporting relations that are in place at their new work sites?

What piece of information that is of interest to all new employees would likely be included in an orientation kit?

In most cases, who is the individual in a large hotel best qualified to develop an employee induction program?

Employers should make it clear to employees that the organization's handbook

What is an example of a piece of information that would likely be found in one of a restaurant's employee induction programs?

When should senior management personally greet new employees?

At what step, in the four-step employee adaptation process, do employees have basic perceptions and attitudes about their new work and their new organization?

What is the term used for the process of providing basic information about the hospitality organization that must be known by all staff members?

Managers should solicit feedback about orientation and induction sessions so the sessions can be

The two final orientation-related activities that take place after general new-employee orientation sessions are completed are

What should be an organization's centralized source of information detailing its policies, benefits, and employment practices?

To be of greatest value, an organization's employee handbook

In a large hospitality organization, an effective orientation program requires coordination between HR specialists and

What is true about the way most employees adjust to their new employment situations?

Which topic would likely be addressed in detail in a new employee orientation program?

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Planning Training Programs

Delivering and Evaluating Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters

Exam 5: Employee On-Boarding: Orientation and Induction

Induction is the process of providing new employees with basic information that everyone in their department must know and that

A mission statement explains what an organization seeks to accomplish and

What is the most likely result if a significant difference exists between what new employees perceive about an organization and what they actually experience?

Who would be most responsible for developing an organization's mission statement?

How will new employees perceive managers who exhibit a lack of planning and preparation for the employee's first day at work?

Which HR tool would best help employees know where they fit into the reporting relations that are in place at their new work sites?

What piece of information that is of interest to all new employees would likely be included in an orientation kit?

In most cases, who is the individual in a large hotel best qualified to develop an employee induction program?

Employers should make it clear to employees that the organization's handbook

What is an example of a piece of information that would likely be found in one of a restaurant's employee induction programs?

When should senior management personally greet new employees?

At what step, in the four-step employee adaptation process, do employees have basic perceptions and attitudes about their new work and their new organization?

What is the term used for the process of providing basic information about the hospitality organization that must be known by all staff members?

Managers should solicit feedback about orientation and induction sessions so the sessions can be

The two final orientation-related activities that take place after general new-employee orientation sessions are completed are

What should be an organization's centralized source of information detailing its policies, benefits, and employment practices?

To be of greatest value, an organization's employee handbook

In a large hospitality organization, an effective orientation program requires coordination between HR specialists and

What is true about the way most employees adjust to their new employment situations?

Which topic would likely be addressed in detail in a new employee orientation program?

Introduction to Human Resources in the Hospitality Industry

The Legal Environment of Human Resources Management

Human Resources Management: Policies and Procedures

Employee On-Boarding: Recruitment and Selection

Planning Training Programs

Delivering and Evaluating Training Programs

Compensation Programs

Performance Management and Appraisal

Employee Health and Safety

Critical Issues in Human Resources Management

Human Resources in Evolving Hospitality Organizations

Filters