Question 1

Eric's management position gives him the right to delegate work to others and to expect them to complete it.This is called ________.

Accepted Answer

A) responsibility 
B) accountability 
C) span of control 
D) authority 
E) unity of command 
A) responsibility 
B) accountability 
C) span of control 
D) authority 
E) unity of command

Question 2

Refer to the Scenario below to answer the question that follows.
Departmentalization at Art & Craft Depot (Scenario)
John is president of a chain of stores called Art & Craft Depot.He is aware that the structure of his organization must change in order to compete more effectively in today's global marketplace.However,he is not sure which structure would work best for his company.His company is currently organized under the following departments: accounting,human resources,sales,purchasing,and distribution.However,there are other choices available.He has considered reorganizing around their primary product groups: silk flowers,art supplies,craft supplies,pottery,and fabric.However,equally important are the different types of clients they serve,including homemakers,artists,interior decorators,industrial display contractors,and art schools.The business is growing,and they now have stores in six provinces across Canada.Furthermore,his customers seldom shop for just one type of item.For example,a customer who buys flowers will frequently purchase a vase and other supplies that are required to create a full floral arrangement.This means that individual customers often shop in several merchandise areas of the store.
-If Art & Craft Depot was able to organize its structure based on customer flow,it would be using ________ departmentalization.

Accepted Answer

A) product 
B) process 
C) functional 
D) geographical 
E) customer 
A) product 
B) process 
C) functional 
D) geographical 
E) customer

Question 3

Accountability is the obligation or expectation to perform any assigned duties.

Accepted Answer

A) True 
 B)False

Question 4

A soap company that features a bath soap department,a laundry detergent department,and a dish soap department is using which of the following?

Accepted Answer

A) process departmentalization 
B) functional departmentalization 
C) product departmentalization 
D) customer departmentalization 
A) process departmentalization 
B) functional departmentalization 
C) product departmentalization 
D) customer departmentalization

Question 5

The trend in recent years has been toward a smaller span of control.This trend is consistent with managers' efforts to reduce costs and increase flexibility.

Accepted Answer

A) True 
 B)False

Question 6

Vertical boundaries separate employees by their rank in an organization.

Accepted Answer

A) True 
 B)False

Question 7

Organizational design and organizational structure mean the same thing.

Accepted Answer

A) True 
 B)False

Question 8

Refer to the Scenario below to answer the question that follows.
Departmentalization at Art & Craft Depot (Scenario)
John is president of a chain of stores called Art & Craft Depot.He is aware that the structure of his organization must change in order to compete more effectively in today's global marketplace.However,he is not sure which structure would work best for his company.His company is currently organized under the following departments: accounting,human resources,sales,purchasing,and distribution.However,there are other choices available.He has considered reorganizing around their primary product groups: silk flowers,art supplies,craft supplies,pottery,and fabric.However,equally important are the different types of clients they serve,including homemakers,artists,interior decorators,industrial display contractors,and art schools.The business is growing,and they now have stores in six provinces across Canada.Furthermore,his customers seldom shop for just one type of item.For example,a customer who buys flowers will frequently purchase a vase and other supplies that are required to create a full floral arrangement.This means that individual customers often shop in several merchandise areas of the store.
-The current structure of Art & Craft Depot is based on ________ departmentalization.

Accepted Answer

A) process 
B) product 
C) geographical 
D) customer 
E) functional 
A) process 
B) product 
C) geographical 
D) customer 
E) functional

Question 9

In which of the following organizational structures is empowerment most crucial?

Accepted Answer

A) bureaucratic 
B) simple 
C) functional 
D) team-based 
E) traditional 
A) bureaucratic 
B) simple 
C) functional 
D) team-based 
E) traditional

Question 10

Staff authority is the ability to direct the work of any employee who does not have a higher rank in the organization.

Accepted Answer

A) True 
 B)False

Question 11

When an employee in a matrix structure finishes a project,she goes back to her functional department.

Accepted Answer

A) True 
 B)False

Question 12

A mechanistic organization is characterized by rigid departmentalization,a clear chain of command,and high formalization.

Accepted Answer

A) True 
 B)False

Question 13

Responsibility refers to the rights inherent in a managerial position.

Accepted Answer

A) True 
 B)False

Question 14

A learning organization is one that has developed ________.

Accepted Answer

A) training programs to educate its employees 
B) the capacity to adapt and change 
C) significant market entry barriers to deter competitors 
D) a sustainable competitive advantage that is easy to maintain 
E) intelligent systems to automate the most routine tasks 
A) training programs to educate its employees 
B) the capacity to adapt and change 
C) significant market entry barriers to deter competitors 
D) a sustainable competitive advantage that is easy to maintain 
E) intelligent systems to automate the most routine tasks

Question 15

Customer departmentalization groups jobs on the basis of product or customer flow.

Accepted Answer

A) True 
 B)False

Eric's management position gives him the right to delegate work to others and to expect them to complete it.This is called ________.

Accountability is the obligation or expectation to perform any assigned duties.

A soap company that features a bath soap department,a laundry detergent department,and a dish soap department is using which of the following?

The trend in recent years has been toward a smaller span of control.This trend is consistent with managers' efforts to reduce costs and increase flexibility.

Vertical boundaries separate employees by their rank in an organization.

Organizational design and organizational structure mean the same thing.

In which of the following organizational structures is empowerment most crucial?

Staff authority is the ability to direct the work of any employee who does not have a higher rank in the organization.

When an employee in a matrix structure finishes a project,she goes back to her functional department.

A mechanistic organization is characterized by rigid departmentalization,a clear chain of command,and high formalization.

Responsibility refers to the rights inherent in a managerial position.

A learning organization is one that has developed ________.

Customer departmentalization groups jobs on the basis of product or customer flow.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Operations Management

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters

Exam 5: Organizational Structure and Design

Eric's management position gives him the right to delegate work to others and to expect them to complete it.This is called ________.

Accountability is the obligation or expectation to perform any assigned duties.

A soap company that features a bath soap department,a laundry detergent department,and a dish soap department is using which of the following?

The trend in recent years has been toward a smaller span of control.This trend is consistent with managers' efforts to reduce costs and increase flexibility.

Vertical boundaries separate employees by their rank in an organization.

Organizational design and organizational structure mean the same thing.

In which of the following organizational structures is empowerment most crucial?

Staff authority is the ability to direct the work of any employee who does not have a higher rank in the organization.

When an employee in a matrix structure finishes a project,she goes back to her functional department.

A mechanistic organization is characterized by rigid departmentalization,a clear chain of command,and high formalization.

Responsibility refers to the rights inherent in a managerial position.

A learning organization is one that has developed ________.

Customer departmentalization groups jobs on the basis of product or customer flow.

Managers and Management

Environmental Contraints on Managers

Planning and Strategic Management

Decision Making

Operations Management

Human Resource Management

Leadership

Motivating Employees

Understanding Groups and Teams

Foundations of Control

Managing Innovation and Change

Filters