Question 1

In process-focused facilities,utilization of facilities is low.

Accepted Answer

A) True 
 B)False

Question 2

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 3

What is the link between focused processes and specialization? What kinds of focus are possible?

Accepted Answer

Focused processes are a means of obtaini

Question 4

Process redesign:

Accepted Answer

A) is the fundamental rethinking of business processes. 
B) is sometimes called process reengineering. 
C) tries to bring about dramatic improvements in performance. 
D) often focuses on activities that cross functional lines. 
E) all of the above 
A) is the fundamental rethinking of business processes. 
B) is sometimes called process reengineering. 
C) tries to bring about dramatic improvements in performance. 
D) often focuses on activities that cross functional lines. 
E) all of the above

Question 5

The crossover point is that production quantity where:

Accepted Answer

A) variable costs of one process equal the variable costs of another process. 
B) fixed costs of a process are equal to its variable costs. 
C) total costs equal total revenues for a process. 
D) total costs for one process equal total costs for another process. 
E) the process no longer loses money. 
A) variable costs of one process equal the variable costs of another process. 
B) fixed costs of a process are equal to its variable costs. 
C) total costs equal total revenues for a process. 
D) total costs for one process equal total costs for another process. 
E) the process no longer loses money.

Question 6

A(n)________ uses symbols to analyze the movement of people or material.

Accepted Answer

The answer of A(n)________ uses symbols to analyze the movement...

Question 7

Production technology has had a major impact on services,but as yet there has been little reduction in service labor requirements.

Accepted Answer

A) True 
 B)False

Question 8

Bridget is considering how to get to work over the summer.She has two options.Option A is to buy a seasonal bus pass for $100.Option B is to pay $.25 for each ride.Identify the fixed and variable costs for each option.If she has to ride both to and from work,how many days of work would it take for the seasonal pass to cost the same amount as Option B?

Accepted Answer

Option A: VC = 0 FC = 100
Option B: VC =

Question 9

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Question 10

Value-stream mapping:

Accepted Answer

A) is a variation of time-function mapping. 
B) examines the supply chain to determine where value is added. 
C) extends time function mapping back to the supplier. 
D) starts with the customer and works backwards. 
E) All of the above are true. 
A) is a variation of time-function mapping. 
B) examines the supply chain to determine where value is added. 
C) extends time function mapping back to the supplier. 
D) starts with the customer and works backwards. 
E) All of the above are true.

Question 11

Which of the following are all strategies for improving productivity in services?

Accepted Answer

A) separation,self-service,automation,and scheduling 
B) lean production,strategy-driven investments,automation,and process focus 
C) reduce inventory,reduce waste,reduce inspection,and reduce rework 
D) high interaction,mass customization,service factory,and just-in-time 
E) process focus,repetitive focus,product focus,and mass customization focus 
A) separation,self-service,automation,and scheduling 
B) lean production,strategy-driven investments,automation,and process focus 
C) reduce inventory,reduce waste,reduce inspection,and reduce rework 
D) high interaction,mass customization,service factory,and just-in-time 
E) process focus,repetitive focus,product focus,and mass customization focus

Question 12

The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart.

Accepted Answer

A) True 
 B)False

Question 13

In mass service and professional service,the operations manager should focus extensively on:

Accepted Answer

A) automation. 
B) equipment maintenance. 
C) sophisticated scheduling. 
D) human resources. 
E) cost-cutting initiatives. 
A) automation. 
B) equipment maintenance. 
C) sophisticated scheduling. 
D) human resources. 
E) cost-cutting initiatives.

In process-focused facilities,utilization of facilities is low.

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

What is the link between focused processes and specialization? What kinds of focus are possible?

Process redesign:

The crossover point is that production quantity where:

A(n)________ uses symbols to analyze the movement of people or material.

Production technology has had a major impact on services,but as yet there has been little reduction in service labor requirements.

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Value-stream mapping:

Which of the following are all strategies for improving productivity in services?

The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart.

In mass service and professional service,the operations manager should focus extensively on:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Exam 7: Process Strategy

In process-focused facilities,utilization of facilities is low.

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

What is the link between focused processes and specialization? What kinds of focus are possible?

Process redesign:

The crossover point is that production quantity where:

A(n)________ uses symbols to analyze the movement of people or material.

Production technology has had a major impact on services,but as yet there has been little reduction in service labor requirements.

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Value-stream mapping:

Which of the following are all strategies for improving productivity in services?

The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart.

In mass service and professional service,the operations manager should focus extensively on:

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters