Question 1

Teams will make decisions by __________ when discussion leads to one alternative being favored by most members and the others members agree to support it.

Accepted Answer

The answer of Teams will make decisions by __________ when...

Question 2

In decision by lack of response, one idea after another is suggested without any discussion taking place. When the team finally accepts an idea, all others have been bypassed and discarded by simple lack of response rather than by critical evaluation.

Accepted Answer

A) True 
 B)False

Question 3

Inter-team dynamics are relationships between groups cooperating and competing with one another.

Accepted Answer

A) True 
 B)False

Question 4

Role overload occurs when a person is uncertain about his or her role in a job or on a team.

Accepted Answer

A) True 
 B)False

Question 5

Groupthink can be avoided by having the leader express his/her opinion for a particular course of action.

Accepted Answer

A) True 
 B)False

Question 6

All of the following statements about majority rule are true EXCEPT:

Accepted Answer

A)  formal voting may take place or members may be polled to find the majority viewpoint. 
B)  all group members will feel successful as a result of the majority rule. 
C)  some people will feel like "winners" and others will feel like "losers" when the final vote is tallied. 
D)  the very process of voting can create coalitions. 
E)  this method parallels the democratic political system and is often used without awareness of its potential problems. 
A)  formal voting may take place or members may be polled to find the majority viewpoint. 
B)  all group members will feel successful as a result of the majority rule. 
C)  some people will feel like "winners" and others will feel like "losers" when the final vote is tallied. 
D)  the very process of voting can create coalitions. 
E)  this method parallels the democratic political system and is often used without awareness of its potential problems.

Question 7

Which of the following statements does the best job of reinforcing positive "ethics" norms?

Accepted Answer

A)  "In our department, people are always looking for better ways of doing things." 
B)  "People on this committee are good listeners and actively seek out the ideas and opinions of others." 
C)  "We try to make fair and just decisions, and we expect others to do the same." 
D)  "On our team, people always try to work hard." 
E)  "It is a tradition around here for people to stand up for the company when others criticize it unfairly." 
A)  "In our department, people are always looking for better ways of doing things." 
B)  "People on this committee are good listeners and actively seek out the ideas and opinions of others." 
C)  "We try to make fair and just decisions, and we expect others to do the same." 
D)  "On our team, people always try to work hard." 
E)  "It is a tradition around here for people to stand up for the company when others criticize it unfairly."

Question 8

With regards to the sequence of steps in the team-building process which of the following is correct?

Accepted Answer

A)  Establishing a team mission statement; team goal setting; data gathering and analysis; implementing team goals; and evaluation of results 
B)  Planning for team effectiveness; data gathering and analysis; establishment of team goals and objectives; implementing team goals; and evaluation of results 
C)  Establishing a team mission statement; team cohesiveness training; data gathering and analysis; actions to improve team functioning; and implementing team goals 
D)  Planning for team effectiveness; team goal setting; implementing team goals, evaluation of results; and reassessment of team goals 
E)  Problems or opportunity in team effectiveness; data gathering and analysis; planning for team improvements; actions to improve team functioning; and evaluation of results 
A)  Establishing a team mission statement; team goal setting; data gathering and analysis; implementing team goals; and evaluation of results 
B)  Planning for team effectiveness; data gathering and analysis; establishment of team goals and objectives; implementing team goals; and evaluation of results 
C)  Establishing a team mission statement; team cohesiveness training; data gathering and analysis; actions to improve team functioning; and implementing team goals 
D)  Planning for team effectiveness; team goal setting; implementing team goals, evaluation of results; and reassessment of team goals 
E)  Problems or opportunity in team effectiveness; data gathering and analysis; planning for team improvements; actions to improve team functioning; and evaluation of results

Question 9

Decision by __________ is being used when a chairperson, leader, or manager makes a decision for the team.

Accepted Answer

The answer of Decision by __________ is being used when...

Question 10

Which of the following techniques does not increase group or team cohesiveness?

Accepted Answer

A)  Getting agreement 
B)  Increasing team diversity 
C)  Making the team smaller 
D)  Isolating the team from other teams 
E)  Rewarding team results 
A)  Getting agreement 
B)  Increasing team diversity 
C)  Making the team smaller 
D)  Isolating the team from other teams 
E)  Rewarding team results

Question 11

All of the following statements regarding role ambiguity are true EXCEPT:

Accepted Answer

A)  to do any job well in a group, people need to know what is expected of them. 
B)  in a new group or team situation, role ambiguities may create problems as members find that their work efforts are wasted or unappreciated by others. 
C)  even in mature groups and teams, the failure of members to share expectations and listen to one another may create a lack of understanding. 
D)  role ambiguity cannot be managed through awareness of role dynamics and their causes. 
E)  being asked to do too much or too little as a team member can create problems. 
A)  to do any job well in a group, people need to know what is expected of them. 
B)  in a new group or team situation, role ambiguities may create problems as members find that their work efforts are wasted or unappreciated by others. 
C)  even in mature groups and teams, the failure of members to share expectations and listen to one another may create a lack of understanding. 
D)  role ambiguity cannot be managed through awareness of role dynamics and their causes. 
E)  being asked to do too much or too little as a team member can create problems.

Question 12

All of the following are part of four common forms of role conflict EXCEPT:

Accepted Answer

A)  intrasender role conflict. 
B)  extrasender role conflict. 
C)  intersender role conflict. 
D)  person-role conflict. 
E)  interrole conflict. 
A)  intrasender role conflict. 
B)  extrasender role conflict. 
C)  intersender role conflict. 
D)  person-role conflict. 
E)  interrole conflict.

Question 13

A leader can establish positive norms within groups and teams by acting as a positive role model, reinforcing and rewarding desired behaviors, selecting members who can and will perform, and providing support and training for members.

Accepted Answer

A) True 
 B)False

Question 14

Which of these is NOT appropriate in creating a high-performing team?

Accepted Answer

A)  Communicating high-performance standards 
B)  Having members spend time together 
C)  Creating a sense of urgency 
D)  Setting a clear/challenging direction 
E)  Ensuring that new information is kept to a minimum to avoid information overload 
A)  Communicating high-performance standards 
B)  Having members spend time together 
C)  Creating a sense of urgency 
D)  Setting a clear/challenging direction 
E)  Ensuring that new information is kept to a minimum to avoid information overload

Question 15

With regards to decision-making, what should the best teams do?

Accepted Answer

A)  Let the smartest person in the group make most of the decisions. 
B)  Stay together as a group all of the time because they work well together. 
C)  Take decisions spontaneously, without much discussion. 
D)  Not limit themselves to just one decision-making method, using it over and over again regardless of circumstances. 
E)  Not encourage exchange of ideas. 
A)  Let the smartest person in the group make most of the decisions. 
B)  Stay together as a group all of the time because they work well together. 
C)  Take decisions spontaneously, without much discussion. 
D)  Not limit themselves to just one decision-making method, using it over and over again regardless of circumstances. 
E)  Not encourage exchange of ideas.

Question 16

When groupthink occurs in highly cohesive groups, poor decisions may result from the members' tendencies to do all of the following EXCEPT:

Accepted Answer

A)  being unwilling to criticize one another's ideas and suggestions. 
B)  underemphasizing agreement. 
C)  desiring to hold the group together. 
D)  underemphasizing critical discussion. 
E)  seeking to avoid unpleasant circumstances. 
A)  being unwilling to criticize one another's ideas and suggestions. 
B)  underemphasizing agreement. 
C)  desiring to hold the group together. 
D)  underemphasizing critical discussion. 
E)  seeking to avoid unpleasant circumstances.

Question 17

Which of the following statements about improving team processes is NOT accurate?

Accepted Answer

A)  Team members must be prepared to handle more members. 
B)  As more and more jobs are turned over to teams, special problems relating to team processes may arise. 
C)  As more and more traditional supervisors are being asked to function as team leaders, special problems relating to team processes may arise. 
D)  Effective teams have no further need, after team-building, for leadership efforts to improve team processes. 
E)  Team members must be prepared to handle disagreements on rules and responsibilities 
A)  Team members must be prepared to handle more members. 
B)  As more and more jobs are turned over to teams, special problems relating to team processes may arise. 
C)  As more and more traditional supervisors are being asked to function as team leaders, special problems relating to team processes may arise. 
D)  Effective teams have no further need, after team-building, for leadership efforts to improve team processes. 
E)  Team members must be prepared to handle disagreements on rules and responsibilities

Question 18

Behaviors that harm the team process like talking too much about irrelevant matters are called __________.

Accepted Answer

disruptive

Question 19

All of the following statements about group norms are correct EXCEPT:

Accepted Answer

A)  in order for a task force to operate effectively, group norms regarding attendance at meetings, punctuality, and preparedness are needed. 
B)  groups also commonly have norms regarding how to deal with supervisors, colleagues, and customers. 
C)  norms for establishing guidelines for honesty and ethical behaviors are important for groups to discuss. 
D)  norms should be identified by the management team only. 
E)  norms are expressed in everyday conversations. 
A)  in order for a task force to operate effectively, group norms regarding attendance at meetings, punctuality, and preparedness are needed. 
B)  groups also commonly have norms regarding how to deal with supervisors, colleagues, and customers. 
C)  norms for establishing guidelines for honesty and ethical behaviors are important for groups to discuss. 
D)  norms should be identified by the management team only. 
E)  norms are expressed in everyday conversations.

Question 20

In a continuous improvement approach to team building, the team members commit themselves to monitoring group developments and accomplishments on an ongoing basis and making the day-to-day changes needed to ensure team effectiveness.

Accepted Answer

A) True 
 B)False

Teams will make decisions by __________ when discussion leads to one alternative being favored by most members and the others members agree to support it.

In decision by lack of response, one idea after another is suggested without any discussion taking place. When the team finally accepts an idea, all others have been bypassed and discarded by simple lack of response rather than by critical evaluation.

Inter-team dynamics are relationships between groups cooperating and competing with one another.

Role overload occurs when a person is uncertain about his or her role in a job or on a team.

Groupthink can be avoided by having the leader express his/her opinion for a particular course of action.

All of the following statements about majority rule are true EXCEPT:

Which of the following statements does the best job of reinforcing positive "ethics" norms?

With regards to the sequence of steps in the team-building process which of the following is correct?

Decision by __________ is being used when a chairperson, leader, or manager makes a decision for the team.

Which of the following techniques does not increase group or team cohesiveness?

All of the following statements regarding role ambiguity are true EXCEPT:

All of the following are part of four common forms of role conflict EXCEPT:

A leader can establish positive norms within groups and teams by acting as a positive role model, reinforcing and rewarding desired behaviors, selecting members who can and will perform, and providing support and training for members.

Which of these is NOT appropriate in creating a high-performing team?

With regards to decision-making, what should the best teams do?

When groupthink occurs in highly cohesive groups, poor decisions may result from the members' tendencies to do all of the following EXCEPT:

Which of the following statements about improving team processes is NOT accurate?

Behaviors that harm the team process like talking too much about irrelevant matters are called __________.

All of the following statements about group norms are correct EXCEPT:

In a continuous improvement approach to team building, the team members commit themselves to monitoring group developments and accomplishments on an ongoing basis and making the day-to-day changes needed to ensure team effectiveness.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters

Exam 8: Teamwork and Performance

Teams will make decisions by __________ when discussion leads to one alternative being favored by most members and the others members agree to support it.

In decision by lack of response, one idea after another is suggested without any discussion taking place. When the team finally accepts an idea, all others have been bypassed and discarded by simple lack of response rather than by critical evaluation.

Inter-team dynamics are relationships between groups cooperating and competing with one another.

Role overload occurs when a person is uncertain about his or her role in a job or on a team.

Groupthink can be avoided by having the leader express his/her opinion for a particular course of action.

All of the following statements about majority rule are true EXCEPT:

Which of the following statements does the best job of reinforcing positive "ethics" norms?

With regards to the sequence of steps in the team-building process which of the following is correct?

Decision by __________ is being used when a chairperson, leader, or manager makes a decision for the team.

Which of the following techniques does not increase group or team cohesiveness?

All of the following statements regarding role ambiguity are true EXCEPT:

All of the following are part of four common forms of role conflict EXCEPT:

A leader can establish positive norms within groups and teams by acting as a positive role model, reinforcing and rewarding desired behaviors, selecting members who can and will perform, and providing support and training for members.

Which of these is NOT appropriate in creating a high-performing team?

With regards to decision-making, what should the best teams do?

When groupthink occurs in highly cohesive groups, poor decisions may result from the members' tendencies to do all of the following EXCEPT:

Which of the following statements about improving team processes is NOT accurate?

Behaviors that harm the team process like talking too much about irrelevant matters are called __________.

All of the following statements about group norms are correct EXCEPT:

In a continuous improvement approach to team building, the team members commit themselves to monitoring group developments and accomplishments on an ongoing basis and making the day-to-day changes needed to ensure team effectiveness.

Introducing Organizational Behavior

Diversity, Personality, and Values

Perception, Attribution, and Learning

Emotions, Attitudes, and Job Satisfaction

Motivation

Motivation and Performance

The Nature of Teams

Decision Making and Creativity

Conflict and Negotiation

Communication

Power and Politics

The Leadership Process

Leadership Traits and Behavioral Styles

Organizational Culture

Organizational Structures

Filters