Exam 1: Using Operations to Compete

One form of strategic alliance is the ________,in which two firms agree to cooperate to produce a product or service together.

The Gap,Inc.has targeted teenagers and young adults needing casual clothes and,for its GapKids stores,the parents or guardians of infants through 12-year-olds.This is an example of:

A business focusing on increasing the efficiency of its operations is more directly addressing:

Table 1.1 You are the Production Manager for the toy manufacturing process at the ABC Company. -Use the information provided in Table 1.1.An example of an external customer is:

Quickly filling a customer's order is evidence of:

List and briefly describe five differences between services and manufacturing.Provide examples to illustrate your arguments.

Contact with the customer is usually higher in a manufacturing process than in a service process.

Name the three competitive priorities for time and give an example of each.

The details of weekly output and input for a fabrication process are as follows: output is 400 units,with a standard selling price of $100 per unit.For the week,total labor costs are: 10 workers at 40 hours for the week,paid $15 per hour.Total material costs for the 400 units are $5,000.Weekly overhead is charged at the rate of 1.5 times the labor costs.What is the multifactor productivity for the week?

The first three cars I bought all fell apart around 50,000 miles.It was called planned obsolescence and no one seemed to care until companies entered the market that promised 70,000,then 80,000,and finally 100,000 warranties.What sets a great car apart from a good one now is not the quality,which is assumed,but performance,safety and fuel economy.A car that can achieve all three is highly sought after.In the automotive market,performance,safety and fuel economy are sterling examples of:

The Burdell Company makes tee shirts on an assembly line that works 5 days per week and uses 5 workers.Over the past 4 weeks,the line has produced 16,000 shirts.The line's productivity for the 4-week period is:

A firm once made purchasing decisions based on which supplier had the lowest cost.But once cash flow was healthy,purchasing decisions were made based on which company could provide the goods and services the fastest.In this case,delivery speed is clearly the order qualifier.

Operations management refers to the systematic design,direction,and control of ________ that transform ________ into products and services.

A process produces 5000 units of output that yield $6 per unit.Resources contributed to this output are 200 hours of labor at $15 per hour,materials at $700 and overhead at $300.What is the labor productivity?

A strategy that focuses on the competitive priorities of delivery speed and development speed is ________.

What are some disadvantages of globalization?

Explain what an operations strategy is and the importance of competitive priorities.Give an example from an organization (public or private,manufacturing or service).

Regardless of how departments like Accounting,Engineering,Finance,and Marketing function in an organization,they are all linked together through:

Which of the following would be considered an advantage of global competition?

A process involves transforming inputs into outputs.