Deck 12: Interpersonal Relationships: Family and Workplace

Question 1

Pierre, in the marketing department, needs to talk with Francine, from research and development, in order to complete his marketing plan.What kind of communication is involved when coworkers at the same level of the organization exchange information?

A)upward communication
B)downward communication
C)horizontal communication
D)outward communication

Answer 1

C

Question 2

Jordan and Taylor are married and raising one child.Both Jordan and Taylor are deeply committed to their family but value their independence, each pursuing their individual goals and openly expressing themselves without being pressured to conform.Fitzpatrick, Ritchie, and Koerner would label their family communication pattern as

A)consensual.
B)protective.
C)pluralistic.
D)laissez-faire.

Answer 2

C

Question 3

Abdul, his parents, his grandmother, and his uncle Hassid all live together.What type of family is this?

A)natural family
B)blended family
C)extended family
D)family of origin

Answer 3

C

Question 4

What dimension of the circumplex model of family interaction is characterized by emotional bonding and feelings of togetherness?

A)adaptability
B)cohesion
C)structure
D)communication

Question 5

The Pelz effect research finds that subordinates

A)were more satisfied in their jobs when they felt their immediate supervisor had influence on decisions made at higher levels.
B)prefer supervisors who treat them as equals.
C)distrust supervisors who have personal relationships with other subordinates.
D)are more likely to follow the direction of a supervisor who leads by example rather than by edict.

Question 6

Which of the following workplace values and functions is related to workplace friends helping to manage the stress and challenges unique to a person's job, such as a hostile boss, cutbacks in hours, or working overtime?

A)retention
B)organizational change
C)organizational enhancement
D)social support

Question 7

Which skill for improving family communication is involved when family members schedule discussions, acknowledge the other's viewpoint, moderate emotions, and know when to get help or when to give up?

A)Take time to talk about relationships and feelings.
B)Listen actively and clarify the meaning of messages.
C)Support and encourage one another.
D)Use productive strategies for managing conflict, stress, and change.

Question 8

Janice has filed a sexual harassment claim against her boss.She accuses him of demanding sex in return for his approval of her promotion.What type of harassment is this called?

A)quid pro quo
B)post hoc ergo proctor hoc
C)argumentum ad hominem
D)hostile environment

Question 9

Which skill for improving family communication is involved when family members ask questions, reflect content and feelings, and perception-check to clarify the meaning of messages?

A)Take time to talk about relationships and feelings.
B)Listen actively and clarify the meaning of messages.
C)Support and encourage one another.
D)Use productive strategies for managing conflict, stress, and change.

Question 10

Single-parent families represent _______ of the families in the United States today.

A)20 percent
B)34 percent
C)41 percent
D)55 percent

Question 11

Several women in the parts department are making a claim of sexual harassment against the parts' manager.They claim he does nothing about the nude photographs of women hanging on the wall or the sexist remarks made by their male coworkers.They argue that he is allowing a situation to occur that is demeaning or offensive.What type of sexual harassment is this called?

A)quid pro quo
B)hostile environment
C)sexual aggravation
D)sexual predation

Question 12

Ramon has some important information to pass along to his subordinates, which will require immediate action.Which of the following methods would be the best way to communicate with his subordinates?

A)e-mail
B)written memos
C)face-to-face with written follow-up
D)written memos with oral follow-ups

Question 13

Heidi and Gunther live with their biological parents.What type of family is this?

A)natural family
B)blended family
C)extended family
D)single-parent family

Question 14

According to Virginia Satir, the largest single factor determining the kinds of relationships we make with others is

A)good family communication.
B)the category or type of family we grew up in.
C)the adaptability lessons we learned from our family.
D)the ages of the children relative to the ages of the parents.

Question 15

According to Fitzpatrick, Ritchie, and Koerner, the degree to which a family pushes all members to agree to the same set of beliefs, values, and attitudes represents its ________ orientation.

A)other
B)conversation
C)conformity
D)support

Question 16

The board met and agreed to some changes in operating procedures and performance benchmarks.This new policy must now be communicated to subordinates and disseminated throughout the company.What kind of communication is involved when information flows from those higher up in an organization to those of lower rank?

A)downward
B)upward
C)horizontal
D)outward

Question 17

Chang's divorced father married Gretchen's divorced mother.They all live in the same house.What type of family is this?

A)natural family
B)blended family
C)extended family
D)family of origin

Question 18

A marketing manager communicating with customers about a new product line is an example of which type of workplace communication?

A)upward
B)downward
C)horizontal
D)outward

Question 19

Rashid has regular meetings with his boss to inform him of productivity, quality control issues, and potential labor problems.In what kind of communication is Rashid engaging with his boss?

A)downward
B)upward
C)horizontal
D)outward

Question 20

Bill is the biological son of Ed and Marilyn, who divorced when Bill was three years old.For two years, Bill and Marilyn lived alone.Then, when Bill was five, Bill and Marilyn moved in to Jeff's home with Jeff and his three children when Jeff and Marilyn got married.In order, Bill's family type changed from

A)natural to single-parent to blended.
B)traditional to single-parent to extended.
C)nuclear to blended to extended.
D)natural to blended to extended.

Question 21

Outward communication involves the organization communicating its message out to consumers.

Question 22

Leader-member exchange theory suggests that relationships between supervisors and subordinates vary in type and quality, but are quite different from those outside work.

Question 23

The level of conformity is the degree to which the family emphasizes embracing the same values, attitudes, and beliefs.

Question 24

Horizontal communication involves the flow of communication from employee to employer.

Question 25

A nuclear family and a natural family are two terms for the same family type.

Question 26

Homosexual couples do not meet the definition of a family provided by your textbook.

Question 27

Sam and Woody are both bartenders at a local tavern.The communication between them would be considered outward.

Question 28

Employees who describe more person-centered communication (PCC)by their boss also report stronger leader-member relationships and higher job satisfaction.

Question 29

Sexual harassment that seeks to exchange sexual favors for something the employee wants is called creating a hostile environment.

Question 30

Today, around 10 percent of all American families consist of a working father and a stay-at- home mother.

Question 31

According to the circumplex model of family interaction, the dimension of adaptability ranges from chaotic to rigid.

Question 32

According to leader-member exchange theory (LMX), which of the following relationship types is less formal and is characterized by free-flowing information?

A)supervisory relationships
B)competitor relationships
C)upward relationships
D)leadership relationships

Question 33

Regardless of the current status of your family, you have only one family of origin.

Question 34

Most employers try to discourage grapevine communication because it gets in the way of productivity.

Question 35

The three basic dimensions of the circumplex model of family interaction are

A)adaptability, cohesion, and communication.
B)adaptability, communication, and values.
C)communication, structure, and adaptability.
D)structure, cohesion, and values.

Question 36

According to Fred Jablin, when subordinates perceived their supervisors as supportive, the Pelz effect was particularly strong in creating a sense of openness and satisfaction.

Question 37

Edgar's family has always been open and all members of the family have been encouraged to discuss whatever topics they feel are important.The degree to which Edgar's family members are encouraged to discuss any topic is known as which of the following?

A)cohesion
B)level of conformity
C)adaptability
D)level of conversation

Question 38

Dale and Donna have been married for over twenty years.When they got married, Donna took Dale's last name.Dale works at a local car factory and Donna takes care of the home.On Sunday, they always go shopping together for the week.They argue occasionally, but generally like spending time together and are comfortable meeting each other's needs.The type of marriage relationship they have is most like which of the following?

A)traditional
B)independent
C)separate
D)mixed

Question 39

The extended family only includes individuals who are related by marriage or kinship..

Question 40

Everything in the circumplex model of family interaction is influenced by

A)communication.
B)adaptability.
C)cohesion.
D)values.

Question 41

Explain leader-member exchange (LMX)theory.

Question 42

Margie has been told by her boss that, if she does not "put out," she will never see that promotion to manager she wants.Identify and define what type of harassment this is, as well as the other type of harassment discussed in the textbook.

Question 43

Briefly describe upward, downward, horizontal, and outward communication in organizations.

Question 44

Ashley is 17 years old.Her parents are frustrated by her selfish and destructive behavior: She occasionally skips school; she neglects her chores at home, including her bedroom and pets; she drains the car of gas "cruising" with her friends; she talks on her cell phone almost constantly; and she pushes the boundaries of her curfew consistently.Using John Gottman's set of suggestions for handling conflict, recommend a plan of action for Ashley's parents in dealing with her behavior.

Question 45

Define the circumplex model of family interaction, and explain how it can be used to describe the dynamics of functional and dysfunctional families.

Question 46

Differentiate between the dimensions of conformity and conversation within the family communication patterns model.

Question 47

Use the research reported in your textbook to evaluate the communication qualities of a family with which you are familiar.

Question 48

Define family and identify the type of family in which you were raised by applying the makeup of your family to the definitions in your textbook.

Question 49

Using the research of Schaefer and Tudor, explain the guidelines that those involved in workplace romance should follow.

Question 50

Darlene and Bill have always been firm disciplinarians.Family has always come first in every decision.They expect their children to be well behaved and obey the rules.Their oldest boy is now 17 years old and is displaying some alarming behaviors.He is increasingly argumentative, refuses to do his chores, and consistently violates curfew.When grounded or punished with loss of privileges, he says he doesn't care.Use the circumplex model of family interaction to explain what you think is going on in this family and what might be done about it.