Deck 14: Managing Change

Question 1

The first phase of planned change, unfreezing, involves

A) helping employees see that a change is needed.
B) convincing participants that change will benefit them in some way.
C) explaining to participants the negative consequences of not changing.
D) increasing participants' willingness to make the change a success.
E) all of the above

Answer 1

E

Question 2

The first step in overcoming resistance to change is to

A) empower employees to act on a vision of change.
B) ensure understanding of the reasons why change is being resisted.
C) decide on strategies for overcoming resistance to change.
D) establish a group of leaders to guide the change process.
E) none of the above

Answer 2

B

Question 3

External reinforcers are utilized when

A) managers perceive the change as not working in their favor.
B) managers encourage employees by predicting that desired positive results will occur.
C) the demands of a change situation are matched with the best approach to understanding resistance.
D) there is a shared commitment to the need for organizational change.
E) a and b only

Answer 3

E

Question 4

Compared to transformational leaders, transactional leaders

A) tend to be visionaries.
B) are concerned about developing an overall mission.
C) are entrepreneurs.
D) are more concerned with setting goals versus tackling day-to-day tasks.
E) are concerned with the outcome of the actions and focus on everyday activities.

Question 5

Which of the following best explains the refreezing stage?

A) Plan for visible performance improvements.
B) Encourage and reward risk-taking and nontraditional ideas.
C) Institutionalize changes in the organizational culture.
D) Revise systems, structures, or procedures that hinder change.
E) Celebrate employees who are involved in improvements.

Question 6

Which of the following can be a strategy to overcome resistance to change?

A) Engage in extensive communication.
B) Encourage those involved to help design and implement the changes.
C) Bargain to offer incentives in return for an agreement to change.
D) Influence resistant parties by providing them with benefits they desire.
E) All of the above

Question 7

Which of the following "resistance to change" situations would be best resolved by using co-optation?

A) Participants in the organization are afraid of change.
B) The participants in the organization are not receptive to authority.
C) The participants in the organization want certain benefits.
D) The participants in the organization do not perceive a sense of urgency.
E) None of the above

Question 8

Which of the following statements is false?

A) Transformational leaders are change agents.
B) People tend to resist change because breaking habits is difficult.
C) The refreezing stage is when new values and beliefs are instilled in the culture so employees view the changes not as something new but as a normal and integral part of how the organization operates.
D) Celebrating short-term accomplishments helps boost the credibility of the change process and renew the commitment and enthusiasm of employees.
E) None of the above

Question 9

Which of the following is a reason why people resist change?

A) Nontraditional ideas are being rewarded.
B) They see the big picture for the entire organization.
C) They have been given knowledge as to what will be expected of them.
D) People focus on how they will be affected personally.
E) c and d only