Deck 7: Quality

Question 1

An example of an external failure cost is:

A)returns to suppliers.
B)warranty costs.
C)lost labor.
D)scrap and rework costs.
E)returns to suppliers and lost labor.

Answer 1

B

Question 2

ISO 9001: 2015:

A)provides common quality standards across all sectors of the United States economy.
B)was established by the International Supply Organization to focus quality efforts on supplier relationships.
C)defines the requirements a quality system must meet but does not dictate how they should be met.
D)was developed and first issued in the United States,and later adopted worldwide.
E)was designed to recognize U.S.organizations that excel in quality achievements and quality management.

Answer 2

C

Question 3

The characteristic of a service that has the greatest impact on the ability to define,measure and control service quality is:

A)degree of tangibility.
B)nature of the demand.
C)monetary value of the service.
D)degree of repetitiveness.
E)direction of the service.

Answer 3

A

Question 4

The match between a commercially available material,good or service and the intended function is known as:

A)quality.
B)best buy.
C)suitability.
D)reliability.
E)functionality.

Question 5

A sampling technique that is based on the cumulative effect of information that every additional item in the sample adds as it is inspected is called:

A)random sampling.
B)100 percent testing.
C)cumulative sampling.
D)sequential sampling.
E)additive testing.

Question 6

Quality improvement programs for goods are initiated by a desire to:

A)achieve ISO 9001 certification.
B)achieve ISO 14001 certification.
C)eliminate incoming inspection.
D)reduce incoming inspection.
E)increase prices.

Question 7

Supply may contribute to the containment of the costs of poor quality by addressing:

A)appraisal costs.
B)internal costs.
C)external costs.
D)prevention costs.
E)appraisal costs,internal costs,external costs and prevention costs.

Question 8

Lean quality management philosophy is based on:

A)maximizing customer value.
B)minimizing waste.
C)statistical process control (SPC).
D)maximizing customer value and minimizing waste.
E)maximizing customer value,minimizing waste and statistical process control (SPC).

Question 9

Quality control in services is:

A)more difficult for standardized services delivered by low-skilled workers.
B)performed exactly the same for small,medium,and large service providers.
C)more difficult for customized services delivered by highly skilled workers.
D)especially difficult if the service is a combination of tangible and intangible.
E)most easily done on the buyer's premises after the service is delivered.

Question 10

The best type of inspection to use is:

A)dependent on the nature of the purchase.
B)100 percent inspection.
C)sequential sampling.
D)continuous sampling.
E)carried out by a commercial testing laboratory.