Deck 6: C: Listening

Question 1

The process of making guesses about your partner's thoughts and feelings and then rephrasing what you think he or she has said is referred to as

A) echoing.
B) paraphrasing.
C) critical thinking.
D) mind-reading.

Answer 1

B

Question 2

Brad is thought of as a valuable member of his presentation group. During their meetings, he is usually the one who keeps the group members focused on the task they are trying to accomplish rather than becoming sidetracked by gossip or irrelevant details. We would describe Brad as which type of listener?

A) people-oriented
B) action-oriented
C) management-oriented
D) time-oriented

Answer 2

B

Question 3

The part of the listening process in which the listener focuses his or her attention on a particular message or sound is referred to as

A) selecting.
B) attending.
C) understanding.
D) remembering.

Answer 3

B

Question 4

Which of the following is not one of the steps in the listening process?

A) selecting
B) attending
C) critiquing
D) responding

Question 5

After a long and disappointing day at work, Jackie vents her frustration to her husband. "I can't believe I worked so hard for so long on this proposal and I'm not even going to get the chance to present it. I'll get no credit at all." Instead of hearing the frustration and hurt in her voice, Jackie's husband only hears the problem-instead of offering support, he offers her advice. "Next time you ought to get it in writing in advance that you'll get to make the pitch." We would characterize her husband's listening behavior as

A) monopolistic listening.
B) selective listening.
C) pseudolistening.
D) insensitive listening.

Question 6

Which of the following statements is not true of gendered listening behaviors according to the research cited in the textbook?

A) Men are less likely to respond publicly with intense emotion.
B) Women are more likely to nod and smile while listening.
C) Women are more likely to offer verbal encouragers like "really?" or "go on."
D) Men are more likely to engage in pseudolistening behaviors.
Answer Key

Question 7

When Jason and his roommate Adrian get into a minor disagreement over the charges on their cable bill, Jason is so certain that Adrian is trying to weasel out of paying for the on-demand movies he rented that he doesn't even hear Adrian when he asks whether it's possible Jason's cousin ordered the movies when she was visiting a few weeks earlier. We would characterize Jason's listening behavior as ________ listening.

A) monopolistic
B) insensitive
C) selective
D) apprehensive

Question 8

During class, your goal as a listener is to comprehend the basic ideas, concepts, and theories communicated to you by your professors. We would characterize this type of listening as

A) critical listening.
B) empathic listening.
C) appreciative listening.
D) informational listening.

Question 9

You find yourself in a bind. You went to your sociology class to turn in your paper, but you still need to do a final review for the Spanish test in your next class. Ultimately, you end up making eye contact and nodding your head while your sociology professor lectures, but instead of listening you're reviewing Spanish vocabulary words in your head. We would characterize your listening behavior as

A) monopolistic listening.
B) selective listening.
C) pseudolistening.
D) insensitive listening.

Question 10

The type of listening that would be most important for you to employ if you were at a car dealership listening to a salesperson attempt to sell you a vehicle would be

A) appreciative listening.
B) empathic listening.
C) critical listening.
D) informational listening.

Question 11

While talking on the phone with your friend, you are confronted with competing stimuli including the sounds of the television and your brother and sister playing a game in the living room. You choose the sound of your friend's voice over those other sounds. This process is referred to as

A) selecting.
B) attending.
C) hearing.
D) understanding.

Question 12

Which of the following statements is true of listening barriers?

A) Deaf people are unable to listen.
B) Hearing does not decline with age.
C) Multitasking interferes with listening.
D) It's easier to listen when the subject is uninteresting.

Question 13

The physiological process of perceiving sound is best associated with which of the following terms?

A) listening
B) hearing
C) attending
D) selecting

Question 14

The state of uneasiness, anxiety, fear, or dread associated with a listening opportunity is referred to as

A) audience reservation.
B) listening apprehension.
C) receiver interference.
D) listener avoidance.

Question 15

Critical listeners who carefully evaluate what they hear are referred to as

A) people-oriented listeners.
B) action-oriented listeners.
C) content-oriented listeners.
D) time-oriented listeners.