Deck 11: B: Communicating in Organizations

Question 1

An approach to managing organizations that likens organizations to machines, with a focus on maximizing efficiency, is called the

A) human resources approach.
B) classical management approach.
C) human relations approach.
D) systems approach.

Answer 1

B

Question 2

Which of the following forms of communication would be considered to have the greatest media richness?

A) a text message conversation
B) a televised speech
C) a telephone conversation
D) a face-to-face conversation

Answer 2

D

Question 3

The degree to which a particular channel is communicative is referred to as

A) channel richness.
B) communication richness.
C) media richness.
D) transactional richness.

Answer 3

C

Question 4

When he walked into the real estate agent's office, Phillip saw a wall of photographs. In the first, he saw his agent as a child with her parents on the day they bought their first home and, in another, he saw her with her children on the day they bought their first home. Moving on, he saw photograph after photograph of his agent with other families standing outside the homes she helped them to purchase. The last frame on the wall had no photo, but instead a message inside the glass that said, "I look forward to the day you and I can be photographed outside your first home." These photographs are a form of _______ that told Phillip what his agent's office was all about-a lifetime commitment to helping people accomplish their dreams.

A) organizational assimilation
B) organizational storytelling
C) organizational fictionalizing
D) organizational metaphor

Question 5

The experiment done at Western Electric's Hawthorne plant in Cicero, Illinois, which found that workers were more productive when they received attention from the management, illustrates the power of which approach to managing an organization?

A) human resources approach
B) classical management approach
C) human relations approach
D) systems approach

Question 6

On his first day on the job, Calvin was assigned a mentor. His mentor's job was to introduce him to the other members of the office, and meet him for lunch once a week for the first three months that he was on the job to ensure Calvin was learning what to do and how to do it in their organizational culture. The mentor's job was to help Calvin through which process?

A) organizational hero worship
B) organizational storytelling
C) organizational acculturation
D) organizational assimilation

Question 7

In the systems approach to organizational management, ______ refers to an organization's ability to be aware of its own imbalances and problems.

A) openness
B) adaptability
C) awareness
D) regulation

Question 8

A(n) _______________ is a group with a formal governance and structure.

A) institution
B) organization
C) network
D) problem-solving group

Question 9

An organization's unique set of beliefs, values, norms, and ways of doing things is referred to as its

A) organizational hierarchy.
B) organizational structure.
C) organizational culture.
D) organizational context.

Question 10

Many organizations now engage in ____________, or the monitoring of employees to see how they're using technologies such as e-mail, the Internet, and instant messaging.

A) surveillance
B) spying
C) scanning
D) entrapping

Question 11

__________ is negative communication that may include sarcasm, name-calling, ridicule, and insults.

A) Contempt
B) Criticism
C) Defensiveness
D) Stonewalling

Question 12

The approach to managing an organization, which considers the unique needs of the individual members of the organization as well as the organization as a whole, is referred to as the

A) human resources approach.
B) classical management approach.
C) human relations approach.
D) systems approach.

Question 13

When Tammy was ready to return to work after her maternity leave, she sat down with her supervisor. Tammy had been working a fifty-hour per week schedule and traveling two weekends per month for business meetings, but her supervisor offered her the chance to work from home two days per week and to conduct most of her meetings with out-of-town clients over conference calls. This is an example of a program that would provide employees with ___________ to help them achieve success.

A) burnout
B) work-life balance
C) organizational assimilation
D) human relations

Question 14

A(n) __________ is a seasoned, respected member of an organization who serves as a role model for a less experienced individual, which we call his or her ________.

A) observer; actor
B) mentor; protégé
C) leader; follower
D) supervisor; supervisee

Question 15

The unethical practice of shipping in cheap labor from neighboring countries is referred to as

A) outsourcing.
B) insourcing.
C) human trafficking.
D) globalization.

Question 16

Evan chose to leave his job after it became too uncomfortable and frustrating for him. Evan is Jewish, and he reached the breaking point when some of his coworkers replaced the menorah he had on his desk with a nativity scene. This was just one example of the ____________ he experienced that made him feel like an unwelcome outsider in the organization.

A) sexual harassment
B) racist language
C) harassment
D) channel discrepancy
Answer Key