Deck 3: Planning and Goal Setting

Question 1

A system by which employees jointly determine specific performance goals with their supervisors,where progress toward goals is periodically reviewed,and rewards are allocated on the basis of this progress is:

A)management by objectives.
B)goal setting.
C)visioning.
D)management review.
E)achievement mapping.

Answer 1

A

Question 2

Formalized planning became very popular in the:

A)1970s.
B)1960s.
C)1980s.
D)1990s.

Answer 2

B

Question 3

In formal planning the following are major arguments EXCEPT FOR:

A)planning focuses supervisor's attention on today's survival,not on tomorrow's competition.
B)plans can't be developed for a dynamic environment.
C)planning may create rigidity.
D)formal plans can't replace intuition and creativity.

Answer 3

A

Question 4

Supervisors frequently have to create programs for their department that are nonrecurring undertakings requiring a set of integrated plans to:

A)achieve fair standards.
B)achieve budgetary control.
C)accomplish their objectives.
D)perform repetitive tasks.
E)perform routine decision making.

Question 5

Organizational planning that includes the establishment of overall goals and positioning an organization's products or services against the competition is referred to as:

A)short-term planning.
B)strategic planning.
C)long-term planning.
D)tactical planning.

Question 6

A bar graph with time on the horizontal axis and activities to be scheduled on the vertical axis is a:

A)graphic analysis.
B)flow chart.
C)PERT diagram.
D)quality control checkpoint.
E)Gantt chart.

Question 7

In almost any discussion of performance by supervisors in an organization,the focus will generally turn to the topic of:

A)strategic planning.
B)acquisitions and mergers.
C)productivity.
D)informal discussion.
E)strategic objectives.

Question 8

Plans that can be used over and over again by managers faced with recurring activities are:

A)procedural.
B)self-directing and self-controlling applications.
C)standing.
D)single-use.
E)production bottlenecks.

Question 9

Tactical planning for management is defined as:

A)procedures for broad applications for line managers.
B)specific details on how overall goals are to be achieved.
C)specific policies for the overall operation of the firm.
D)broad details on specific goals to be achieved.
E)specific applications or rules for plant operations.

Question 10

The following are common ingredients in a goal setting program EXCEPT FOR:

A)time limits.
B)goal specificity.
C)participation.
D)standing plans.
E)performance feedback.

Question 11

Output per labor hour expressed as the ratio of output divided by labor + capital + material is called:

A)re-engineering of work.
B)bottom-up planning.
C)employee empowerment.
D)span of control.
E)productivity.

Question 12

The time dimension of intermediate-term planning is approximately:

A)5 -10 years.
B)1 month to 1 year.
C)10 - 15 years.
D)0 - 30 days.
E)1 - 5 years.

Question 13

Long-term plans cover a period of in excess of five years and tend to be developed by:

A)sales directors.
B)supervisors.
C)operative employees.
D)top executives.
E)middle-level managers.

Question 14

Goal setting makes objectives:

A)standing.
B)positive.
C)unattainable.
D)specific.
E)operational.

Question 15

When supervisors are confronted by recurring problems,because they are simple to follow and ensure consistency,a ________ is created.

A)procedure
B)standard
C)policy
D)program
E)rule

Question 16

Single-use plans are designed for a:

A)specific event and activity.
B)broad event and activity.
C)critical event and activity.
D)broad activity or time period.
E)specific activity or time period.

Question 17

The series of steps a supervisor would utilize in responding to a recurring problem with employees is a:

A)procedure.
B)mission statement.
C)rule.
D)single-use plan.
E)policy.

Question 18

Standing plans allow managers to:

A)create production bottlenecks.
B)save time.
C)promote narrow spans-of-control.
D)be ineffective.
E)create downsizing.

Question 19

A numerical plan that expresses anticipated results in dollar terms for a specific time period and that may be used as a planning guide as well as a control device:

A)budget.
B)ordinal plan.
C)nominal plan.
D)revenue forecast.

Question 20

"We promote from within whenever possible" is a:

A)procedure.
B)rule.
C)mission statement.
D)policy.
E)single-use plan.

Question 21

A supervisor's responsibility includes the ability to establish and set policy for the organization.

Question 22

In the goal setting process,providing regular feedback on employee performance and tying rewards to the achievement of objectives act to stimulate employee motivation.

Question 23

In contrast to policies,procedures are not specific;and like policies,they provide consistency.

Question 24

For the most part,tactical planning is done at what level of management?

A)Sales directors
B)Supervisors`
C)Operative Employees
D)Middle Managers
E)Top Management

Question 25

The central theme in traditional objective-setting was that objectives were set at the top and then broken down into subgoals for each level in the organization.

Question 26

Budgets tend to be like a planning guide containing a control mechanism for a supervisor.

Question 27

The process of initiating a business venture,organizing the necessary resources,and assuming the risks and rewards is referred to as:

A)leadership
B)entrepreneurship
C)business planning
D)strategic planning

Question 28

A Gantt chart visually shows a supervisor what has to be done to complete a job and to assess whether it is ahead,behind,or on schedule.

Question 29

Formal planning means specific goals are formulated and never reduced to writing but simply communicated.

Question 30

Research indicates that effective supervisors behave in ways that lead to superior employee performace,but supervisors are better at communicating:

A)low expectations.
B)high expectations.
C)disappointment.
D)satisfaction.
E)surprise.

Question 31

Planning occurs in three time frames which are listed below EXCEPT:

A)long-term plans.
B)short-term plans.
C)quick-term plans.
D)intermediate-term plans.

Question 32

Which factor is not a component in the productivity formula?

A)Materials
B)Output
C)Labor
D)Capital
E)Input

Question 33

A strategic planning and management system used to translate and align business activities to the vision statement of a business after review of the company's financial processes,customer processes,internal processes,and innovation/growth processes is referred to as:

A)vision quest.
B)game plan.
C)process scorecard.
D)balanced scorecard.
E)retrieval plan.

Question 34

Strategic planning would be implemented when developing expense budgets and employee work schedules.

Question 35

Strategic planning tends to be developed by first-level management.

Question 36

A written document that identifies the enterpreneur's vision and describes the strategy and operations of a new venture by laying out the proposed goals and activities is a(n):

A)decision tree.
B)business plan.
C)strategic plan.
D)operating plan.
TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.

Question 37

Goal setting works and it can help supervisors be more effective supervisor for which of the following reasons:

A)gives clarity and direction in jobs.
B)increases employee involvement,commitment,and motivation.
C)minimizes politics in performance appraisals and reward allocations.
D)all of the above.
E)none of the above.

Question 38

The following are factors as to why productivity in America has risen over the last 30 years EXCEPT:

A)less customer oriented.
B)reducing inefficiencies.
C)focusing heavily on quality.
D)introducing technological improvements.
E)more quality oriented.

Question 39

All supervisors,irrespective of their level in the organization,should plan.But the type of planning they do tends to vary with their level in the organization,and the planning they do will differ in several ways.

Question 40

The evidence on entrepreneurial personalities leads to all of the following conclusions EXCEPT:

A)The cultural context in which individuals were raised will have an effect.
B)People with this personality thrive under the rules,regulations and controls imposed by bureaucracies.
C)People with this personality are not likely to be contented,productive employees in the typical large corporation.
D)The challenges and conditions inherent in starting one's own business mesh well with this personality.