Deck 6: Controlling

Question 1

An important component for supervisors in running an effective department is:

A)preparation of financial statements.
B)budget planning.
C)human resource planning.
D)tactical planning.
E)strategic planning.

Answer 1

B

Question 2

In the control application,what supervisors measure determines what:

A)employees will attempt to emphasize.
B)leadership style is exhibited.
C)form of employee empowerment is undertaken.
D)reactive stimuli are implemented.
E)job specialization is undertaken.

Answer 2

A

Question 3

Run charts of sample averages with statistically determined upper and lower limits are:

A)control charts.
B)production bottlenecks.
C)Pareto diagrams.
D)plot diagrams.
E)scatter diagrams.

Answer 3

A

Question 4

The type of diagrams that are used to depict the causes of a certain problem and for grouping them according to common categories such as machinery,materials,methods,personnel,finances,or
Management are:

A)scatter diagrams.
B)control charts.
C)cause-effect diagrams.
D)systems diagrams.
E)flow charts.

Question 5

The following are examples of preventive controls EXCEPT FOR:

A)hiring and training employees.
B)providing employees with "code of ethics" cards.
C)break-even analysis.
D)inspection of raw materials.
E)practicing fire drills.

Question 6

Expenditures for materials that go directly into the creation of a product or service are called:

A)indirect labor costs.
B)direct labor costs.
C)maintenance costs.
D)raw material costs.
E)utility costs.

Question 7

The type of diagrams that illustrate the relationship between two variables such as height and weight or the hardness of a ballbearing and its diameter are:

A)control charts.
B)re-engineering work process.
C)scatter diagrams.
D)empowerment diagrams.
E)production schedules.

Question 8

The final step in the control process is:

A)tightening standards.
B)smoothing average cost.
C)correcting deviations.
D)correcting standards.
E)re-engineering of the work process.

Question 9

A primary concern for supervisors is to control the following costs EXCEPT FOR:

A)raw material costs.
B)utility costs.
C)direct labor costs.
D)break-even analysis.
E)waste costs.

Question 10

The type of control that is enacted while the work is being done where management can correct problems before they get out of hand or become too costly is:

A)preventive control.
B)feedback control.
C)steering control.
D)concurrent control.
E)yes and no control.

Question 11

The step in the control function that determines the degree of variation between actual performance and the standard is the:

A)measuring step.
B)job description.
C)job specification.
D)comparing step.
E)collaborative step.

Question 12

The type of control that anticipates and prevents undesirable outcomes is:

A)basic corrective action.
B)preventive control.
C)concurrent control.
D)feedback control.
E)corrective control.

Question 13

Expenditures for labor that are directly applied in the creation or delivery of the product or service are called:

A)raw material costs.
B)fixed costs.
C)supportive supplies costs.
D)direct labor costs.
E)indirect labor costs.

Question 14

Visual representations of the sequence of events for a particular process are called:

A)cause-effect diagrams.
B)scatter diagrams.
C)control charts.
D)systems diagrams.
E)flow charts.

Question 15

Supervisors control the following areas EXCEPT FOR:

A)quality.
B)employer attendance.
C)costs.
D)inventories.
E)safety.

Question 16

In the control function,the type of measure that offers a greater comprehensiveness and conciseness is:

A)written reports.
B)personal observation.
C)diary logs.
D)oral reports.
E)subjective interpretation.

Question 17

The following are steps in the control process EXCEPT FOR:

A)comparing results with standards.
B)measuring actual performance.
C)developing standing plans.
D)taking corrective action.

Question 18

The type of control that provides feedback,after an activity is finished,in order to prevent any future deviation is:

A)preventive control.
B)corrective control.
C)break-even analysis.
D)contact control.
E)proactive control.

Question 19

A type of action that asks how and why performance deviated is called:

A)corporate downsizing.
B)profit diagrams.
C)Pareto charts.
D)basic corrective action.
E)break even analysis.

Question 20

The management function that is concerned with monitoring activities to ensure that they are being accomplished as planned and correcting any significant deviations is:

A)controlling.
B)setting objectives.
C)leading.
D)organizing.
E)planning.

Question 21

Supportive supplies costs are expenditures for necessary items that become part of the finished product or service.

Question 22

The characteristics of an effective control system include the following EXCEPT FOR:

A)economy.
B)timeliness.
C)inflexibility.
D)understandability.
E)reasonable criteria.

Question 23

Shipped in a container,a kanban is returned to the supplier when the container is opened,initiating the shipment of a second container that arrives just as the first container is emptied.

Question 24

For supervisors to benefit from the control information provided by computer monitoring systems and yet minimize the potential behavioral and legal drawbacks experts suggest that organizations do
The following:

A)monitor only those situations in which a legitimate business purpose is at stake.
B)have a written policy on monitoring posted,distributed to each employee,and acknowledged in writing by each employee.
C)tell current and new employees that they may be monitored.
D)all of the above.

Question 25

The following are areas of control efforts for management EXCEPT:

A)quality.
B)quantity.
C)costs.
D)inventories.
E)safety.

Question 26

Supervisors are routinely responsible for ensuring that adequate inventories of materials and supplies are available for activities under their jurisdiction.

Question 27

The following checklist is used by supervisor's in designing their unit's control system EXCEPT:

A)timeliness.
B)unreasonable criteria.
C)understandability.
D)flexibility.
E)economy.
TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.

Question 28

A process that emphasizes identifying mistakes that may have already occurred is called:

A)quality assurance.
B)quality control.
C)CAD/CAM.
D)kanban.
E)total quality management.

Question 29

If a supervisor implements a control before an activity commences,it is called correctional control.

Question 30

All the following are charts used to measure the statistical process EXCEPT:

A)cause-effect diagrams.
B)pie charts.
C)scatter diagrams.
D)control charts.
E)flowcharts.

Question 31

Which corrective action is described as "putting out fires"?

A)Long-term corrective action
B)Intermediate corrective action
C)Immediate corrective action
D)Basic corrective action

Question 32

Personal observation provides after the fact,personal insight of the actual activity being reviewed.

Question 33

A concept where Japanese suppliers ship parts to manufacturers in containers with a card slipped into a side pocket is called:

A)continuous improvement.
B)material requirement planning.
C)employee empowerment.
D)kanban.
E)re-engineering of the work process.

Question 34

Planning must precede application of the control process.

Question 35

Information acquired through statistical reports,that is,through conferences,meetings,one-to-one conversations,or e- and voice mail,help supervisors measure actual performance.

Question 36

A six-step program that can guide supervisors to reduce costs in their department includes the following EXCEPT FOR:

A)improve methods.
B)invest in employee training.
C)minimize waste.
D)do not update equipment.
E)level the work flow.

Question 37

Most of the control efforts of a supervisor are directed at one of five areas: costs,inventories,quality,safety,or employee performance.

Question 38

In recent years,sophisticated communication systems and computer software have made it impossible for a supervisor's control capability to potentially interfere with an employee's right to privacy.

Question 39

Effective controls must be flexible enough to adjust to adverse change or to take advantage of new opportunities.

Question 40

A system where inventory items arrive when they are needed in the production process instead of being stored in stock is called:

A)inventory control.
B)just-in-time inventory.
C)strategic planning.
D)production scheduling.
E)material requirement planning.