Deck 10: Communicating Effectively

Question 1

Behavior patterns that correspond to the positions individuals occupy in an organization are refered to as:

A)styles.
B)roles.
C)professions.
D)traits.
E)images.

Answer 1

B

Question 2

Effective communication means the transference and understanding of meaning.But you cannot know if someone has received your message and comprehended it in the way that you meant unless
You seek:

A)non-verbal communication.
B)one-way communication.
C)feedback.
D)informal communication.
E)the grapevine.

Answer 2

C

Question 3

Communication involves the transfer of meaning.However,for communication to be successful, the meaning must not only be imparted,but also:

A)integrated.
B)impartial.
C)encoded.
D)understood.
E)comprehensive.

Answer 3

D

Question 4

One advantage of using a written document for a supervisor is it would:

A)create an easy transformation that is fast and inefficient.
B)reduce ambiguity for recipients.
C)create uncertainty in the group.
D)often result in decision paralysis.
E)lead to risk aggressiveness.

Question 5

Some of the most meaningful communications aren't spoken,written,or transmitted on a computer. This type of communication is called:

A)verbal communication.
B)extrasensory perception.
C)nonverbal communication.
D)the grapevine.
E)oral communication.

Question 6

Since senders and receivers of communication each bring their own set of perceptual biases,the messages they seek to transfer are often subject to:

A)investigation.
B)distortions.
C)observation.
D)one-way communication.
E)corporate policy.

Question 7

Conditions that encourage and sustain rumors on the grapevine include the following EXCEPT FOR:

A)appointments of new bosses.
B)layoffs.
C)natural progression of earnings.
D)realignment of work assignments.
E)relocation of offices.

Question 8

The more ambiguous and complicated the message,the more the sender should rely on:

A)one-way communication between sender and receiver.
B)a rich communication medium.
C)stereotyping the message.
D)selected perception of the individual receiving the message.
E)feedback of the sender.

Question 9

Which of the following allows supervisors to transmit messages twenty-four hours a day?

A)Grapevine technique
B)E-mail and voice mail
C)Through the glass ceiling
D)Telecommuting
E)Informal discussion

Question 10

Obvious variables that influence the language people use and the definitions they give to words would include the following EXCEPT FOR:

A)education.
B)cultural background.
C)age.
D)ethnic background.

Question 11

The actual physical product of the sender's encoding is the:

A)feedback loop.
B)message.
C)medium.
D)channel.
E)response.

Question 12

The following are elements found in work situations that explain why rumors flourish in organizations EXCEPT FOR:

A)new clusters continually to be formed.
B)rumors emerging as a response to situations that are important to us.
C)ambiguity being present.
D)rumors emerging under conditions that arouse anxiety.

Question 13

Communication that addresses task-related issues and tends to follow the organization's authority chain is known as:

A)written communication.
B)informal communication.
C)formal communication.
D)oral communication.
E)complex communication.

Question 14

An employee who asks a colleague a question without any emphasis on his/her words demonstrates a lack of:

A)sincere appreciation.
B)verbal intonation.
C)socialization process.
D)social interacting.
E)social networking.

Question 15

Departmental reports that contain many detailed figures and facts are best conveyed:

A)through the socialization process.
B)verbally,because the receiver gets the information quicker.
C)informally in a social situation.
D)in writing,because of their complexity.
E)through an informal channel.

Question 16

Informal communication is:

A)communication moving in any direction,goes through authority levels,and doesn't satisfy social needs as it is to facilitate task accomplishments.
B)communication through the chain of command.
C)communications per written form only.
D)communication moving in a specific direction,goes through authority levels,and well satisfy social needs as it is to facilitate task accomplishments.
E)communication moving in any direction,skips authority levels,and is likely to satisfy social needs as it is to facilitate tasks accomplishments.

Question 17

The purposes of rumors include the following EXCEPT FOR:

A)signaling a sender's status or power.
B)creating noise as a communication barrier.
C)serving as a vehicle to organize group members into coalitions.
D)structuring and reducing anxiety.
E)making sense of limited or fragmented information.

Question 18

If a person does not have good listening skills,he/she is not going to get the full message as the:

A)sender meant to convey it.
B)communication channel was delivered.
C)message was sent by the receiver.
D)signal was interpreted by the receiver.
E)feedback was originated.

Question 19

The transference and understanding of meaning is an indication of:

A)effective communication.
B)bottom line approach to management.
C)achieving management by objectives.
D)industry-wide benchmarks.
E)competitive reaction.

Question 20

Supervisors address formal communication through identifying:

A)communication barriers.
B)task-related issues.
C)informal groups.
D)communication breakdowns.
E)the grapevine.

Question 21

A large part of oral communication is derived from verbal intonations.

Question 22

Which part of the communication process requires skill,attitudes,knowledge,and the social- cultural system?

A)Encoding
B)The receiver
C)Feedback
D)Decoding
E)The message

Question 23

A good deal of what passes as "poor communication" is nothing other than individuals purposely avoiding:

A)feedback to the sender.
B)nonverbal communication.
C)individual frame of reference.
D)honesty and openness.
E)communication stereotypes.

Question 24

Which one of these suggestions is not effective feedback?

A)Ensure understanding
B)Focus on specific behaviors
C)Keep feedback goal oriented
D)Keep feedback personal
E)Make feedback well timed
TRUE/FALSE.Write 'T' if the statement is true and 'F' if the statement is false.

Question 25

An effective supervisor should always be assertive no matter what the situation.

Question 26

The amount of information transmitted in a face-to-face conversation is considerably less than that received from reading a flier or a bulletin board.

Question 27

Which form of communication is more effective?

A)Nonverbal
B)Written
C)Electronic
D)Oral

Question 28

A supervisor who simplifies his/her language and considers the audience to whom the message is directed is:

A)matching words and actions.
B)tailoring language to the receiver.
C)constraining emotions.
D)learning to listen.
E)utilizing feedback.

Question 29

Understanding a message is improved by simplifying the language used in relation to the audience intended.

Question 30

Most barriers to effective communication can be overcome through the following EXCEPT FOR:

A)learn to listen.
B)positive selection diagnosis.
C)tailoring language to the receiver.
D)thinking first.
E)constraining emotions.

Question 31

Training designed to make people more open and self-expressive without being rude or thoughtless is known as:

A)assertiveness training.
B)T-group modification.
C)regressive behavior training.
D)role playing.
E)sensitivity training.

Question 32

Nonverbal clues are a form of feedback.

Question 33

People listen for meaning,instead of whether we agree or disagree with what is being said.

Question 34

There are four requirements for active listening.A behavior that would not apply to active listening would be:

A)intensity.
B)empathy.
C)acceptance.
D)unwillingness to take responsibility for completeness.

Question 35

All of these are grapevine patterns EXCEPT:

A)cluster.
B)two tier.
C)gossip.
D)probability.
E)single strand.

Question 36

By having a long-term implication,which is highly complex,you'll want to convey it orally rather than in written communication.

Question 37

The communication process has the following parts EXCEPT:

A)recording.
B)the message.
C)the channel.
D)decoding.
E)encoding.

Question 38

As organizations improve different role requirements or different members,they eliminate communication barriers.

Question 39

Formal communication addresses task-related issues and tends to follow the organization's authority chain.

Question 40

Oral communication tends to build trust with employees and creates a climate of openness and support.