Deck 12: Managing Diversity

Question 1

Traditional dimension of diversity can be acquired or changed throughout one's lifetime.

Answer 1

False

Question 2

Today's workforce is growing older with an average age of 40.8 years in 2006 and it is expected to increase to 42.1 years in 2016.

Answer 2

True

Question 3

Unfortunately, companies that foster a diverse workforce increases turnover, absenteeism, and the risk of lawsuits.

Answer 3

False

Question 4

According to MANAGER'S SHOPTALK in Chapter 12, Americans tend to be indecisive.

Question 5

Hispanics, African Americans, and Asian Americans together represent $2.3 trillion in annual purchasing power.

Question 6

According to the authors, State Farm Insurance is a leader in corporate diversity in the United States.

Question 7

The genuine efforts to accept and manage diverse people in North America are a phenomenon of the 1970s.

Question 8

According to MANAGER'S SHOPTALK in Chapter 12, Americans pay close attention to appearance.

Question 9

Today, organizations recognize that diversity is a business imperative and perhaps the single most important factor of the twenty-first century for organization performance.

Question 10

Traditional dimension of diversity such as work style, communication style, and educational or skill level are particularly relevant in the organizational setting.

Question 11

A diverse workforce is better able to anticipate and respond to changing consumer needs.

Question 12

In 2006, PepsiCo appointed its first female CEO.

Question 13

Discrimination is the tendency to view people who are different as being deficient.

Question 14

In 1970, Joseph Searles became the first African American member of the New York Stock Exchange.

Question 15

Age, race, and gender are included in the primary dimension of diversity.

Question 16

Homogeneous top management teams tend to be broadminded in their perspectives.

Question 17

According to the U.S. Census Bureau, 32 million people speak Spanish at home.

Question 18

Geographic location and religious beliefs are included in the inclusive dimension of diversity.

Question 19

Workforce diversity refers to hiring people from different geographic regions of the country but of same nationality.

Question 20

Managing diversity means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

Question 21

An organization which accommodates several subcultures, including employees who would otherwise feel isolated and ignored refers to pluralism.

Question 22

The belief that ethics are not absolute but instead need to be evaluated relative to the situation refers to ethnorelativism.

Question 23

The five major steps in implementing a change for a program to develop a truly diverse workplace is to: (1) change structures and policies, (2) focus on diversity recruiting, (3) establish mentor relationships, (4) accommodate special needs, and (5) offer training and education.

Question 24

By 2050, 50 percent of the entrants into the workforce will likely be women.

Question 25

A higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career is known as a sponsor.

Question 26

In 2005, according to the text, women employed full-time earned 81 cents for every dollar that men earned.

Question 27

Diversity-focused recruiting is the most common diversity initiative, according to a SHRM survey.

Question 28

A rigid, exaggerated, irrational belief associated with a particular group of people defines prejudice.

Question 29

A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture.

Question 30

Stereotype threat describes the psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting that he or she will not perform well on that task.

Question 31

Research indicates that women and minorities are more likely than men to develop mentoring relationships.

Question 32

Stereotyping is based on cultural differences verified by scientific research methods.

Question 33

Diversity training is special training which can help people become aware of their own biases and stereotypes, and is used by many organizations.

Question 34

Mentoring programs are not consistent with the Civil Rights Act of 1991 that requires the diversification of middle and upper management.

Question 35

The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.

Question 36

An invisible barrier that separates women and minorities from advancement to important lateral movement within the organization defines the glass ceiling.

Question 37

Recruitment, training and development, performance appraisals, and promotion are all components of organizing culture with regards to management challenges for a culturally diverse workforce.

Question 38

Most organizations make conscious effort to shift from pluralism perspective to one of monoculture.

Question 39

The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.

Question 40

In a recent survey, 37 percent of highly qualified women report that they voluntarily left or "opted-out" of the workforce at some point in their careers.

Question 41

Inclusive dimensions of diversity

A) have a greater impact than do primary dimensions.
B) are inborn.
C) can change throughout one's lifetime.
D) include such factors as gender.
E) none of these.

Question 42

Which of the following group of women is expected to grow the most in employment from 2006 to 2016?

A) Hispanic
B) African American
C) White
D) Asian
E) Native American

Question 43

____ is defined as all the ways in which people differ.

A) Multiplicity
B) Diversity
C) Seniority
D) Culture
E) Variation

Question 44

Inclusive dimensions of diversity include

A) income.
B) geographic location.
C) education.
D) family status.
E) all of these.

Question 45

Which of the following is not a dividend of workplace diversity?

A) Reduced costs associated with high turnover, absenteeism, and lawsuits.
B) Increased understanding of the marketplace.
C) Better use of employee talent.
D) Increased costs associated with high turnover, absenteeism, and lawsuits.
E) Enhanced quality of team problem solving.

Question 46

All of the following are changes that are reshaping our workforce EXCEPT

A) aging workforce.
B) growth in Hispanic and Asian workers.
C) minority purchasing power.
D) growth in foreign-born population.
E) younger workforce.

Question 47

Which of the following group of men is expected to grow the most in employment from 2006 to 2016?

A) Hispanic
B) Asian
C) African American
D) European
E) White

Question 48

Multicultural teams are made up of members from diverse national, racial, ethnic, and cultural backgrounds.

Question 49

All of these are inclusive dimensions of diversity EXCEPT

A) family.
B) religion.
C) income.
D) education.
E) sexual orientation.

Question 50

According to the U.S. Supreme Court, sexual harassment does not include harassment by the same sex.

Question 51

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act

Question 52

According to MANAGER'S SHOPTALK in chapter 12, which of the following is not a characteristic used to help foreign managers understand Americans?

A) Americans are formal.
B) Americans value punctuality.
C) Americans believe in work.
D) Americans are independent and individualistic.
E) Americans are competitive.

Question 53

Traditional dimensions of diversity include

A) income.
B) race.
C) parental status.
D) education.
E) religious beliefs.

Question 54

The average worker, today, is ____ than ever.

A) more likely to be married
B) younger
C) older
D) more likely to be male
E) uneducated

Question 55

Solicitation with the promise of reward is the highest level of sexual harassment.

Question 56

____ means creating a climate in which the potential advantages of diversity for organizational or group performance are maximized while the potential disadvantages are minimized.

A) Managing diversity
B) Maxi-Min approach
C) Managing differentiation
D) Advantageous approach
E) Maximum benefit approach

Question 57

Which of the following prohibits discrimination on the basis of race, color, religion, national origin, and sex?

A) Age Discrimination in Employment Act
B) Title VII of the Civil Rights Act of 1964
C) Equal Pay Act of 1963
D) Americans with Disabilities Act
E) Title VIII of the Civil Rights Act Amendment of 1972

Question 58

____ is a rigid, exaggerated, irrational belief associated with a particular group of people.

A) Label
B) Prejudice
C) Typecast
D) Discrimination
E) Stereotype

Question 59

All of the following are traditional dimensions of diversity EXCEPT

A) age.
B) sexual orientation.
C) religious beliefs.
D) physical ability.
E) all of these are primary dimensions of diversity.

Question 60

At Ernst & Young, ____ percent of senior leadership is still male.

A) 98 percent
B) 92 percent
C) 85 percent
D) 80 percent
E) 77 percent

Question 61

Which of the following groups has the largest wage gap between genders?

A) White
B) African American
C) Hispanic
D) European
E) Middle Eastern

Question 62

Most organizations ____ shift from a monoculture perspective to one of pluralism.

A) can never
B) naturally
C) must make a conscious effort to
D) can easily
E) are against a

Question 63

Which of the following means that an organization accommodates several subcultures?

A) Monoculturalism
B) Pluralism
C) Ethnorelativism
D) Geocentricism
E) Ethnocentrism

Question 64

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

A) primary culture.
B) preferred culture.
C) dominating culture.
D) monoculture.
E) pluralism.

Question 65

____ serves as invisible barriers to important lateral movement within the organization.

A) Barriers to entry
B) Affirmative action
C) Equal opportunity
D) The glass wall
E) The glass ceiling

Question 66

Pattie's Pancakes recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Pattie's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of

A) sensitivity training.
B) building a corporate culture that values diversity.
C) changing the current organizational design.
D) changing the current organizational structure.
E) none of these.

Question 67

The major steps involved in building a truly diverse workplace include

A) building a corporate culture that values diversity.
B) changing structures and policies so that they support diversity.
C) diversity training.
D) all of these.
E) building a corporate culture that values diversity and changing structures and policies so that they support diversity.

Question 68

TickTock Clock Corporation is attempting to develop a truly diverse workplace. TickTock's president assigned the human resources department the task of determining the demographics of the local area labor market. This is an attempt to change existing ____ within the organization.

A) cultures
B) structures and policies
C) developments
D) bureaucracies
E) training

Question 69

____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.

A) Typecast threat
B) Discriminatory threat
C) Labeling
D) Stereotype threat
E) Classified threat

Question 70

____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.

A) Balancing family priorities
B) Invisible minorities
C) Opt-out trend
D) Family commitment
E) Cost of diversity

Question 71

Trouser's Inc. top management is exclusively made up of older white males. Trouser's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience

A) cultural diversity.
B) the glass ceiling effect.
C) rapid promotion and advancement.
D) ethnorelativism.
E) all of these.

Question 72

An ethnocentric perspective leads to

A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.

Question 73

Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been

A) through targeted recruitment.
B) through affirmative action.
C) to develop mentoring relationships.
D) top management speeches.
E) to hire only white males.

Question 74

Women make up less than 16 percent of all Fortune 500 executives. This could be due to

A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.

Question 75

____ is the belief that groups are inherently equal.

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Monoculture

Question 76

____ reflects the belief that one's own group is superior to other groups.

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Regiocentrism

Question 77

A survey of Fortune 1000 companies conducted by the Center for Creative Leadership found that ____ percent of companies surveyed have formal policies against racism and sexism.

A) 35
B) 56
C) 79
D) 85
E) 91

Question 78

____ involves exposing traditional managers to nontraditional peers to help break down stereotypical beliefs.

A) Revelation
B) Exposure
C) Publicity
D) Innovative breakdown
E) Cultural barrier breakdown

Question 79

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely

A) a diverse organization.
B) an organization that encourages pluralism.
C) a monoculture.
D) geocentric.
E) minority-owned organization.

Question 80

Which of the following is an invisible barrier that separates women and minorities from top management positions?

A) The barrier to entry
B) Affirmative action
C) Equal opportunity
D) The glass ceiling
E) The glass wall