Deck 11: Developing Groups

Question 1

One of the appealing aspects of groups is that they represent ________,because what often cannot be achieved individually becomes possible through group action.

A)power
B)unity
C)togetherness
D)organization
E)representation

Answer 1

A

Question 2

Formal groups are work groups established outside the organization.

Answer 2

False

Question 3

Formal workgroups are not the same as teams because often they are comprised of individuals who sporadically interact but who have no ________ that requires joint efforts.

A)technical skills
B)common interest
C)collective commitment
D)responsibility
E)mutual respect

Answer 3

C

Question 4

Probably the most widespread norms in many organizations are related to levels of ________.

A)budget and control
B)hierarchy
C)employee wages
D)effort and performance
E)strategic planning

Question 5

What is a group and how does a formal group differ from an informal group?

Question 6

Work groups typically provide their members with explicit cues on ________.

A)union membership
B)when to request vacation
C)who is the group liaison
D)how hard to work
E)the supervisor's anniversary

Question 7

Groups which are natural formations that appear in the work environment in response to the need for social contact are called ________.

A)teams
B)informal groups
C)cliques
D)social groups
E)formal groups

Question 8

For many individuals their primary means of fulfilling their need for affiliation is ________.

A)off-the-job interactions
B)vacations
C)breaks
D)on-the-job interactions
E)lunch breaks

Question 9

Workgroups established by the organization and given designated work assignments and established tasks are called ________.

A)task force teams
B)teams
C)informal groups
D)groups
E)formal groups

Question 10

Norms dictate these things on the job EXCEPT ________.

A)amount of socializing allowed on the job
B)promptness or tardiness
C)absenteeism rates
D)output levels
E)honesty

Question 11

Supervisors are interested in the workings of informal groups because they can ________ and affect productivity in their departments.

A)disrupt the flow of work
B)complicate processes
C)shape the behavior of employees
D)cause work stoppages
E)become assertive

Question 12

The degree to which members are attracted to each other and are motivated to stay in a group is known as ________.

A)productivity
B)teaming
C)training
D)cohesiveness
E)integration

Question 13

Affiliation with groups helps an individual to feel stronger,have fewer ________ and be more resistant to threats.

A)personal issues
B)arguments
C)self-doubts
D)emotional crises
E)absences

Question 14

To understand and appreciate ________,three factors need to be considered: norms,cohesiveness,and emergent leadership.

A)groups
B)teams
C)formal teams
D)informal groups
E)formal groups

Question 15

For individuals with a high power need,groups can be a vehicle for ________.

A)commitment
B)communication
C)promotion
D)fulfillment
E)direct access

Question 16

Formal work groups are the same as teams.

Question 17

Two or more interacting and interdependent individuals who come together to achieve particular objectives are called ________.

A)a group
B)a formal group
C)an informal group
D)a formal team
E)an informal team

Question 18

Which of the following is NOT a reason why employees join groups?

A)security
B)self-esteem
C)affiliation
D)money
E)power

Question 19

A group is defined as two or more interacting and interdependent individuals who come together to achieve particular objectives.

Question 20

Cohesiveness is important because it has been found to be related to a group's ________.

A)identity
B)relationships
C)purpose
D)communication
E)productivity

Question 21

Supervisors can work effectively with emergent leaders in workgroups if they ________.

A)deny their influence
B)delegate tedious tasks to them
C)isolate them
D)build ties with them
E)reject their influence

Question 22

A unit with a set of common characteristics that lead to consistently high performance is known as a ________.

A)real team
B)team
C)working group
D)potential team
E)working team

Question 23

"Going in the right direction but has not yet established a sense of collective accountability" is the best way to describe a ________.

A)real team
B)team
C)working group
D)potential team
E)pseudo team

Question 24

Tending to be central links in the informal communication chain,important information reaches ________ early,and they pass on information to others.

A)supervisors
B)managers
C)pseudo leaders
D)emergent leaders
E)informal leaders

Question 25

The degree to which members are attracted to each other and are motivated to stay in the group is known as cohesiveness.

Question 26

When supervisors consistently reiterate formal departmental goals and make clear which behaviors are consistent with achieving those goals,________ become more readily evident.

A)personal associations
B)cliques
C)dysfunctional behaviors
D)informal groups
E)power alliances

Question 27

Teams fall into three categories;the purpose of one category is to ________.

A)confront
B)benchmark
C)advise
D)delegate
E)norm

Question 28

To perform effectively,a team requires all of types of skills including ________ skills.

A)Internet
B)writing
C)speaking
D)decision-making
E)organizing

Question 29

A group of individuals who interact primarily to share information and to make decisions to help each other perform within a given area of responsibility is known as a(n)________.

A)advisory committee
B)potential team
C)working group
D)real team
E)pseudo team

Question 30

Supervisors are most likely to be involved with teams that are created to ________.

A)manage
B)provide advice
C)select a new site
D)make or do things
E)benchmark competitors

Question 31

Cohesive groups may create special challenges for supervisors because members are unified.In global teams,however,cohesiveness is often more difficult to achieve because of ________.

A)mistrust and miscommunication
B)inaccuracies
C)distance from parent organization
D)cultural norms
E)time zone distance

Question 32

Emergent leaders have influence over members of all groups.

Question 33

Studies consistently show that a group's cohesiveness and productivity depend on the ________ they establish.

A)rules
B)attendance-related norms
C)performance-related norms
D)goals
E)time commitments

Question 34

Typically teams outperform individuals when the tasks being performed require multiple skills,judgment,and experience.

Question 35

Describe how group norms impact the performance of a group and explain what a supervisor can do when those norms hinder performance.

Question 36

The more ________ the group,the more its members will pursue its goals.

A)assertive
B)blended
C)cohesive
D)friendly
E)diverse

Question 37

A(n)________ is the product of negative synergy because of factors such as poor communication,antagonistic conflicts,and avoidance of responsibilities.

A)working group
B)advisory committee
C)potential team
D)pseudo team
E)real team

Question 38

How does a supervisor recognize an emergent leader?

Question 39

Groups and teams are not necessarily the same thing.Explain how a working group evolves into a real team.

Question 40

Broader than any specific goals,high-performing teams have a common and meaningful ________ that provides direction,momentum,and commitment for members.

A)job
B)plan
C)goal
D)purpose
E)task

Question 41

Before implementing teams,supervisors should carefully evaluate whether the work requires or will benefit from ________.

A)disorganization
B)collective effort
C)emergent leaders
D)pseudo leaders
E)challenges

Question 42

What can a supervisor do to overcome obstacles that face teams and help them reach their full potential?

Question 43

Nothing undermines enthusiasm for the team concept as quickly as the frustration of being an involuntary member of a team that has no focus.

Question 44

Teams provide the natural vehicle for employees to share ideas and ________.

A)train co-workers
B)be promoted
C)implement improvements
D)oversee change
E)encourage performance

Question 45

Continuous improvement requires management to encourage employees to ________ and to act on what the employees suggest.

A)share ideas
B)participate in teams
C)participate in training
D)work in groups
E)benchmark competitors

Question 46

Teams need to have all the complementary skills when they are formed.

Question 47

The best way to describe a pseudo team is "going in the right direction but not there yet."

Question 48

One thing supervisors can do to overcome obstacles in creating teams and to help teams reach their full potential is ________.

A)micromanage
B)macro-manage
C)discourage small wins
D)ignore skill gaps
E)create a clear purpose

Question 49

Effective teams contain a small number of people with complementary skills who are equally committed to a common purpose,goals,and working approach.

Question 50

Critical obstacles that can prevent teams from becoming high performing include which of the following?

A)mutual trust
B)small wins
C)external support
D)lack of trust
E)team-building training