Deck 5: Staffing and Recruiting

Question 1

An excellent source of potential employees for entry-level positions in organizations is ________.

A)private employment agencies
B)head-hunter consulting firms
C)management consultants
D)temporary help services
E)education institution placement services

Answer 1

E

Question 2

Supervisors in larger organizations with HRM specialists are seldom involved in which of the following hiring activities?

A)recruiting candidates
B)reviewing application form
C)interviewing applicants
D)inducting new employees
E)background checks

Answer 2

E

Question 3

The process of locating,identifying,and attracting capable applicants is called ________.

A)interviewing
B)selection
C)recruitment
D)employment
E)hiring

Answer 3

C

Question 4

A downsizing option that provides temporary involuntary termination and may last a few days or extend to years is called ________.

A)early retirement
B)firing
C)transfer
D)job sharing
E)layoff

Question 5

Historically,________ errors meant that costs of selection would be increased because more candidates would have to be screened.

A)halo effect
B)reject
C)selection
D)cost
E)accept

Question 6

Employment laws are not written to protect most employees whose religious beliefs require a specific style of dress such as robes,long shirts,long hair,and the like.

Question 7

A recruiting source that is good but may not increase the diversity and mix of employees is ________.

A)school placement
B)advertisements
C)internal searches
D)temporary help
E)employee referral

Question 8

Once employers have selected competent people,they need to help them adapt to the organization and ensure that their job skills and knowledge remain current.This is accomplished through ________.

A)identification and fulfillment
B)discrimination and deployment
C)analysis and fellowship
D)orientation,training and development
E)reporting,justification and contribution

Question 9

Nearly four out of five organizations use this popular method to communicate to the public that they have job openings.

A)word of mouth
B)Internet
C)advertisements
D)referrals
E)head hunters

Question 10

A database listing name,education,training,prior employer,languages spoken,and other information for each employee in the organization is called ________.

A)background check
B)human resource inventory
C)personnel plan
D)job evaluation
E)performance appraisal

Question 11

Public employment agencies are perceived by prospective applicants as having few high-skilled jobs;therefore,employers tend to see such agencies as ________.

A)screening agencies for top management positions
B)suitable for mid-management positions
C)tending to have lower-skilled applicants
D)non-functional and therefore do not use them
E)places to hire applicants at a reduced salary

Question 12

Affirmative action requires employers to make an active effort to recruit,select,train,and promote ________.

A)33% from minorities
B)temporary employees
C)members of protected groups
D)non-exempt employees
E)professional employees

Question 13

Which one is not a supervisor's downsizing option?

A)attrition
B)job sharing
C)firing
D)layoffs
E)late retirements

Question 14

Employment planning is the process by which supervisors ensure that they have the right number and kinds of people in place to help the organization achieve its overall goals.

Question 15

What type of recruitment source is near extinction?

A)temporary services
B)school placement offices
C)Internet
D)newspaper advertisements
E)employee referrals

Question 16

A method for screening applicants and identifying the most appropriate candidate is ________.

A)advertising
B)the selection process
C)recruiting
D)performance appraisal
E)job evaluation

Question 17

Advantages of using employee referrals to fill company vacancies include all of the following EXCEPT ________.

A)a good referral reflects on the recommender
B)knowledge about the candidate
C)well-qualified candidates
D)increases diversity in the organization
E)candidates well-informed about the organization

Question 18

The demand for human resources is a result of ________.

A)the demand for the organization's products or services
B)the supply of qualified people
C)competitive forces in the marketplace
D)marketing research results
E)economic forces

Question 19

Employment planning translates the organization and department's goals into ________ that will allow objectives to be achieved.

A)checklists
B)procedures
C)job descriptions
D)a personnel plan
E)a development program

Question 20

Describe the activities that a supervisor will be involved in when staffing decisions are made,regardless of the size of the organization or the presence of a human resource department.

Question 21

All of the following are typical methods used for training EXCEPT ________.

A)classroom lecture
B)observation
C)simulation exercises
D)vestibule training
E)apprenticeship

Question 22

The expansion of information a new employee obtains during the recruitment and selection stages;and an attempt to familiarize new employees with the job,the work unit,and the organization as a whole is called employee ________.

A)development
B)work group
C)training
D)orientation
E)progress

Question 23

What are the major objectives of orientation to a new job?

Question 24

The source used to recruit potential employees should reflect the local labor market,the type and level of position,and the size of the organization.

Question 25

Which types of questions should a supervisor feel comfortable asking in a job interview?

A)what is your age
B)what is your marital status
C)what are the ages of your children
D)do you have an arrest record
E)what experience do you have for the position

Question 26

A set of attitudes,perceptions and behaviors of employees who survive involuntary staff reductions is called ________.

A)retention robustness
B)retention sickness
C)survivor illness
D)layoff-survivor sickness
E)layoff sickness

Question 27

Selection devices based on actual job behaviors,work sampling,and assessment centers are known as ________ tests.

A)work sample
B)performance-simulation
C)behavioral
D)assessment
E)validity

Question 28

When interviews are ________ and when interviewers are held to common questioning,interviews can be reliable and valid selection tools.

A)casual and not time restricted
B)impromptu and unstructured
C)structured and well organized
D)conducted over the phone
E)conducted by middle managers

Question 29

When there is a proven relationship between a selection device and some relevant criterion,that device is said to be ________.

A)valid
B)fair
C)reliable
D)equal
E)just

Question 30

Explain why Internet recruiting benefits organizations.

Question 31

Identify the best known devices a supervisor can use to reduce,accept and reject errors in the selection process.

Question 32

The interview,along with the application form,is an almost universal selection device.

Question 33

Employee training involves improving all of the following EXCEPT ________.

A)attitudes
B)knowledge
C)behavior
D)hours
E)skills

Question 34

The popular practice of relying on current employee referrals as a source of new job applicants tends to result in candidates who ________.

A)have similar characteristics to current employees
B)are younger than current employees
C)are better skilled than current employees
D)add diversity to the current workforce
E)have more training than the current workforce

Question 35

The law prohibits supervisors from using any selection device that cannot be shown to be directly related to successful job performance.

Question 36

Accept errors have obvious costs to supervisors and their organizations,including which of the following?

A)cost of goods sold
B)cost of training
C)cost of retraining
D)vacation time
E)team respect

Question 37

A job interview that provides both positive and negative information about the job and the company is called a(n)________.

A)stress interview
B)legal interview
C)realistic job preview
D)affirmative job preview
E)preliminary preview

Question 38

The majority of studies find that employee referrals produce the best candidates.

Question 39

Interviews can be reliable and valid selection tools as long as they are ________.

A)lengthy
B)brief
C)relaxed
D)unstructured
E)unbiased

Question 40

The majority of studies have found that advertisements produce the best candidates.

Question 41

Nonfinancial rewards designed to enrich employees' lives are referred to as ________.

A)employee benefits
B)indirect compensation
C)direction compensation
D)out-of-pocket benefits
E)entitlement incentives

Question 42

With more than ________ percent of employees seeking to "meet their mate" in the workplace,supervisors must work with human resource professionals to develop new policies and procedures for dealing with these risky relationships.

A)23
B)33
C)43
D)53
E)63

Question 43

Settlements in ________ cases have incurred substantial costs to companies in terms of litigation.In addition it is estimated that this issue is the single biggest financial risk facing companies today.

A)unfair labor practices
B)wage dispute
C)non-exempt status
D)mandatory overtime
E)sexual harassment

Question 44

Describe job instruction training.

Question 45

To address survivor syndrome,supervisors may want to limit opportunities for employees to talk to counselors about their guilt,anger,and anxiety.

Question 46

More than 10 thousand sexual harassment complaints were filed yearly from 2010-2013 with the Equal Employment Opportunity Commission (EEOC).

Question 47

Sexual harassment can be regarded as any unwanted activity of a sexual nature that affects an individual's employment.

Question 48

Some organizations are committed to paying their employees at or above area wage levels to emphasize that they want to ________.

A)prevent unionization
B)promote from within
C)reduce tax obligation
D)attract and keep the best employees
E)defeat their competitors

Question 49

The primary determination of pay is the different kinds and levels of ________,knowledge,and abilities required for a job.

A)tenure
B)experience
C)skill
D)familiarity
E)aptitude

Question 50

The goals of ________ are to design a cost-effective pay structure that will attract and retain competent employees and to provide an incentive for these individuals to exert high energy levels at work.

A)performance reviews
B)employee feedback methods
C)middle management
D)compensation administration
E)entitlement incentives