Deck 15: Change Management

Question 1

A supervisor's job would be simplified if no new products were introduced,government regulations were never modified,technology never changed,or employees' needs didn't shift.

Answer 1

True

Question 2

Many of today's supervisors have to learn to manage in a world of constant ________.

A)stability
B)change
C)complacency
D)independence
E)stagnation

Answer 2

B

Question 3

An example of an external force that creates a need for change is ________.

A)new equipment
B)employee attitudes
C)technology
D)long range plans
E)modification of organization's strategy

Answer 3

C

Question 4

Identify the ways the traditional change process model can move through unfreezing the status quo,changing to a new state,and refreezing the new change.

Question 5

The change model that takes into consideration that environments are both uncertain and dynamic is the ________.

A)mechanistic model
B)conservative view
C)traditional view
D)contemporary view
E)bureaucratic model

Question 6

People who act as catalysts and assume the responsibility for overseeing the change process are called ________.

A)overseers
B)change agents
C)stockholders
D)stakeholders
E)commanders

Question 7

Outside consultants hired by an organization to provide advice and assistance for major system-wide changes may be at a disadvantage because they have an inadequate understanding of the organization's ________.

A)customers
B)suppliers
C)product
D)processes
E)culture

Question 8

In a stable organization where supervisors have been in their positions for years,there might be a need to ________ to retain more ambitious employees,affording them more scheduling flexibility and possibly some upward mobility.

A)restructure jobs
B)increase pay
C)transfer employees to a different department
D)consult with managers
E)ask the HR department for advice

Question 9

One of the most well documented findings in the study of people at work is that individuals ________.

A)resist discipline
B)resist change
C)hope for change
D)dislike work
E)welcome change

Question 10

One type of resistance effort that is subtle and difficult for a supervisor to recognize is the ________ effort.

A)overt
B)implicit
C)deferred
D)immediate
E)subversive

Question 11

An example of an internal force that creates a need for change is ________.

A)government regulations
B)technology
C)economic forces
D)the marketplace
E)workforce composition

Question 12

An alteration of an organization's environment,structure,technology,or people is referred to as ________.

A)expansion
B)change
C)reduction
D)improvement
E)modification

Question 13

Employee resistance to change can surface in several forms-overt,implicit,immediate,or ________.

A)clandestine
B)subversive
C)covert
D)explicit
E)deferred

Question 14

Employees often fear that any change in their work environment may reduce their ________.

A)work hours
B)employment status
C)unemployment income
D)job security or income
E)power

Question 15

According to the traditional three-step description of the change process,successful change requires unfreezing the status quo,changing to a new state,and refreezing the new change to make it permanent.

Question 16

The status quo can be considered an equilibrium state.To move from this equilibrium,unfreezing is necessary.One way this can be achieved is ________.

A)decreasing restraining forces
B)team cooperation
C)management approval
D)assessing the situation
E)supervisor commitment

Question 17

The traditional three-step change process requires ________,changing to a new state,and refreezing.

A)team cooperation
B)unanimous team approval
C)management approval
D)unfreezing the status quo
E)coordinating change-related activities

Question 18

The traditional view of change might have been appropriate to the relatively calm environment that most organizations faced ________.

A)in the early 1900s
B)from the 1920s to the 1940s
C)from the 1940s to the 1960s
D)from the 1960s to the 1970s
E)in the late 1900s

Question 19

When supervisors,in cooperation with company officials,make sweeping changes in departments to produce positive change that effort is called ________.

A)organization development
B)strategic planning
C)organization downsizing
D)restructuring
E)reorganization

Question 20

In the three-step process of change,the step in which we stabilize the new situation by balancing the driving and restraining forces is known as ________.

A)unfreezing
B)solidifying
C)strengthening
D)freezing
E)refreezing

Question 21

A pay increase,a new title,flexible work hours,or increased job autonomy are examples of incentives that can help reduce resistance to change.

Question 22

Of the reasons given for resisting change,which of the following threatens the specialized skills held by an employee? The threat to ________.

A)established power relationships
B)position in team
C)expertise
D)interpersonal relationships
E)personal development

Question 23

The reasons that people resist change include all of the following EXCEPT ________.

A)threat to job and income
B)threat to the ego
C)ingrained habits
D)threat to established power relationships
E)fear of the unknown

Question 24

Resistance to change can be reduced through communication with employees to help them see the logic of the change.

Question 25

Employee evaluative statements or judgments concerning objects,people,or events reflect their ________.

A)social responsibility
B)attitudes
C)ethics
D)tenets
E)ideals

Question 26

When the grapevine is active with rumors of cutbacks and layoffs,what type of communication may a supervisor use to calm the workforce?

A)frequent
B)extensive
C)honest
D)ambiguous
E)private

Question 27

The ability to combine ideas in a unique way or to make unusual associations between ideas is called ________.

A)novelty
B)analogy
C)creativity
D)consonance
E)vision

Question 28

Even if employees have not been involved in a change from the beginning,they will usually actively support the change.

Question 29

________ is particularly effective in reducing threats created by ambiguity.

A)Employee involvement
B)Offering incentives
C)Opening communication channels
D)Building trust
E)Changing attitudes

Question 30

Techniques to overcome resistance to change include all of the following EXCEPT ________.

A)open channels of communication
B)build trust
C)provide incentives
D)announce change to the public
E)involve employees

Question 31

Resistance to change surfaces in many forms.It is most difficult for supervisors to deal with resistance when it is overt.

Question 32

The innovative organization is characterized by the ability to channel its ________ into useful outcomes.

A)training and development program
B)teamwork
C)vision
D)passion
E)creative juices

Question 33

The interpersonal relationships that are part of a person's job seldom play an important role in satisfying the individual's social needs.

Question 34

The process of turning a creative idea into a useful product,service,or method of operation is called ________.

A)production
B)vision
C)innovation
D)creativity
E)processing

Question 35

________ takes a long time to develop;it is fragile and it can be easily destroyed.

A)Innovation
B)Communication
C)Cooperation
D)Trust
E)Resistance

Question 36

Explain the reasons people resist change.

Question 37

Innovations are evaluative statements or judgments concerning objects,people or events.

Question 38

Individuals shape the world through their perceptions.

Question 39

After identifying an attitude a supervisor wants to change,it is important to ________.

A)explain why the attitude is wrong
B)unfreeze the attitude
C)offer an alternative attitude
D)determine what sustains the attitude
E)support the attitude

Question 40

Describe the techniques supervisors can implement to eliminate resistance to change.

Question 41

How can a supervisor foster innovation?

Question 42

Sitting on an idea and using the time to collect massive data that may be stored,retrieved,studied,reshaped,and molded into something new is referred to as the process of ________.

A)inspiration
B)stimulation
C)incubation
D)perception
E)innovation

Question 43

In the dynamic world of global competition,organizations must create new products and services and adopt state-of-the-art technology if they are to compete successfully.

Question 44

________ positively influence innovation because they are lower in work specialization,have fewer rules,and are more decentralized than bureaucracies.

A)Democracies
B)Autocracies
C)Formalized structures
D)Less formalized structures
E)Work teams

Question 45

Of the variables found to stimulate innovation within the human resource category,innovative organizations promote ________.

A)training and development
B)from within the organization
C)team building
D)employee teams
E)hierarchical structures

Question 46

Describe the fourfold process of creativity.

Question 47

Creativity can be viewed as a fourfold process consisting of all of the following EXCEPT ________.

A)stimulation
B)innovation
C)incubation
D)inspiration
E)perception

Question 48

In the creative process,the moment when all prior efforts come together successfully is referred to as ________.

A)inspiration
B)innovation
C)incubation
D)perception
E)stimulation

Question 49

Research finds that champions have common personality characteristics including which of the following?

A)stubbornness
B)honesty
C)tolerance
D)persistence
E)humor

Question 50

An innovative culture is likely to have several characteristics including ________.

A)structured schedules
B)acceptance of ambiguity
C)tolerance for the practical
D)focus on the means
E)closed systems focus