Deck 1: Communication in Organizations

Question 1

When one person often misinterprets the other person's message, leading to confusion and ambiguity, which outcome of communication are they missing?

A) Shared meaning
B) Context
C) Feedback
D) Creative insight

Answer 1

A

Question 2

Natalie sent an e-mail to Portman asking him to review a file, and asked Portman to acknowledge receipt of the e-mail. Portman thought that a response was not necessary and started reviewing the file without replying to Natalie. Five hours later, a frustrated Natalie sent a second e-mail to Portman asking whether he had received her initial message. What hindered the communication process in this scenario?

A) Lack of feedback
B) Inadequate information
C) Information overload
D) Problems with channels

Answer 2

A

Question 3

________ is the mutual understanding that results when the sender and all intended receivers interpret the message in the same way.

A) Shared meaning
B) Noise
C) Context
D) Decoding

Answer 3

A

Question 4

Ramos, one of the managers at TWS, is in charge of creating the company's annual report. He distributed the work to his team. and to avoid overburdening them with too much background detail, he intentionally concealed a lot of data. What difficulty did the team face?

A) Inadequate information
B) Information overload
C) Poor-quality information
D) Poor timing

Question 5

In organizational communication, which component stands for the ability to imagine the future?

A) Vision
B) Sensitivity
C) Shared meaning
D) Integrity

Question 6

Which process do receivers go through to make sense of messages?

A) Decoding
B) Encoding
C) Feedback
D) Shared meaning

Question 7

Tuli and Sid disagreed on many issues, and were rarely on speaking terms with one another. This decreased the productivity of their team. Which context contributed to the unease in communication between Sid and Tuli?

A) Social
B) Physical
C) Cultural
D) Chronological

Question 8

Which is the most important skill for effective communication?

A) Appropriate goal setting
B) Commitment to quality and ethics
C) Feedback or follow-up
D) Cultural barriers

Question 9

Which theory is criticized for focusing too narrowly on workers' happiness without taking into account that happy workers might be unproductive?

A) Human relations theory
B) Theory X
C) Theory Y
D) Systems theory

Question 10

What software can organizations use to monitor websites that their personnel visit?

A) EIM (Employee Internet Management)
B) IMS (Internet Monitor System)
C) DES (Distant Eye Solutions)
D) EIT (Employee Internet Tracker)

Question 11

Which type of system allows free movement of energy, information, ideas, data, people, and so on across organizational boundaries?

A) Open system
B) Closed system
C) Free system
D) Mediator system

Question 12

Moravia Corp. launched a new fashion line of traditional wear that targeted young adults by taking the color red as the inspiration. Two days after the launch, they came across a survey that stated 75% of 18-24 olds preferred blue-colored clothes over red-colored ones. What is best illustrated in this scenario?

A) Poor information timing
B) Inadequate information
C) Information overload
D) Poor-quality information

Question 13

Of the five components of organizational communication, which one describes the ability to ask the right questions?

A) Creative insight
B) Sensitivity
C) Vision
D) Integrity

Question 14

Which theory states that an organization functions like a machine?

A) Classical theory
B) Humanistic theory
C) Human relations theory
D) Theory X/Y

Question 15

What is the physical process of organizing elements of a message for transmission to the receiver(s)?

A) Encoding
B) Decoding
C) Channeling
D) Shared meaning

Question 16

After teaching only the first module of a chapter, Tracy gave a surprise test to her students, which covered all the modules of the chapter. She said that each student needed to score 75% to pass the test. What mistake did Tracy commit?

A) Ineffective goal setting
B) Incompetent communication
C) Poor-quality information
D) Inappropriate channel

Question 17

Taufiq is the owner of a refrigerator showroom. While describing the respective work roles to his new sales team, he provided background details about the internal workings of refrigerators and the science behind how coolants function. This confused the salespersons about their actual task objectives. What contributed to the communication failure in this scenario?

A) Information overload
B) Inadequate information
C) Problems of channels
D) Lack of feedback

Question 18

The employees of BNM demanded air conditioners be installed in their offices during the summer. Which theory of organizational communication describes the activities of the employees?

A) Humanistic theory
B) Systems theory
C) Organizational theory
D) Classical theory

Question 19

In response to a patient's query, Dr. Gregory House wrote a lengthy blog on schizophrenia. His blog was packed with jargon and technical medical terms. The patient found House's writing style disorganized and ambiguous. What was the reason for the communication failure in this scenario?

A) Poor-quality information
B) Inadequate information
C) Ineffective goal setting
D) Problems with channels

Question 20

While having an intimate dinner with his fiancée, Ross received a short text message on his phone from his manager. Through this message, Ross' manager intimated to him that he would be fired the next day. What mistake did the manager's commit?

A) Use of inappropriate channel
B) Use of inadequate information
C) Use of incompetent communication
D) Use of poor-quality information

Question 21

Russell gave an orientation session to the two new team members. Since he knew both of them personally, Russell filled the session with personal anecdotes and examples. Which context is the session influenced by?

A) Social
B) Physical
C) Chronological
D) Cultural

Question 22

Discuss how e-mail has become important in business and express your views on the subject.

Question 23

The mayor was keen on promoting the textile industry in his city, which has a cheap workforce. Most investors were willing to invest in upcoming projects, but one asked the mayor how he was going to deal with safety and security because the crime rate in the city seemed to be increasing every year. Which component of communication skills did the investor display, and why?

A) Creative insight, because the investor was asking a tough but relevant question.
B) Sensitivity, because the investor was listening carefully to the mayor and paying attention to the need for security of his potential workers.
C) Vision, as the investor was able to imagine the future of the security conditions of the city.
D) Integrity, as the investor was trying to build trust between him and the government by asking questions and showing interest in the city.

Question 24

The team leader sent an e-mail to the group manager and to the entire sales team listing the targets and their expected deadlines for the coming year. What is the role of e-mail in this scenario?

A) Channel
B) Sender
C) Receiver
D) Source

Question 25

Discuss the fundamentals of an impressive interactive communication process. Elaborate on the three important fundamentals that form a stable base for the process.

Question 26

Analyze the humanistic theory of organizational communication.

Question 27

The board of DEESA Corp. unanimously voted Sean as their next president because he was the nephew of the previous president. Which school of thought does the board fall under, and why, as indicated by this vote?

A) Classical; because it transferred power based on Sean's lineage.
B) Humanistic, because it focused on Sean and his uncle's relationship rather than taking a mechanistic approach.
C) Systems, because the appointment of the president is a system that needed to be kept consistent and choosing the nephew of the previous president was obvious.
D) Organizational, because it appointed Sean as the president to keep the culture of the organization intact.

Question 28

Draw parallels between systems theory and classical theory.

Question 29

What are the five components of communication skills? Assess the relevance of each skill.

Question 30

Analyze globalization in today's context and assess the transformation.

Question 31

What is organizational communication? Review the structure of an organization in relation to communication techniques.

Question 32

Compare and contrast encoding and decoding.

Question 33

Frank attended a meeting, but his headache prevented him from concentrating on what his manager was saying. The headache acted as

A) noise.
B) context.
C) feedback.
D) a channel.

Question 34

In everyday communication, the receiver may not decode the intentions of the sender. Analyze the logic of communication failure.

Question 35

Compare and contrast the viewpoints of theory X and theory Y.