Deck 2: The Model of Strategic Communication

Question 1

Arise Industries employs a large number of their employees from various countries. Although these employees work from remote locations, they are connected to the company headquarters through telephone lines or satellite transmission. Arise Industries is an example of which type of organization?

A) Virtual
B) Tall
C) Flat
D) Wide

Answer 1

A

Question 2

Layla, the CEO of a company, had the opportunity to meet the families of her employees during a charity event. She wanted to personally thank a few who contributed more to the event than others. Which factor helped choose the channel of communication?

A) Selectivity
B) Appropriateness
C) Accuracy
D) Cost

Answer 2

A

Question 3

After being in the organization for two years, Jake anticipates a promotion that will enhance his career. He decides to analyze his contribution to the organization so that he can make his case for a promotion during his annual review. What kind of knowledge will be helpful to him?

A) Knowledge of the organization's reward system
B) Knowledge about the organization's hierarchical structure
C) Knowledge of the effect of his contributions
D) Knowledge of the person conducting his annual review

Answer 3

A

Question 4

The process of collecting information or possessing adequate information for effective communication is termed as

A) situational knowledge.
B) communication competence.
C) anxiety management.
D) goal setting.

Question 5

An event manager organized an outdoor rock concert toward the end of summer. He booked a large stadium and sold every single ticket. Two days before the event, it started to rain. By the day of the concert, the stadium was completely flooded. He had to cancel the show, which caused huge losses to the company. What did the manager fail to do?

A) Recognize contingencies that may arise
B) Identify specific problems
C) Identify resources
D) Set performance goals

Question 6

Which political strategy helps business communication build a consensus to enable decision-making?

A) Control the agenda of meetings
B) Conduct frequent meetings
C) Give leverage to subordinates
D) Distribute equal power to subordinates

Question 7

A company's progress is evaluated by its organizational ethics and values. This benefits the employees and the organization, which leads to

A) long-term integrity.
B) short-term commitment.
C) long-term commitment.
D) short-term benefits.

Question 8

Which dimensions are critical in influencing the communication climate?

A) Openness and candor
B) Performance goal and candor
C) Participative decision making and performance goal
D) Quality service and openness

Question 9

How can people cultivate awareness of the norms, policies, procedures, politics, and accepted behaviors that govern the workplace?

A) By developing specific knowledge of the organization
B) By implementing adaptive learning in organizational communication
C) By observing success and failure
D) By understanding the organizational values

Question 10

What measure of communication does it reflect when a supervisor asks for suggestions from subordinates on critical issues and then makes a collective decision?

A) Openness
B) Credibility
C) Supportiveness
D) Trust

Question 11

When we choose factors such as the type of message, type of channel, and style of delivery that demonstrate our understanding of the organization's values and needs, what do we achieve?

A) Communication competence
B) Anxiety management
C) Goal setting
D) Situational knowledge

Question 12

A couple bought a house at a good price. After settlement, however, they realized the school district was not desirable, the resale value was lowest in the region, and the roofing and plumbing did not meet the county license standards. How could the couple have benefitted from setting effective goals?

A) Goals help to direct attention and action during communication because they provide a target to aim for.
B) Goals make you aware of the mental, emotional, and physical energy required to complete communication tasks.
C) Goals hold you to specific results within specific time periods.
D) Goals can help you persist in your efforts over time.

Question 13

Organizing meetings during lunch hours or team lunches is an effective way to communicate formally in an informal setup. This kind of grapevine is present in which type of organization?

A) Flat
B) Tall
C) Virtual
D) Physical

Question 14

Which guideline does a communicator apply when that person shares all relevant information freely?

A) Avoid deception
B) Maintain candor
C) Behave consistently
D) Keep confidence

Question 15

The vice president of sales and marketing sends the minutes of the weekly meeting and the decisions made by the CEO about how the company will approach the launch of the new product to his entire department. What type of communication is this?

A) Downward communication
B) Horizontal communication
C) External communication
D) Upward communication

Question 16

Mike approached his business leader to discuss supplements to the existing project. The business leader rejected Mike's proposal on grounds of vagueness and insignificance. What should Mike have done in preparation for the meeting?

A) Set specific goals to mobilize energy and aid in developing relevant and innovative strategies.
B) Know with whom to communicate and enhance the possibility of acceptance of his idea.
C) Influence people's opinions to support his cause.
D) Pose questions to others to achieve the required results.

Question 17

Which type of organization is structured through networked connections but does not exist physically?

A) Virtual organization
B) Flat organization
C) Tall organization
D) Physical organization

Question 18

Which types of organizations insist on following hierarchical structures for communications, thereby increasing the time it takes for information to flow through the organization?

A) Tall
B) Flat
C) Virtual
D) Physical

Question 19

When a speaker recognizes how to reduce nervousness and overcome anxiety in communication, everything else falls into place. Which is the most appropriate step that the person can take?

A) Know the relevant cause behind it
B) Choose the right channel
C) Stop addressing large groups
D) Overcome tension and fear

Question 20

A project manager is tasked with completing a project in two months on a limited budget. What step should the manager take first to achieve the goal?

A) Identify necessary resources.
B) Request additional budget information.
C) Map out a strategy.
D) Obtain feedback on a regular basis.

Question 21

An employee who goes through an orientation program, then followed by job training, then completes the probationary period by learning how to deal with various relationships in the organization, and finally masters knowledge about the company and the job is said to have gone through

A) metamorphosis.
B) assimilation.
C) internal communication.
D) external communication.

Question 22

Analyze the various causes and effects of anxiety in communication and suggest methods to control them.

Question 23

Explain why communication is faster and more effective in a flat organization structure than in a tall organization structure.

Question 24

Jason, who is perceived to be a non-communicator, often faces anger from his manager, and is not given promotions or salary increases. His manager likely thinks Jason

A) is not capable of leading a team.
B) is not responsible.
C) does not have the requisite knowledge about his job.
D) cannot make any presentations.

Question 25

Discuss the benefits of various methods of communication. How does choosing the appropriate channel lead to effective communication?

Question 26

A new employee was given the task of arranging an emergency executive meeting on the company's customized application. Although the employee was technically sound, the application was new, so the person found it difficult to complete the task. What factor caused the employee to fail?

A) Novelty
B) Conspicuousness
C) Formality
D) Evaluation

Question 27

Analyze the various communication patterns in a work environment, and suggest areas of improvement in this scenario without affecting the productivity of work groups.

Question 28

List and describe the steps required to set goals to achieve effective communication.

Question 29

What are the negative perceptions about anxious communicators? How do such perceptions affect a person's career?

Question 30

Discuss the various guidelines that should be followed to achieve communication competence.

Question 31

A new spa in town decided to collect feedback on its various services such as hair cutting and styling, manicures and pedicures, and massage therapy. Management appointed one person to execute this task who aims to collect immediate and relevant results. What channel can the person adopt to complete the task?

A) Face-to-face interviews
B) Personal written correspondence
C) Telephone surveys
D) E-mail correspondence

Question 32

Anna's team was facing problems with getting support from the IT team. Anna thought the problem might lie in her team's method of communication, so she tried various ways to solve the problem. During a regular happy hour get-together, Anna learned that another department was facing the same issues that her team was facing. She relayed this message to her team the following day. What function did Anna perform?

A) Enhance morale
B) Afford a method for resolving the conflict
C) Facilitate problem solving
D) Allow information sharing across different work groups

Question 33

How can one balance the requirement of being flexible with setting specific goals to achieve effective communication? Analyze other methods to plan activities for a specific goal.

Question 34

Are ethics and values natural characteristics of a person or do people develop them after years of experience of working within an organization? Discuss this question and support your viewpoint by using examples.

Question 35

When faced with conflicting choices, what are the ethical guidelines one needs to consider in decision making? Discuss them in detail.