Deck 6: Leadership and Management Skills

Question 1

Erik heads a team of technical writers responsible for creating user manuals for a product that uses a new technology. He is worried about whether his team will be able to deliver as per the schedule. Because of this, Erik begins to stay late to work on the software. He also attends all product team meetings to understand the progress of the project. Now, he is able to clarify doubts that his team has about the project and feels more in control of the situation. Which characteristic is helping Erik overcome his anxiety?

A) Passion
B) Optimism
C) Persistence
D) Empowerment

Answer 1

A

Question 2

Chan's is an auction house specializing in artifacts from the East. Mr. Chan, the owner, hears about an antique Chinese tea set which is in the hands of an old family. He had a buyer willing to spend over $20 million to procure the set. The cut from the sale will help the auction house end the year in a profit. Mr. Chan calls a meeting, explains the situation, and asks the team for ideas on how to seal the deal. Under which management system defined by Likert does Mr. Chan's style of management fall?

A) System 3
B) System 2
C) System 4
D) System 1

Answer 2

A

Question 3

Which element of leadership involves lending an ear to employees' feedback and thoughts and using respectful language?

A) Understanding
B) Trust
C) Empowerment
D) Optimism

Answer 3

A

Question 4

Who proposed the concept that when there is more emphasis on one, it means less emphasis on others?

A) Rensis Likert
B) Robert Blake
C) Jane Mouton
D) Victor Vroom

Question 5

Aretha heads the HR function in a multinational company. She has good people skills and is persuasive, which makes her successful at her job. But Aretha loses track of time easily and is often late or sometimes misses meetings, which creates a negative perception about her in the company. To avoid missing appointments, Aretha starts to set alarms on her cell phone to remind her of upcoming meetings. Which quality best explains her behavior?

A) Know about one's own strengths and weaknesses.
B) Be a self-righteous person.
C) Be a self-promoting person.
D) Justify being imperfect as everyone else does.

Question 6

Which is the right countermeasure for defeating anxiety as a stumbling block and to deal with a test?

A) Optimism
B) Persistence
C) Passion
D) Responsibility

Question 7

What skill requires the ability to work with a group of people, understand their needs, and leverage their strengths to achieve a goal?

A) Human skill
B) Technical skill
C) Conceptual skill
D) Listening skill

Question 8

In which management function do you need to use authority and power to achieve a result?

A) Controlling
B) Planning
C) Organizing
D) Motivating

Question 9

As senior manager, Vivian was responsible for forming a two-member quality team for a new project. She knew that David and Torsten had a great rapport with each other. Furthermore, she was aware that David and Terez did not see eye to eye on numerous issues. Based on these observations, Vivian decided to form the team and include David and Torsten but not Terez. Which leadership skill is illustrated in this scenario?

A) Human skills
B) Conceptual skills
C) Technical skills
D) Future-oriented skills

Question 10

Tori was heading a team working on mobile applications. Her manager decided to staff the project with fresh graduates because he believed they understood the technology better. Tori was against the idea, but her boss overrode her and asked Tori to work with the new employees. The inexperience in the team meant that the project was way off schedule and suffered quality issues. At a postmortem meeting, Tori's manager accepted full responsibility for the failure and absolved Tori of any blame. What leadership quality did Tori's manager exhibit?

A) Accepting responsibility for failure
B) Working with passion
C) Displaying optimism in the face of adversity
D) Working toward achieving goals persistently

Question 11

Clarion Inc. is a multinational company with offices across the globe. Each office sends weekly reports to the parent office in New York. Here, a team of long-time employees collates the data to form a holistic picture of the state of the business. The company wants to speed up the process of data collation and therefore implements a distributed CRM solution. Over a month, a team of trainers travels around the globe to train employees on how to use the system. The training is classified as a skill-enhancement course. Which kind of skill does the course aim to enhance?

A) Technical
B) Future-oriented
C) Human
D) Conceptual

Question 12

An organization is made up of people with different designations, responsibilities, cultures, habits, and manners. What do a coherent set of ethics help instill throughout the organization?

A) Shared values
B) Clarity
C) Consensus
D) Vision

Question 13

AOS Insurance Ltd. is an established name in the insurance sector. It is looking at ways to leverage modern technology to streamline its services. Rasool, a fresh graduate, is constantly handling queries about the technology and explaining how it can be used even though he is not a qualified IT professional. Which skill dictates that Rasool knows the answers?

A) Future-oriented skills
B) Conceptual skills
C) Human skills
D) Technical skills

Question 14

Edward, the IT manager at LTE Inc., offers Sharon an out-of-turn salary bump and some other benefits. His aim is to keep her happy in her position, as she is his best resource. Which kind of leadership did Edward display?

A) Transactional leadership theory
B) Transformational leadership theory
C) Leader participation model
D) Mouton's management grid

Question 15

What is the commitment shown to a cause or a vision despite encountering problems and obstacles known as?

A) Persistence
B) Optimism
C) Passion
D) Empowerment

Question 16

When a leader gets the acceptance and assurance of subordinates or coworkers, the leader has earned their

A) trust.
B) understanding.
C) empowerment.
D) persistence.

Question 17

Which element of team building do organizations use to bring together people with different prowess and cultures to achieve a common goal?

A) Integration
B) Involvement
C) Empowerment
D) Trust

Question 18

Who are the people that influence the public and their behaviors and motivate organizations toward constructive change?

A) Leaders
B) Managers
C) Executives
D) Employees

Question 19

What can be achieved by using effective leadership skills such as reduction of status differences and team building?

A) Empowerment
B) Leadership skills
C) Understanding
D) Goal setting

Question 20

SafeWare Corp. always initiates activities and programs involving the local community. Recently, it started a "Clean Your Surroundings" campaign with the local municipal corporation. Which leadership ability does SafeWare display?

A) Conceptual skills
B) Technical skills
C) Human skills
D) Future-oriented skills

Question 21

Sarah's subordinate, Andrea, was putting together a presentation on the department's achievements for the annual party. Andrea kept coming to Sarah after creating each slide for her sign-off. Finally, Sarah told Andrea that she had full faith her in her capabilities and she does not need to see each slide. Which skill did Sarah use to make Andrea feel comfortable and enable her to use her creativity?

A) Empowering
B) Understanding
C) Trusting
D) Value sharing

Question 22

Discuss how each management function helps a team achieve its goals.

Question 23

Assess the importance of possessing future-oriented skills for success in the 21st century global workplace.

Question 24

Davis' company conducted a personality development workshop for their employees. The trainer asked all the participants to write a list of their characteristics. Later, the trainer approached Davis and commended him on his list because he had written both his strengths and his weaknesses, while other employees had only written their strengths. What was the process by which Davis wrote the feedback?

A) Evaluating oneself
B) Developing vision
C) Sharing values
D) Understanding others

Question 25

Why do you think that managing anxiety is an important part of leadership? Is there an antidote to overcome the anxieties associated with a job? Evaluate.

Question 26

Why are leadership and learning indispensable to each other? Assess how learning and knowledge reinforce vital communication.

Question 27

Analyze the need for goal setting in any kind of organizational communication situation.

Question 28

What types of communication skills are necessary for active leadership? Explain how trust, understanding, and empowerment intensify the performance and capabilities of a leader.

Question 29

When does a transaction occur? Why is a transaction considered to be the beginning of a transformation? Discuss the contrasts of Kuhnert and Lewis's transactional and transformational leadership theories.

Question 30

Patrick heads the sales group in his firm. The team likes working for Patrick because he is always available to them and helps them with any problems they might be facing, be it professional or personal. Which skill helps Patrick win his team members' respect and trust?

A) Listening skill
B) Future-oriented skill
C) Conceptual skill
D) Human skill

Question 31

Using examples, explain each level in the Vroom-Yetton leader- participation model.

Question 32

Veronica took a sabbatical for more than a decade while she took care of her little children. Now that her children are grown and require less care, she started to look for a job. She interviewed with one company, but did not do well because she did not have experience with the new generation of software that the company was using. What skill was Veronica lacking?

A) Future-oriented skill
B) Conceptual skill
C) Technical skill
D) Listening skill

Question 33

Maya's team of designers was developing designs for the fall collection. She addressed her team every week and reiterated the schedules and milestones. Maya also made a poster with the same information and hung it at strategic locations in the office. What was Maya's intention, and why is it important?

A) Maya's intention was to ensure that there is clarity, which is critical to the success of the organization.
B) Maya's intention was to improve consensus, which would result in sharing.
C) Maya's intention was to develop passion towards the organization, as it reduces anxiety.
D) Maya's intention was to make subordinates feel trustworthy as mutual trust is important.

Question 34

Differentiate between the four systems of management proposed by Rensis Likert.

Question 35

Describe leadership. How different is the mindset and course of action between a leader and a manager?