Deck 18: Managing Performance

Question 1

Performance improvement is likely to occur when four conditions are true that include all of the following EXCEPT

A) recipients believing change is necessary and feasible.
B) appropriate improvement goals being set.
C) improvement being recognized and rewarded.
D) the recipient being young.

Answer 1

D

Question 2

In the context of setting performance objectives, which of the following statements is most likely true of quality?

A) It includes time factors such as deadlines for on-time shipments.
B) It is measured by using errors and appearance as factors.
C) It involves the development of new and workable approaches.
D) It is measured by any amount that is processed or produced.

Answer 2

B

Question 3

In the context of conducting performance reviews, which of the following should supervisors most likely do before the performance review?

A) Present ideas to improve future performance.
B) Tailor the performance review conversation to suit needs of employees.
C) Provide advance notice of the performance review.
D) Write down points of discussion and agreement for the performance review.

Answer 3

C

Question 4

According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute praising?

A) It should be specific and immediate.
B) It should identify three to five goals that are critical to success.
C) It should focus on the character of a person.
D) It should involve psychological investment by a leader.

Question 5

Performance management is a critical element of effective leadership. One part establishes direction and clarity of assignment. It is

A) performance planning.
B) performance coaching.
C) correcting poor performance.
D) none of these.

Question 6

Research shows over 60 percent of variance on performance ratings can be traced to ________.

A) work climate factors
B) individual raters' biases
C) individual rate behavior
D) system and procedure error

Question 7

Employees who have good work performance and good work attitude should be

A) dismissed.
B) coached.
C) trained.
D) rewarded.

Question 8

In the context of performance management, which of the following is most likely a characteristic of performance coaching?

A) It provides the foundation on which individual and group performance is developed.
B) It includes modifying and improving performance when mistakes are made.
C) It establishes direction and clarity of assignment.
D) It involves the development and encouragement of people.

Question 9

Which of the following is NOT one of the principles of effective coaching?

A) Focusing on behavior change, not personality analysis
B) Linking feedback to learning and performance goals
C) Linking performance goals to key results areas for the organization
D) Coaching for improvement, not just final results
E) Publicizing performance improvement results

Question 10

One minute goal setting involves identifying ________ goals, and writing these on one sheet, in 250 words or less.

A) 6 to 10
B) 3 to 5
C) 1 to 3
D) 0 to 15
E) none of these

Question 11

Approximately 90 percent of Fortune 1000 companies use some form of multi-source assessment, including evaluations from employees, employers, peers, and customers. These assessments are called ________ feedback and are rarely included in an individual's formal appraisal.

A) two-way
B) continuous
C) intermittent
D) 360-degree
E) none of these

Question 12

In the context of setting performance objectives, which of the following, apart from quantity, quality, and timeliness, is most likely an important area to be addressed?

A) Cost
B) Behavior
C) Sales
D) Progress

Question 13

Goals focus and energize people, recognition reinforces and encourages people, and ________ is needed to correct and modify behavior.

A) teamwork
B) analysis
C) feedback
D) planning
E) none of these

Question 14

The Deloitte performance review process is based on four questions called a(n) ________ and is conducted at the end of every project or once a quarter.

A) assessment
B) debrief
C) evaluation
D) performance snapshot

Question 15

In the context of setting performance objectives, which of the following is most likely a part of the area pertaining to cost?

A) Errors
B) Methods
C) Appearance
D) Absenteeism

Question 16

In the context of conducting performance reviews, which of the following should employees most likely do during a performance review?

A) Consider their strong points and formulate a plan to utilize them fully
B) Determine the areas in which they need to improve
C) Establish new performance objectives, standards, and completion dates
D) Present ideas to improve future performance

Question 17

Performance reviews should include three steps:

A) preparation, implementation, and follow-up.
B) job design, wage administration, and evaluation.
C) individual report, group report, and organizational report.
D) thinking, doing, and discussion.
E) content, process, and application.

Question 18

In the context of the 360-degree feedback for improving performance, research shows that improvement is most likely to occur when

A) recipients believe change is possible.
B) feedback is given as soon as possible.
C) focus is primarily on personality analysis.
D) coaching is given to attain final results.

Question 19

In the context of setting performance objectives, which of the following statements is most likely true of timeliness?

A) It deals with items other than rejects or specific errors and is more subjective in judgment.
B) It is measured by the two factors of errors and appearances.
C) It includes the four areas of manpower, material, machines, and methods.
D) It involves the development of new and workable approaches.

Question 20

According to Ken Blanchard and Spencer Johnson, which of the following is most likely a characteristic of one-minute reprimand?

A) It should focus on the character of a person.
B) It should be tied to promotion.
C) It should encourage an individual.
D) It should be gradual and indirect.

Question 21

Match the items below with their descriptions:

A) components of performance reviews
B) elements of performance management
C) setting performance objectives
preparation, implementation, and follow up

Question 22

In the context of performance management strategies, the goal of the leader must involve reinforcing and developing the skills and attitudes of middle performers.

Question 23

Match the items below with their descriptions:

A) components of performance reviews
B) elements of performance management
C) setting performance objectives
quantity, quality, timeliness, and cost

Question 24

Match the items below with their descriptions:

A) components of performance reviews
B) elements of performance management
C) setting performance objectives
performance planning, performance coaching, correcting poor performance

Question 25

Organizational citizenship involves cooperation and helpfulness.