Deck 8: Managing Conflict

Question 1

Structural improvements are

A) when two people develop a creative solution to solve their problem.
B) when one person gets his or her way.
C) when one party withdraws from the conflict encounter.
D) when people change relationship rules to prevent conflict.
E) when one person uses accommodation while the other gets his or her way.

Answer 1

D

Question 2

Which of the following is NOT true about conflict?

A) most conflict occurs outside the home
B) most conflict occurs between those who know each other well
C) most conflict occurs between those who have established relationships
D) most conflict occurs between family members and romantic partners
E) most conflict occurs between those who have disagreements over scarce resources

Answer 2

A

Question 3

Conflict can be described by the following characteristics EXCEPT

A) a clash between goals.
B) it occurs over time.
C) it proceeds through stages.
D) it is grounded in actuality not perception.
E) all of the options are correct.

Answer 3

D

Question 4

When filing for divorce your ex states,"Let's try to figure out a plan so we can both end up happy and have joint custody of the kids." What conflict-management style is he or she attempting to use?

A) collaboration
B) competition
C) accommodation
D) avoidance
E) withdrawal

Question 5

The relationship between power and conflict is best described as

A) people without power are less likely to use accommodation.
B) people with power are less likely to use collaboration.
C) people with power can choose to use or not use accommodation.
D) people without power often use avoidance.
E) none of the options are correct.

Question 6

If a member of your group is more focused on his or her own goals than on the group's needs,he or she is demonstrating what approach to conflict?

A) accommodation
B) competition
C) avoidance
D) collaboration
E) compromise

Question 7

If your supervisor asks you to work late and you agree even though you had a movie date scheduled,what conflict-management style are you using?

A) sniping
B) competition
C) accommodation
D) avoidance
E) withdrawal

Question 8

If Marcie and Mark have a struggle where they believe their goals are incompatible,but in fact their goals are compatible,they are demonstrating

A) conflict.
B) escalation.
C) demand-withdraw pattern.
D) domination.
E) pseudo-conflict.

Question 9

If while fighting with your new bride,you exclaim,"I don't know why we even got married,we are so different," you are demonstrating

A) a dirty secret.
B) skirting.
C) sniping.
D) a sudden-death statement.
E) pseudo-conflict.

Question 10

Cumulative annoyance

A) is a form of avoidance.
B) occurs when one communicates negatively.
C) eventually leads to an angry outburst.
D) occurs when one abandons a conflict encounter.
E) occurs when one jokes about or changes topic during a conflict episode.

Question 11

If you try to manage a conflict with your girlfriend using instant messaging and she writes nasty comments about you and then signs off before you could reply,what conflict approach is your girlfriend using?

A) sniping
B) competition
C) accommodation
D) avoidance
E) withdrawal

Question 12

Escalation is

A) a decrease in intensity of conflict.
B) a risk of using competition.
C) a result of terminating a relationship.
D) when people disclose hurtful feelings about their partner.
E) none of the options are correct.

Question 13

If Kevin and CJ deal with conflict by aggressively challenging one another,what style of conflict management are they using?

A) sniping
B) competition
C) accommodation
D) avoidance
E) withdrawal

Question 14

While attending a show you are disturbed by a child behind you who talks incessantly while repeatedly kicking the back of your seat.You respond by occasionally turning around and fidgeting in your seat.What type of conflict-management style are you exhibiting?

A) collaboration
B) competition
C) accommodation
D) avoidance
E) withdrawal

Question 15

Pseudo-conflict is

A) an effective conflict-management strategy.
B) a mini-conflict.
C) the absence of conflict.
D) the perception that a conflict exists when it doesn't.
E) the perception that a conflict does not exist when it does.

Question 16

Separation is

A) a way for one party to get his or her way.
B) when both parties change their conflict goals.
C) the result of a failure to compromise.
D) an effective method of dealing with conflict.
E) a conflict ending,where one party withdraws from the conflict.

Question 17

When Rob sat down with Pat to discuss their relational separation,Pat began by bringing up old issues and problems that had long since been addressed.Pat is engaging in

A) power distance.
B) sniping.
C) escalation.
D) dirty secrets.
E) kitchen sinking.

Question 18

Which of the following is NOT a barrier to or result from destructive messages to conflict?

A) sniping
B) sudden-death statements
C) dirty secrets
D) lose face or embarrassment
E) separation

Question 19

Collaborative conflict management includes all of the following EXCEPT

A) attack the problem,not people.
B) focus on common interests.
C) develop creative options before making decisions.
D) evaluate your solution.
E) pseudo-conflict.

Question 20

Kitchen sinking is

A) holding a grudge against your relational partner.
B) dredging up past,unrelated problems.
C) an effective conflict-management strategy.
D) an authoritative use of power.
E) piling the dishes in the sink to upset your relational partner.

Question 21

Frank influences his partner Alicia and seems to always get her to comply with his needs and wishes.However,it seems she always has to accommodate to his needs.What short-term conflict resolution form is Frank demonstrating?

A) separation
B) domination
C) compromise
D) competition
E) accommodation

Question 22

Most conflict occurs between people who do not know each other well.

Question 23

Stephen tells his ex that she lies about where she goes on the weekends and texts other guys frequently,and is a bad girlfriend.He says,"I should have known you'd be a bad girlfriend,since your last three boyfriends broke up with you." Stephen is demonstrating

A) integrative agreement.
B) structural improvement.
C) separation.
D) kitchen sinking.
E) escalation.

Question 24

Conflict often does not involve our personal perceptions.

Question 25

The relationship between conflict and power suggests

A) if you have power,you are more likely to use competition.
B) if you have less power,you are more likely to use competition.
C) if you have power,you are more likely to accommodate.
D) if you have power,you are likely to escalate conflict.
E) if you have less power,you are likely to engage in kitchen sinking.

Question 26

Which of the following suggestions would you NOT recommend to an individualist in trying to manage a conflict with a collectivist?

A) use a third-party mediator
B) help them save face
C) use indirect communication
D) avoid humiliation or embarrassment
E) avoid using a third-party mediator

Question 27

Which of the following suggestions would a collectivist be wise to use in attempting to resolve a conflict with an individualist?

A) remember that conflicts are separate from people
B) use direct language
C) focus on conflict,not personalities
D) be assertive
E) all of the options are correct

Question 28

Integrative agreements are

A) when two people develop a creative solution to solve their problem.
B) when one person gets his or her way.
C) when one party withdraws from the conflict encounter.
D) when people manage emotion and use collaboration to manage conflict.
E) when one person uses accommodation while the other gets his or her way.

Question 29

Power does not reside within individuals;instead,it is granted by those with less power who accommodate those with more power.

Question 30

Conflict,like beauty,is often in the eye of the beholder.

Question 31

Which of the following statements regarding the relationships between culture and conflict is true?

A) individualists and collectivists approach conflict differently
B) individualists prefer to use avoidance
C) collectivists prefer to use collaboration
D) individualists prefer to use a third-party mediator
E) collectivists are less concerned with nonverbal communication

Question 32

If the United States makes demands of Syria who,in turn,makes their own demands of the United States,and both parties agree to make concessions where neither party is getting exactly what they wanted,what conflict resolution is being used?

A) separation
B) domination
C) compromise
D) competition
E) accommodation

Question 33

After your boyfriend hangs up on you demanding that you delete his contact information,you block his ability to text and call you.You are both engaging in which conflict ending?

A) separation
B) domination
C) compromise
D) avoidance
E) integrative agreements

Question 34

Research on culture and conflict has found all of the following EXCEPT

A) individualists seem to prefer collaboration more than collectivists.
B) collaboration is the preferred conflict-management style for all cultures.
C) collectivists seem to primarily use avoidance.
D) collectivists view direct conflict styles as a personal attack.
E) individualists prefer an assertive communication style using "I" messages.

Question 35

Power seems only to be present in our relationships in the workplace.

Question 36

Which of the following is true about using a collaborative approach to managing conflict?

A) results in high satisfaction of relationships
B) experience shorter disputes
C) experience fewer disputes
D) experience better long-term outcomes
E) all of the options are correct

Question 37

For those in power,competition is often used to manage conflict.

Question 38

Pseudo-conflict occurs

A) when two people agree to disagree.
B) when two people misunderstand each another.
C) when a partner perceives a conflict where none really exists.
D) when partners understand each other but simply disagree.
E) none of the options are correct.

Question 39

Conflict only happens in troubled relationships and should be avoided.

Question 40

Conflict in personal relationships tends to be of an objective nature.

Question 41

Collaboration is considered to be the most constructive approach for managing conflict.

Question 42

The ability to influence or control resources,people,or events._______

Question 43

Accommodation as an approach to managing conflict occurs when one person refuses to give in to the needs or desires of their relational partner.

Question 44

If your partner spontaneously declares that your relationship is over during a conflict,he or she is engaging in a sudden-death statement.

Question 45

An approach to conflict where one ignores or communicates indirectly about a situation._______

Question 46

Cumulative annoyance can result when relationship partners engage in avoidance as a conflict strategy.

Question 47

Conflict that ends with domination is often referred to as a win-win solution.

Question 48

Competition as an approach to managing conflict occurs when one person abandons their own goals and acquiesces to the desires of their relational partner.

Question 49

Avoidance is the most frequently used approach to manage conflict.

Question 50

The generation of creative solutions enabling all sides to attain their desired goals._______

Question 51

A type of avoidance by communicating in a negative manner and then abandoning the encounter._______

Question 52

The generation of creative solutions enabling all sides to attain their desired goals._______

Question 53

If your partner reports,"I have never really loved you," he or she is revealing a dirty secret that can be the result of conflict escalation.

Question 54

An accumulation of grievances we have against our partner._______

Question 55

When people change their goals and actions to make them compatible._______

Question 56

By using integrative agreements,partners are engaging in a collaborative approach that yields a win-win solution.

Question 57

Communication process between people who perceive incompatible goals or interference in achieving their objectives._______

Question 58

A key risk of engaging in competition as a strategy for managing conflict is escalation.

Question 59

Pseudo-conflict occurs when partners perceive a conflict exists when in fact it doesn't.

Question 60

The changing of relationship rules to prevent further disputes._______

Question 61

When one person gets his or her way by causing others to accommodate._______

Question 62

An approach to conflict where one confronts others and pursues his or her own goals while excluding others._______

Question 63

An approach to conflict where one abandons their own goals and acquiesces to the desires of another person._______

Question 64

Spontaneous declarations to end a relationship due to conflict._______

Question 65

The most constructive approach to managing conflict._______

Question 66

A dramatic rise in emotional intensity and increasingly unproductive communication._______

Question 67

Honest messages that are hidden to protect a partner's feelings._______

Question 68

A sudden termination of communication contact._______

Question 69

The perception that a conflict exists when in fact it doesn't._______