Deck 1: Thinking About Communication

Question 1

Name three things to avoid when writing in a multicultural context.

Answer 1

temptation to sound sophisticated; slang/colloquialisms; complex sentence structure; use of acronyms, contractions, abbreviations

Question 2

What is the most underrated of all the communication skills?

Answer 2

listening

Question 3

What are the three most common types of interference?

Answer 3

technical, semantic, and environmental

Question 4

To stay alive, the spoken idea relies on _________, whereas the written word needs only an adequate filing system.

Question 5

What type of question often begins with "How," "Why," or "In what way"?

Question 6

List three reasons why writing is so important.

Question 7

Define passive listening and active listening.

Question 8

What should you do when speaking across cultures?

Question 9

While spellcheck will catch misspelled words, it won't catch ________.

Question 10

Name a tendency of serial communication.

Question 11

Emoticons, typographical, and short-form spelling are acceptable forms of communication in the workplace.

Question 12

The growth of what type of department illustrates the increasing dependence of business on a favourable platform?

A) Human resources
B) Public relations
C) Communications
D) Program development

Question 13

Name two types of outside stakeholders that external communication aims to inform.

Question 14

When can a hypothetical question be problematic?

Question 15

Rapid speech is often interpreted as a signal of intelligence and _________, while a slower rate is perceived as more ________, people-oriented, and benevolent.

Question 16

What are three questions that employees want answers to?

Question 17

You should avoid the temptation to sound sophisticated or erudite when writing across cultures.

Question 18

How does downward communication work?

Question 19

Which of the following is not a possible source of environmental interference?

A) Age
B) Physical appearance
C) Sex
D) Wealth

Question 20

List three strategies for becoming a good listener.

Question 21

The inaccuracies in this report are serious enough that I've asked Gilles Cavanagh to review your work.

Question 22

Your good credit rating is important to you. Protect it by remitting the $142.87 balance on your account immediately.

Question 23

Your Multiflora bush has been inspected by one of our top nursery workers. It appears that the location selected for planting does not provide adequate sun or drainage for this variety. Even the healthiest Multiflora will not bloom under these conditions. Consequently, we cannot refund the purchase price of your shrub. If you would like assistance choosing a new location for your Multiflora and selecting a replacement for the site, our nursery staff are available for free consultation.

Question 24

We're a growing, fast-paced ad agency seeking a bright enthusiastic person to join our customer service team. The post includes extensive phone contact with clients and media, and working to tight deadlines. In addition to excellent keyboarding and grammar skills, you need to effectively juggle 20 things at once without losing your cool-and be very detail-oriented. We offer a great work environment, convenient location, excellent benefits, and the chance to grow with us. For more details, call Leigh at....

Question 25

Following the presentation on Friday, you are invited to a reception in the Board Room, Sumner Hall, from 4:00 until 6:00. Please bring your conference pass with you.

Question 26

Mary, can you have copies of those reports in time for the meeting on Friday.

Question 27

How 'bout them Canucks, eh! Hope you aren't too caught up in the playoffs to remember the United Way Benefit Lunch in the cafeteria this Thursday, May 19 from 12:00 to 2:00. C'mon out. All proceeds will go towards the company's United Way campaign.

Question 28

Okay, everyone. Since we're not making any headway, let's adjourn for today and resume the discussion tomorrow morning.

Question 29

Once again, the department has survived the Christmas rush. Thank you all for your hard work and good humour. See you next year!

Question 30

The Research Committee therefore recommends a five-step rebuilding process to commence in September 2016. The outline below describes each stage of reconstruction along with predicted costs.