Deck 11: Crisis Management

Question 1

An event that occurs within the facility and primarily affects only those within the organization is known as a/n:

A) Pandemic event.
B) Concurrent crisis.
C) Internal crisis.
D) Insider event.

Answer 1

Internal crisis.

Question 2

An example of inadequate care is:

A) Amputating the wrong leg.
B) A Department of Justice audit.
C) Failure to order an x-ray.
D) Providing free flu shots.

Answer 2

Failure to order an x-ray.

Question 3

A disease that spreads throughout a small area, such as a community, is known as:

A) An endemic.
B) An epidemic.
C) A pandemic.
D) Cataclysmic.

Answer 3

An endemic.

Question 4

Training of staff regarding specific patient protocols should be a part of the:

A) Preventive phase.
B) Internal phase.
C) Concurrent phase.
D) Recovery phase.

Question 5

Leaving a surgical instrument in a patient after a surgical procedure is considered:

A) Malfeasance.
B) An epidemic.
C) A never event.
D) Acceptable human error.

Question 6

A crisis that is focused outside of the organization, such as a hurricane or tornado, is further classified as:

A) An internal crisis.
B) An external crisis.
C) A mobilization.
D) A pandemic.

Question 7

During a crisis, it is best to keep communications with staff:

A) Strictly limited.
B) Open and honest.
C) Need-to-know only.
D) None of the above

Question 8

Good preventive crisis management can reduce or eliminate the opportunity for:

A) Media events.
B) Occurrences of medical error.
C) Power failures.
D) b and c only.

Question 9

A legal term that requires evidence of professional negligence is:

A) Medical error.
B) Malpractice.
C) Happenstance.
D) Inadequate care.

Question 10

As per FEMA, a preparedness program should include all of these steps except:

A) Hiring a public relations agency.
B) Conducting a business impact analysis.
C) Writing a plan addressing resource management.
D) Discovering methods to evaluate the preparedness program.

Question 11

An event categorized as an internal human disaster is:

A) An accidental injury of a patient.
B) A celebrity coming into the ED.
C) A hacker breaching security.
D) A patient determined to be patient zero in an epidemic.

Question 12

An event classified as a human disaster might include:

A) Criminal activity.
B) A power failure.
C) An earthquake.
D) Celebrity patients.

Question 13

As per AHRQ, in crisis management, ICS stands for:

A) Isolation and Control Supervision.
B) Independent Contractor Services.
C) Incident Control and Supervision.
D) Incident Command Systems.

Question 14

Health care facilities have an obligation to their communities, especially at-risk members of the community, which include all of the following groups except:

A) The blind and visually impaired.
B) The homebound elderly.
C) Nursing home residents.
D) Those dependent on public transportation.

Question 15

When the crisis is over, you must perform a:

A) Vacation escape.
B) Pre-event evaluation.
C) Post-event analysis.
D) Continuing educational event.

Question 16

A health care disaster may be categorized as:

A) Endemic.
B) Epidemic.
C) Pandemic.
D) All of these.

Question 17

Crisis management plans should guide all members of the organization during:

A) A natural disaster.
B) A technological disaster.
C) a and b only.
D) None of the above.

Question 18

The crisis management triad does not include the:

A) Preventive phase.
B) Internal phase.
C) Concurrent phase.
D) Recovery phase.

Question 19

Insights that can be gained from reviewing actions that occurred during a crisis can lead to:

A) Corrective policies and procedures.
B) The initiation of additional preventive measures.
C) Implementation of educational sessions.
D) All of these.

Question 20

The crisis management plan must be created to deal with:

A) Potential major disasters only.
B) Internal matters only.
C) Any extraordinary situation.
D) Medical emergencies only.

Question 21

A community crisis that can directly affect an acute care hospital is:

A) A nurse gives a patient the wrong medication.
B) Medicare audits the billing department.
C) A gastroenterologist loses her medical license.
D) An apartment building burns, leaving 3 dead and 15 injured.

Question 22

The process of writing or updating a crisis management plan can ________ you as a leader.

A) distract
B) drain
C) empower
D) embarrass

Question 23

An example of a community relations crisis event is:

A) Working with FEMA to handle crisis practice drills for first responders.
B) Volunteering to send staff into community to give free flu shots.
C) Handling media when a movie star is admitted for surgery.
D) All of these.

Question 24

A crisis management plan for a skilled nursing home would be helpful when:

A) A physical therapist obtains an additional credential.
B) The news states a hurricane is headed toward the city.
C) A TV station interviews a patient who just turned 100.
D) Nursing students come for a tour.

Question 25

An example of a 'never' event is:

A) A patient dies while awaiting kidney transplant.
B) A surgeon amputates the wrong leg.
C) A patient does not get flu vaccine because the physician's office ran out.
D) A patient found involved in a string of STD diagnoses.