Deck 10: Conflict and Negotiations

Question 1

While forming a team,a leader's selection should: A)Maximize team diversity.
B)Minimize team interdependence.
C)Maximize free riders.
D)Minimize social cohesion.

Answer 1

A

Question 2

Scarlet Corp.has put together a team of employees who are all specialists in the field of biometrics.The CEO of Scarlet Corp.wants them to develop a retina scanner that can be customized to fit client needs.The team of biometric engineers is an example of a _____ team. A)Hierarchical
B)Functional
C)Virtual
D)cross-functional

Answer 2

B

Question 3

Which of the following is true about a group? A)Its members are dependent on each other to complete tasks.
B)It is focused more on the interpersonal relationships among members.
C)Its members are more focused on how they achieve tasks.
D)It is focused more on interdepartmental relationships.

Answer 3

B

Question 4

Which of the following would best describe social cohesion? A)It is the extent to which team members require resources or support from external sources.
B)It is the real or perceived difference in interests between two or more team members.
C)It is the extent to which members' characteristics differ within the team.
D)It is the attachment and attraction of team members to one another.

Question 5

A virtual team is a team that is: A)Made up of members who all belong to the same organization and live in geographically diverse settings.
B)Composed of members from different organizations that work within a specified geographical radius.
C)Made up of members belonging to the same organization,live within a specified geographical radius,and work toward achieving divergent causes.
D)Composed of members who live in geographically diverse settings and who may even belong to different organizations.

Question 6

A _____ is a collection of two or more people who share a common interest or association. A)Division
B)Group
C)Sect
D)Clan

Question 7

What would be a result of an increase in diversity? A)It would help to minimize social cohesion within the group.
B)It would help prevent the group from becoming multicultural.
C)It may minimize the tendency of subgroup formation.
D)It may minimize the communication within the group.

Question 8

Which of the following is a characteristic of a team? A)Team members are independent of each other.
B)It is affiliation oriented.
C)Team members are interdependent on each other.
D)It is usually informal.

Question 9

A _____ team consists of members from a particular area or department. A)Dialectical
B)Project
C)Functional
D)Virtual

Question 10

Which of the following best describes task cohesion? A)It is the extent to which members' characteristics differ within the team.
B)It is the shared commitment among members to achieve a goal.
C)It is a real or perceived difference in interests between two or more team members.
D)It is a measure of a member's level of contribution toward the team.

Question 11

Claude and Robert are the only Europeans in an otherwise purely Canadian corporate team of fifteen peers.They are facing problems with integrating with the team and feel marginalized during team discussions.Which of the following could be the most likely reason for the problems that Claude and Robert are facing? A)Cultural differences
B)Different social status
C)Educational differences
D)Different financial status

Question 12

Henry,an employee of Morgan Inc.,works from his office in Greamsland.While Henry is situated in Greamsland,his team members are located in several locations all around the country.The team members all have different kinds of expertise,and they work independently to achieve Morgan's goals.Henry is part of a _____ team. A)Functional
B)Hierarchical
C)On-site
D)Virtual

Question 13

_____ are explicit agreements among team members regarding how to behave in various matters and situations. A)Bench marks
B)Ground rules
C)Personal conflicts
D)Superordinate goals

Question 14

Which of the following is a difference between teams and groups? A)Groups are more concerned about the benefits of interpersonal relationships among members,whereas teams are not.
B)Teams are more concerned about the benefits of interpersonal relationships among members,whereas groups are not.
C)Teams are affiliation oriented,whereas groups are achievement oriented.
D)Groups are formal,whereas teams tend to be informal.

Question 15

In a _____ team,one person has the responsibility and legitimate authority. A)Hierarchical
B)Functional
C)Project
D)Command

Question 16

Which of the following is true of a functional team? A)It is composed of members with a variety of experiences.
B)It is composed of members who are always temporary team members.
C)It is composed of members from a specific area of expertise.
D)It is composed of members with a variety of expertise.

Question 17

Which of the following is the best definition for a team? A)It is a task-oriented collection of people who work interdependently to achieve common goals.
B)It is a collection of people who merely share a common interest or association.
C)It is a task-oriented collection of people who work independently to achieve individual goals.
D)It is a collection of people who strive together to attain individual goals.

Question 18

The first four stages of group development that are common to all teams are: A)Storming,forming,performing,and adjourning.
B)Forming,storming,norming,and performing.
C)Storming,norming,forming,and adjourning.
D)Forming,norming,adjourning,and performing.

Question 19

Which of the following is true about the forming stage of group development? A)Members have low levels of commitment but high levels of competency working in the team.
B)Members have high levels of commitment and high levels of competency working in the team.
C)Members have high levels of commitment but low levels of competency working in the team.
D)Members have low levels of commitment and low levels of competency working in the team.

Question 20

During the forming stage,a leader's techniques should include: A)Providing feedback and rewards.
B)Identifying new goals.
C)Clarifying roles.
D)Ensuring accountability.

Question 21

A(n)_____ is a staged debate between two dominant perspectives. A)Groupthink
B)Dialectical inquiry
C)Team conflict
D)Augmented inquiry

Question 22

One of the norms critical to a team's performance and which requires a team leader's attention is: A)Information sharing.
B)Secrecy.
C)Dialectical inquiry.
D)Member independency.

Question 23

A superordinate goal may be described as a higher-level goal that is: A)Beyond the capacity of team members.
B)Recognized as important by team members.
C)Neglected in a bid to achieve the final goal.
D)Beyond the capacity of the leaders.

Question 24

One of the ways to resolve conflicts when there is a real or perceived lack of resources is by engaging in: A)Benchmarking.
B)Boundary-spanning activities.
C)Bootlegging.
D)Task cohesion.

Question 25

One of the main issues on the minds of members during the norming stage is: A)Whether the team will work together effectively or spiral back into conflict.
B)What the team is doing and why is it important.
C)Whether the team will get through the time of conflict.
D)What is the next challenge they will take up.

Question 26

Which of the following is true about social cohesion? A)It decreases friction in the team.
B)It leads to increased cultural differences.
C)It helps decrease task interdependence.
D)It helps increase competitive interactions.

Question 27

Once a year,the marketing manager of Flintstone Corp.takes his team on a hiking trip.The trip involves his team members attempting to reach a specific clearing in the wilderness and working together to set up the camp.Which of the following is the manager trying to encourage? A)Free riding
B)Task cohesion
C)Social cohesion
D)Lobbying

Question 28

Which of the following in most likely a barrier to progress during the storming stage? A)Physical distance
B)Task cohesion
C)Increased frequency of meetings
D)Unity of command

Question 29

Which of the following is a difference between task cohesion and social cohesion? A)Task cohesion relates to members' commitment toward achieving goals,whereas social cohesion relates to the attachment between team members.
B)Task cohesion relates to how members' characteristics differ within the team,whereas social cohesion relates to members' commitment toward achieving goals.
C)Task cohesion relates to members' commitment toward achieving goals,whereas social cohesion relates to perceived differences in interests between members.
D)Task cohesion relates to fairness of members toward the team,whereas social cohesion relates to how members' characteristics differ within the team.

Question 30

One of the techniques used by leaders during the storming stage is: A)Benchmarking.
B)Managing conflict.
C)Identifying new goals.
D)Task cohesion.

Question 31

Which of the following is true of the storming stage? A)There is an emphasis on managing conflict.
B)There is a need to clarify goals and rules.
C)There is a feeling of optimism in members.
D)There is a level of maturity and organization.

Question 32

Team members during the norming stage experience feelings of: A)Frustration.
B)Excitement.
C)Uncertainty.
D)Optimism.

Question 33

A sustainable team using the transformation approach to address conflict involves changing team members' perspectives: A)From specific positions to more general goals.
B)By enforcing specific positions after debating.
C)From general goals to more specific positions.
D)By enforcing specific positions using authority.

Question 34

The third stage of the four basic stages of team development is _____. A)Storming
B)Norming
C)Adjourning
D)Performing

Question 35

A way to resolve conflicts due to task interdependence is by: A)Benchmarking.
B)Lobbying.
C)Bootlegging.
D)Redesigning.

Question 36

Which of the following is true of the transformation approach? A)It prompts members to see issues from a lower level of abstraction.
B)It encourages members to look at parts of an issue.
C)It prompts members to change their perspectives to positions that are more specific.
D)It encourages members to see issues from system concerns point of view.

Question 37

_____ is a real or perceived difference in interests between two or more team members. A)Team diversity
B)Task cohesion
C)Team conflict
D)Social cohesion

Question 38

During the storming stage,one of the issues for team members is: A)What the team is doing,and why it is important.
B)Whether the team will work together effectively or spiral back into conflict.
C)What is the next challenge they will take up.
D)Whether the team will get through the time of conflict.

Question 39

Ben's team is the sales team at a large pharmaceutical company.His team members all have different ideas on how to rope in a large client,and in the process,they are undercutting each other's efforts.To manage the potential conflict,Ben informs his team that the main purpose of their efforts is to rope in the client and not to beat their peers.In this scenario,Ben has managed conflict by reminding his team about the team's _____. A)Superordinate goal
B)Benchmark
C)Subordinate goal
D)Free rider

Question 40

Which of the following is true of boundary-spanning activities? A)They involve downsizing goals to meet the resource availabilities.
B)They involve broadening the scope of the team's project.
C)They involve looking to other departments for resources.
D)They involve reducing the budget of the project.

Question 41

Which of the following techniques may be used to reduce free riding? A)Appealing to a subordinate goal
B)Performing boundary spanning activities
C)Enforcing work accountability
D)Brainstorming

Question 42

The _____ technique is one in which questions are posed to team members remotely and responses are returned to the leader.The leader then compiles the ideas without attaching names and sends the list back to the team members for further consideration.

A)Brainstorming
B)Dialectical inquiry
C)Benchmarking
D)Delphi

Question 43

Which of the following is a difference between the conventional approach and the sustainable approach to the norm of workload sharing?

A)The conventional approach requires the leader to pose questions to team members remotely and have the responses returned him,while a sustainable approach the leader asks participants to silently and individually write down all their ideas.
B)The conventional approach focuses on limiting the negative effects of free riders through monitoring,while a sustainable approach tries to promote the positive effects of consistent contributors.
C)The sustainable theory focuses on limiting the negative effects of free riders through accountability,while a conventional approach tries to promote the positive effects of consistent contributors.
D)The conventional approach requires the leader to ask participants to silently and individually write down all their ideas,while a sustainable approach requires the leader to pose questions to team members remotely and have the responses returned to him.

Question 44

The _____ technique is an information-sharing technique in which the leader asks participants to silently and individually write down all their ideas related to a specific question.

A)Benchmarking
B)Nominal group
C)Delphi
D)Dialectical inquiry

Question 45

Henderson Corp.provides unlimited paid leaves to its team members,as long as its employees ensure that their work is completed.Kelly,a long-standing team member,takes advantage of this and has taken more than her fair share of leaves every month,asking her colleagues to complete the work that she was supposed to do.This is an example of a dysfunctional norm resulting in _____. A)Free riding
B)Groupthink
C)Boundary spanning
D)Benchmarking

Question 46

A typically dysfunctional norm relating to workload sharing is evident when one or more team member engages in _____. A)Groupthink
B)Bootlegging
C)Free riding
D)Brainstorming

Question 47

Who are free riders?

A)Those employees who do as little as possible
B)Those employees whose contribution depends on the situation
C)Those employees who contribute regardless of how little their teammates do
D)Those employees who do work on behalf of their teammates

Question 48

One of the main issues on the minds of team members during the performing stage is:

A)What the team is doing and why it is important.
B)Whether the team will work together effectively or spiral back into conflict.
C)What is the next challenge they will take up.
D)Whether the team will get through the time of conflict.

Question 49

A _____ session is an unstructured process of sharing ideas.

A)Groupthink
B)Dialectical inquiry
C)Brainstorming
D)Satisficing

Question 50

Virtual team leaders should: A)Encourage high quality information sharing but limit the quantity to a minimum.
B)Encourage high quality and high quantity of information sharing.
C)Encourage high quantity information sharing but not focus on the quality.
D)Refrain from sharing information using virtual methods for security purposes.

Question 51

A functional workload-sharing norm is when: A)Every team member's contribution is the same irrespective of the effort required.
B)Every team member is allotted work according to his or her individual capacity.
C)Every team member's contribution is the same in terms of effort required.
D)Every team member is allotted work according to the amount of effort he or she puts in.

Question 52

Which of the following is true of the norm of backing up? A)It balances the workload within the team.
B)It reduces the effort required to be put in.
C)It removes the responsibility from the member.
D)It results in additional incentives.

Question 53

Which of the following best describes the term satisficing? A)It describes a decision process in which an adequate option is chosen instead of the best possible option.
B)It describes a decision process in which the best possible option is chosen over an adequate option.
C)It describes a functional norm in which a team member contributes a fair share of effort to reach the team's goal.
D)It describes a dysfunctional norm in which a team member contributes less than his or her fair share to reach the team's goal.

Question 54

One of the techniques that leaders adopt during the performing stage is:

A)Identifying new goals.
B)Managing conflict.
C)Building relationships.
D)Reinforcing positive norms.

Question 55

The fourth stage of the four basic stages of team development is _____.

A)Norming
B)Adjourning
C)Storming
D)Performing

Question 56

Which of the following is true of free riding? A)It helps in making decisions within the team.
B)It results from dysfunctional workload sharing.
C)It results from dysfunctional superordinate goals.
D)It helps resolve conflict and confusion.

Question 57

Which of the following is a reason why leaders might steer toward providing feedback and rewards to individual team members?

A)Concerns about free riders
B)Concerns about biases between team members
C)Accountability to other team members
D)Personal attachment toward specific members

Question 58

Which of the following is a difference between free riders and conditional contributors?

A)Conditional contributors do as little as possible,whereas free riders' contributions are consistent irrespective of how little their teammates do.
B)Conditional contributors' contributions depend on the situation,whereas free riders do as little as possible.
C)Conditional contributors' contributions are subject to regulations,whereas free riders' contributions are not.
D)Conditional contributors do as little as possible,whereas free riders' contributions are subject to regulations.

Question 59

Who are conditional contributors?

A)Those employees who contribute depending on the situation
B)Those employees who contribute regardless of how little their teammates do
C)Those employees who do as little as possible
D)Those employees who place down regulations regarding their participation

Question 60

Which of the following techniques is used to address a dysfunctional norm with regard to information sharing? A)Lobbying
B)Benchmarking
C)Brainstorming
D)Bootlegging

Question 61

_____ describes a decision process in which an adequate option,one that meets the minimum criteria for a solution,is chosen instead of the best possible option.

Question 62

An approach to resolving conflicts that involves appealing to team members to recognize the higher-level goal that could be jeopardized is known as _____.

Question 63

Mary is asked to choose a group for a project.She prefers to build a team,as opposed to a group.Why?

A)A team indicates people working together as unit,whereas a group if a collection of people who share a common association
B)A group is two to four people,whereas a team indicates a larger group of people
C)Groups work towards common goals,whereas teams consist of people that have common interests,but do not work together
D)A team consists of a more diverse collection of workers,whereas groups are much more homogenous

Question 64

Groups are typically more concerned with which of the following?

A)Common interests and the benefits of interpersonal relationships among their members
B)Rewards and recognition for achieving their goals
C)Impressing members of senior management so the group can get better assignments
D)Members relying on other members' work

Question 65

The company's goal is to minimize waste.Which best describes the team that should be chosen for this project?

A)This would need to be a task-oriented collection of people who work interdependently as a unit to achieve common goals and who are accountable to one another to achieve those goals.
B)This would need to be a collection of people who work interdependently as a unit.Teams are the dominant organizational structure and most,if not all,work is done in teams.
C)Teams have great potential for organizations.As a result,teams are often more mature,are better organized,and function more effectively in terms of performance outcomes.
D)Teams work toward goals interdependently.The team seeks recognition of its achievements and feedback to meet the challenges of improved performance and new goals.

Question 66

Tom and Helen are experiencing a real or perceived difference in interests between themselves while working on a team project.Their behaviour is causing

A)Team conflict.
B)Groupthink.
C)Social cohesion.
D)Task cohesion.

Question 67

If a team is to be culturally diverse,which of the following best applies?

A)A team should be multicultural,with members representing a number of cultures.
B)An increase in diversity may minimize the tendency for subgroups to form and prevent any one culture from being a minority.
C)Without a dominant subgroup,all members will recognize the need to spend time working on communication and developing relationships.
D)Cultural differences may create problems early in the team's formation.

Question 68

While working on a project for environmentally friendly green product development,several team members were involved in an unstructured process of sharing ideas.What is the name of this unstructured process of sharing ideas?

A)Brainstorming
B)Norming
C)Contributing
D)Consistent contributing

Question 69

Team Develop members are asked to participate in an information-sharing technique in which the leader asks participants to silently and individually write down all their ideas related to a specific question.Which technique are the team members participating in?

A)Nominal group technique
B)Delphi technique
C)Conditional contributor
D)Sustainable approach

Question 70

In the context of conflict resolution,the _____ emphasizes dialogue or conversation to help each person understand the other's perspective and be mindful of the person behind the perspective.

Question 71

_____ are shared beliefs about social and task behaviours in a group.

Question 72

A _____ is the collective sense of identification and loyalty team members feel toward the team.

Question 73

A _____ will naturally focus on team-level rewards to reinforce a sense of community.

Question 74

_____ is used to decrease friction and help a team run smoothly.

Question 75

While teams are achievement-oriented,groups are _____ oriented.

Question 76

Withholding information,intentionally or not,is a dysfunctional norm the leader of the team should address.Techniques for doing so include

A)Brainstorming,the nominal group technique,and the Delphi technique.
B)The nominal group technique,free riding,and the Delphi technique.
C)The Delphi technique and brainstorming.
D)Brainstorming,norming,and the Delphi technique.

Question 77

A _____ is someone who contributes regardless of how little his or her teammates contribute.

Question 78

Team task interdependence refers to

A)The extent that team members require resources or support from other team members to complete their tasks.
B)Conflict that is likely to arise if one member fails to complete his or her part of the assignment.
C)Conflict that is occurs because a team member does not have enough time to adequately track progress.
D)The fact that personal differences are almost inevitable and can be disruptive if they get in the way of members' everyday functioning.

Question 79

Which statement best explains team diversity?

A)Team member characteristics may differ within the team.
B)Team members may differ in the function of their jobs.
C)Diversity is what the individual members contribute to the team.
D)The diversity on a team is determined by the leader,based on past performance.

Question 80

The extent to which team members require resources or support from other team members to complete their tasks is referred to as _____.